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MS_ITMS | 26 Feb 2014 | 0 comments

Performance degradation can happen due to multiple reasons. The main bottlenecks that would affect performance are:

  1. Memory
  2. Disk IO
  3. CPU
  4. Blocking
  5. System resource contention
  6. Application design problems
  7. Queries or stored procedures that have long execution times

Please check the Article below which has articles from Symwise, Connect, Few Querys, 3rd Party Tools and Articles

Articles from SymWise

Creating a maintenance plan in SQL Server 2005 or 2008 to optimize database performance

SQL Tuning and Performance

Notification Server performance issues due to SQL index...

jason.f | 22 Apr 2013 | 2 comments

I created a filter in SMP based on software inventory and when I named the filter I had a less than sign in the name (<) and this caused this filter and another filter with a similar name to not show in the list to apply to when building a managed software delivery policy. This caused a bit of frustrations for a few minutes (since the filter search sucks) untill I figured out what the issues was. I've tried a few other characters and the ones I tested worked fine ( "!,%,#,>" ).

Here's the filters I was trying to build:

Computers with Firefox installed - Already existed and showed up in filter picker.

Computers with Firefox < 19 installed - Caused both of these filters to not show up.


MacBrinky | 27 Mar 2013 | 1 comment


The App Center Icon appears on the home screen.
The device is not visible in the App Center yet because the agent software has been dispatched but the rollout of the device has not been started yet.
Clicking on the App Center icon at the home screen results after some seconds (up to 20 sec) in to the error: Unable to Download Application.


Possible cause:

Network connection is too slow and so communication has been timed out.

Not like TECH202938: Unable to Download Application" error when installing App Center client where an expired Distribution Certificate is cause of the issue. (The...

Joseph_Carson | 15 Mar 2013 | 0 comments

Hello Everyone,

I thought i would share this with you all, it is a webcast on Symantec best practice approach to effective patch management for clients and servers.

Effective Patch Management for Clients and Servers

An effective and comprehensive patch management strategy is an essential part of a solid security defense. The vast majority of vulnerabilities exploited by malicious code are ones for which a fix is available from the software vendor. A recent Gartner report stated that “90% of successful attacks occurred against previously known vulnerabilities where a patch or secure configuration standard was already available.”1 (‘Managing the Next Generation of Client Computing,’ Terrance Cosgrove, Gartner, February 8, 2011)

Attend our webcast to learn how to build and roll-out a complete patch management strategy to:

•Ensure that Windows, Mac...

Aryanos | 04 Sep 2012 | 1 comment

Many companies like to use an DNS alias so that users can easily reach a web page. An example would be for users to just type in "servicedesk" into the browser and have it redirected to the Service Desk page. However, doing this in Service Desk is a little tricky to do because it may crash when only an alias is created when trying to reach http://servername/processmanager. Here are the steps to make it work properly:

  • Create a DNS Alias that points to <servername>.<domain>.local on your DNS server (
  • Go on the service desk server and open up IIS
  • Expand Sites and click on Default Web Site
  • Under IIS heading you'll see ASP. Right-click on it and Explore
  • Make a copy of default.asp
  • Edit default.asp to the following:
Select Case Request.ServerVariables("...
acsmcs | 21 Aug 2012 | 0 comments

In our Company we use Symantec Altiris Deployment Server 6.9

Once I came across the error 1223 Invalid Password. I followed the solution offered in the article TECH 26539 but it did not help as before the defaults were OK.

Our company has multiple physical sites that are on the same network but are on the different subnets and the computers on the site are not joined to the domain for the security reasons as the computers are used by the public.

After some research I found out that when the PC was trying to map a network drive it was using domain user account which did not exist on the Local Machine as the PC was not joined to the Domain.

The solution for this problem is to create same user account on the Local Machine with the same user name and password as on Domain.

Shanthi_Vardhan | 01 Dec 2011 | 0 comments

How to change the drive letter in WINPE ? 

1.Boot to WinPE.
3.Type LIST VOL . Make a note of the volume of the CD / DVD ROM drive.
4.Type SELECT VOL 0 , where the 0 should be the volume number of the CD / DVD ROM drive.
5.Type ASSIGN LETTER=E , where E is an unused drive letter.
6.Run Ghost32.exe by hand from within PE. Ghost should see the DVD ROM drive with the drive letter you specified.
Darrell Elmore | 30 Nov 2011 | 0 comments


  • Windows Server 2008 Standard Edition 64 bit
  • Profiler.exe ver. 7.1.6851.0


Profiler.exe crashes during some functions i.e. generating reports, profiling...


  1. Right Click on Profiler.exe under C:\Program Files\Altiris\Diagnostics
  2. Go to Properties
  3. Click the Compatibility Tab
  4. Check the Run this program in compatibility mode for:
  5. Change compatibility mode to Windows Server 2003 (Service Pack 1)
JimChud | 14 Sep 2011 | 8 comments

Something i couldnt find very easily was how to use the model token like in DS6.9. Alot of different ways using VBS were found however its easy enough to create a token under Settings > Deployment > Tokens.

Heres the SQL Query i'm using:

 SELECT DISTINCT [vHWComputerSystem].[Model]
FROM [dbo].[vComputer]
JOIN [dbo].[vHWComputerSystem]ON [dbo].[vComputer].[Guid] = [dbo].[vHWComputerSystem].[_ResourceGuid]
WHERE [dbo].[vComputer].[Guid] = '%COMPUTERID%'

Hope this helps.

bold | 28 Jun 2011 | 3 comments

Sometimes incoming emails are not processed correctly by ServiceDesk 7 and error messages stating: "Thread was being aborted" appears in sd 7 logs.

Cause: By default email monitor project when deployed to iis works 90 seconds and then terminates.

Solution: You should increase the timeout of the Email monitor webservice. In order to do that in email monitor project go to "Resources" tab and find web.config file. Open it for edit and add the string: httpRuntime executionTimeout="number of seconds" and then deploy the project. We increased the timeout up to 100 minutes so our string looked like: httpRuntime executionTimeout="6000". After that the error disappeared.