Video Screencast Help
Symantec to Separate Into Two Focused, Industry-Leading Technology Companies. Learn more.
Endpoint Management Community Blog
Showing posts tagged with Upgrade
Showing posts in English
adamli9 | 24 Jul 2009 | 0 comments

Release notes for NS 7.0 SP2 have been posted on AKB 45203. Most of the changes are in Software Management and Task Management.

adtlink | 29 Jun 2009 | 0 comments

Recent updates to the beta portal:

We are currently in beta for the following products:

Recovery Solution 7
ServiceDesk 7 (Closed Beta)
Workflow 7 (Closed Beta)
CMDB Solution 7
Data Connector 7
IT Analytics for SEP
Barcode Solution 7
Deployment Server 6.9 SP3  (New this week)
Workspace Profiles 6.1

Coming soon to the Beta Portal:

Asset Solution 7 Q309
NS 7 SP2 (Release Candidate)
Altiris 7 CMS and SMS SP1 (Release Candidate)

To register for the Altiris Beta Portal, please go to, and click on register.  If you already have a beta account, login to the beta portal, and click on the Profile tab, to request particular products.  You must register with accurate company contact information to be considered for access to the beta account.  A typical reason that a...

adtlink | 23 Jun 2009 | 1 comment

We are pleased to announce the release of Deployment Server 6.9 SP3 into the beta cycle. We anticipate the beta cycle to last approximately 5 weeks.

Outlined below are some of the new features for this release:


  • Use customdata.ini – The user has the ability to have DAgent report only those NICS which they want. It will filter the NICS depending upon its description and MAC Address.
  • Right-click uninstall - In the Console when user right-clicks on the computer, under Advanced tab and clicks on the “uninstall agent” Dagent will be uninstalled from the client computer. This facility is only provided from the console side.

New OS Support

  • Windows Vista SP2 (x86, x64)
  • Windows 2008 Server SP2 (x86, x64, ia64)
  • Windows 7 (x86, x64)
  • Windows 2008 Server R2 (x64, ia64)
  • VMWare 4.0

We now ship GhostWalker which is part... | 10 Jun 2009 | 0 comments

I recently upgraded altiris to 6.0.308. I received the error message below when testing creating a new incident. I found that the default values for customer_id and contact_id were incorrect. I changed both values to 1 (the default contact for new incidents) and it corrected my problem.

Steps To Change The Default Values For customer_id and contact_id on a new Incident:

SQL Server 2000
1. In SQL Server, find the workitem table in the Altiris_Incidents Database.
2. Right Click on the workitem table and select "Design Table".
3. Select the contact_id field.
4. In the Columns tab set the value for "Default Value" to 1.
5. Repeat steps 3 and 4 for the customer_id field.

Exception - Altiris.Helpdesk.Services.ContactException: The contact does not exist in the database. Contact ID: 0
The originator of the previous log entry was itself an Exception. The last non-Exception occurred at stack index 1: Altiris....

BRING | 14 May 2009 | 4 comments

While attempting to run a report for local administrator password access from Local Security Solution 6.1 (LSS),  the report, for some of the client machines, rather than referencing a computer/username, displayed "User RID 500" instead. Who is he? :)

Further research showed that Local Security Solution (LSS) uses a "Local User Inventory Policy" which, by default, has a capture interval of every 12 hours. This inventory sends a nse file to the Notification Server (NS) that contains all the needed data to properly create a local user resource. This should get created as "Computer Name/User". LSS also has the password reset policy that sends an event up containing the password change information. Because the password change is on a known RID (Relative Identifier),( in this case, the local Administrator account, which has a pre-defined RID of 500), the current policy applies to new comptuers.

The issue of transposing the...

Eshwar | 29 Apr 2009 | 4 comments

The 2007 Microsoft Office Suite Service Pack 2 (SP2) has been released and follwoing are the details of it.

For Technical details visit the following KB Article:

For download visit the following URL:

Attached is the spreadsheet with information pertaining to changes in Microsoft Office 2007 Service Pack 2.

Good luck.


BRING | 28 Apr 2009 | 2 comments

While recently working a Recovery Solution issue, we encountered some problems.  The clients could not register and SSM jobs were not completing.  Upon reviewing the Event Viewer logs, we saw a consistent sequence of errors

 Altiris Recovery Solution Error Server Space Management 35 N/A SERVER "RemovePhysicalFile RemovePhysical() returned an error.

Altiris Recovery Solution Error Server Space Management 73 N/A SERVER "Error retentioning file 'winlogon.log' of user 'XXXXXXXXX' on volume 'C:'.
FileKey 10448642, file revision 13.

Altiris Recovery Solution Error Server Space Management 2 N/A SERVER "There was an error when a file was being processed for Recovery Solution Server space management.
Problem backing up the file.
File 10448642

Altiris Recovery Solution Error File Repository Engine 12 N/A SERVER "Unable to read file data from the Recovery Solution Server.

Altiris Recovery...

adtlink | 28 Apr 2009 | 1 comment

You are cordially invited to join the Altiris 7 First-Mover program.

At ManageFusion 09 in Las Vegas, we announced the creation of the First Mover program for Altiris 7. For those who are looking to move to Altiris 7 over the next six months, we want to help facilitate your information gathering, and planning, in order to ensure a successful migration to Altiris 7.

Enrollment to the program will begin April 28th and will be open until June 1, 2009. To register for the program, click on the link Use your Altiris Beta account to access the portal.

Benefits of the First Mover Program include:

  • Preferred status for technical support escalations
  • Access to advanced level support engineers
  • One-stop access to the latest information, KB articles, tips and tricks, and a discussion forum
  • Scheduled...
jamesmax | 16 Apr 2009 | 5 comments

Should you upgrade to Altiris Client Management Suite 7.0?
In short, for me the answer is not yet. We are currently using Deployment Solution 6.9. I had heard that the Deployment Solution would be integrated with the Notification Server in version 7.0 After speaking with technical support, they told me that they have not been integrated yet, but they didn’t know when that might happen (probably this year – summer/fall 2009).
All of the products in the Altiris Total Management Suite (excluding Deployment Solution - right now) installs to the Symantec Management Platform, which part of it used to be called the Notification Server. The Symantec Management Platform now includes the Symantec Management Console, Database, Notification Server and Client Management Suite management components.
Based on some advice from Altiris, I would wait to upgrade my DS 6.9 when DS 7.1 is released to then have it integrated with NS. Your situation may be entirely...

Nelo | 09 Apr 2009 | 3 comments search for article # 46383  for more details.

From the KB:

Deployment Solution 6.9 SP2 can be obtained from Deployment Solution 6.9 SP2 is a full product installation and can be upgraded from Deployment Solution 6.8 or 6.9 versions. After installation, be sure to apply all available Hotfixes for this Release.

Supported Platforms

For a list of supported platforms in this release, see Deployment Solution 6.9 supported platforms and system requirements.

New Installation

The installation process for Deployment Solution 6.9 SP2 is the same as it was for Deployment Solution 6.9, 6.9 SP1, ...