The HISTORY_LIST macro allows you to create a HTML table in e-mails that you send out from the Helpdesk containing the complete history of a workitem.
The following example, taken from the reference manual, shows how to create a simple table.
This table will contain the version number, the modification date and the name of the worker that modified the incident.
We can use the same format to output the comments:
However, if this is used in an e-mail to the users, they will see all the comments added to the incident including ones which were set as not visible to guests. In order to remove these comments I came...