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Endpoint Management Community Blog
Showing posts tagged with Reporting
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Jason Gallas | 08 Oct 2007 | 4 comments

Here's a tip that probably won't get you a raise but it will make troubleshooting Altiris Agent issues or peeking at NS log files a tad bit easier.

(We'll work on the raise in another tip.)

Copy the following files from the (install drive)\program files\altiris\Diagnostics folder on your Notification server to a local folder on your computer:


Then create a shortcut to LogViewer.exe on your desktop or wherever you would like it.

Now you can run the logviewer locally to diagnose issues with your Altiris Agent or to review log files on your Notification server.

cnpalmer75 | 28 Sep 2007 | 0 comments

I'm sure someone else has run into this as well... but with the release of Office 2007, MS no longer produced any type of Office Web Components. Office 2003 was the last released version to ship with an OWC install.

And as we all know, these are necessary to run reports and use a lot of the advanced controls like pivot tables etc.

Well good news. The OWC from Office 2003 can be installed without issue with Office 2007 and still allow all the functions for web based reporting to work.

If you are interested in a deeper dive on the roadmap for MS web based support is right here...

Enjoy. Rinse. Repeat.

cnpalmer75 | 28 Sep 2007 | 1 comment

I figured I would pass this along in case anyone was interested. Come the release of NS 7.0 Altiris will move away from reporting using the Office Web Components to software by this company... Not sure what will be included, but if the Gauge software is, custom dashboards look to be just around the corner.

cnpalmer75 | 09 Aug 2007 | 0 comments

One of the things Altiris is good for is collecting data. All kinds of juicy bits of data. And it's good at storing it too, in all kinds of little tables here and there. BIG DEAL! It's no good to anyone just sitting around collecting dust. So let's put it to good use, let's dress it up and take it out for a night on the town.

The best way to do that is to through it into a snazy report. And amazingly enough, the guys at Altiris threw in a Report Builder into the NS, they must have read our minds or something.

Well here's a document that will help provide some insight and overview into the workings and functions of the Report Builder. It should be enough to get you started and them you can learn to fly on your own with it. We now return you to your regularly scheduled Altiris solution.

Get more info about the Notification Server Report Builder in this KB document: https://kb....

kbuller | 26 Jul 2007 | 5 comments

Just like most of you, I haven't had a chance to take the Altiris reporting class (is that what they call it?).

I'm pretty new to SQL so after spending a couple days working on this SQL query I feel pretty good about it and want to share it with the rest of you. Like I said above, I'm new to SQL and Reports so if there was a much easier way of doing this, laugh at me if you must, but share the easier way!

Ok, my inventory (for the lack of a better term) is a horrible mess at the moment. I needed a report that would list ALL of my computers and tell me all of their associations (Status, Owner, Location, Cost Center), if they had any at all. Plus, barcode, serial number (from the table where you can manually enter serial number information as well as the table that is pushed from the client machine).

Let me warn you now if you are...

snowjgj | 21 Jun 2007 | 0 comments

A common problem people notice when building reports with the simple report builder using the asset type of "Computer" is that virtual machines do not show up in the results of the report. Here's a way to work around that problem.

Some Background Info

Inventory Solution 6.1 SP 1 introduced the Virtual Machine classification of machines. This means that any virtual machine that was previously displayed as a "Computer" will instead show as the new "Virtual Machine" classification of device.

When a user creates a new report using the simple report builder and clicks the finish button, the followinn piece of SQL code is appended to the query generated:

[ResourceTypeGuid]  = '493435f7-3b17-4c4c-b07f-c23e7ab7781f'

The "where" exists if no other criteria have been defined otherwise "and" will be in its...

BRING | 31 May 2007 | 0 comments

No one likes to see too much fat anywhere. It is great when it lightly surrounds a New York strip steak, or slowly tenderizes a roast, but not in too many other places. It definitely does not belong in SQL transaction logs.

Unfortunately, some transaction logs get bigger and bigger, some by gigabytes a day, or even in hours. This is usually indicative of a problem.

The Altiris KB article entitled "Why is the SQL Transaction Log growing by Gigabytes Daily?" and found at
outlines one way that this can happen, and how to keep it from happening in the future.

SK | 29 May 2007 | 0 comments

Scott Wedekind, a member of the Altiris SWAT Team, has created a cool tool that will tell you which Altiris products have been installed onto a Notification Server (NS) as well as allow you to compare that report with similar results from other Notification Servers.

Please refer to for full details as well as to obtain this very cool tool.

Joel Smith | 15 May 2007 | 3 comments

Having issues with the AMTConfig service and don't mind reading debug logs, or you need to escalate an issue to Intel or Altiris? The following process can capture debug logging for the AMTConfig service.

Here's how to enable logging for the Intel SCS Service (AMTConfig) in conjunction with Out of Band Management Solution and Provisioning.

Debug logging of the SCS service and the SOAP API web service components is turned off by default, which means that the log files (scs_win_server.log, scs_server.log) will not be created.

Turn on Debug Log

Create the following registry key on the service's machine:

HKEY_LOCAL_MACHINE\SOFTWARE\Intel\AMTConfServer\Log\LogLevel – Optional values 'V' for verbose, 'W' for warnings and errors, 'E' for only errors.

If the above registry key is not created then the debug insertion is turned off.

Set the Log File Name

  • HKEY_LOCAL_MACHINE\SOFTWARE\Intel\AMTConfServer\LogFile – full path of...
Harsh Mokal | 30 Apr 2007 | 0 comments

Frequent contributor Harsh is sharing some wisdom regarding Control Panel files and, more specifically, how to isolate these files in your installation directory.

Each tool in the Control Panel is represented by a .cpl file in the "[%systemDrive]\Windows\System" Folder. The ".cpl" files in the Windows\System folder are loaded automatically when you start the Control Panel.

Note: Control Panel files are sometimes loaded using entries in the [MMCPL] section of the Control.ini file.

Third-party software and hardware manufacturers can add Control Panel icons to provide an interface for setting configuration options for their products. An icon appears in Control Panel when the .cpl file is placed in the Windows\System folder by the program's Setup tool.

You can create a shortcut to a Control Panel tool by dragging an icon from Control Panel to the desktop or another location, or by manually creating a shortcut and specifying the path to a .cpl...