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Endpoint Management Community Blog
Showing posts tagged with Database
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BRING | 23 Jan 2007 | 0 comments

If you've ever looked at the Resource Manager for a computer resource, you will notice a listing for the Network Interface Cards (NICs). One example might be:

NIC 1: IP Address - 10.0.0.1
NIC 2: IP Address - 159.140.186.172 - The address that NS Uses

What is not very clear is why the IP address for the NIC that the NS talks to, and that I can PING, is NOT listed as the TOP or PRIMARY one?

Shedding Some Light

There is a stored procedure which, when the Resource Manager screen is selected, returns SORTED (this is very important) results.

When it comes to IP Addresses, 10.0.0.1 comes way before 159.140.186.172. This is why, even though it is not the IP address that the NS is communicating on, it appears to be the primary NIC.

For more technical details, see
http://kb.altiris.com/article.asp?article...

MaxPayne | 15 Dec 2006 | 1 comment

We're using Helpdesk Solution and recently ran into a situation where incidents (tickets) were assigned to workers who no longer exist, which must have caused the Helpdesk application to "lock" the incident. The worker name appeared as: "Error evaluating macro", and the owner appeared as: "Error evaluating macro".

To resolve this Problem, look into the database table "workitem" and into the field "number". Search for the article with the problem, and go to the field "updatelock". There is probably a "c" in that line. Delete the "c", close the database and you're back in business.