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Endpoint Management Community Blog

Showing posts tagged with Tip/How to remove filter
How to change the drive letter in WINPE ?
Shanthi_Vardhan | 01 Dec 2011 | 0 comments

How to change the drive letter in WINPE ? 

1.Boot to WinPE.
2.Type DISKPART .
3.Type LIST VOL . Make a note of the volume of the CD / DVD ROM drive.
4.Type SELECT VOL 0 , where the 0 should be the volume number of the CD / DVD ROM drive.
5.Type ASSIGN LETTER=E , where E is an unused drive letter.
6.Run Ghost32.exe by hand from within PE. Ghost should see the DVD ROM drive with the drive letter you specified.
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Altiris Profiler.exe App Crash (CLR20r3 Not Available)
Darrell Elmore | 30 Nov 2011 | 0 comments

Environment:

  • Windows Server 2008 Standard Edition 64 bit
  • Profiler.exe ver. 7.1.6851.0

Problem:

Profiler.exe crashes during some functions i.e. generating reports, profiling...

Solution:

  1. Right Click on Profiler.exe under C:\Program Files\Altiris\Diagnostics
  2. Go to Properties
  3. Click the Compatibility Tab
  4. Check the Run this program in compatibility mode for:
  5. Change compatibility mode to Windows Server 2003 (Service Pack 1)
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DS 7.1 - Creating Computer Model Token
JimChud | 14 Sep 2011 | 8 comments

Something i couldnt find very easily was how to use the model token like in DS6.9. Alot of different ways using VBS were found however its easy enough to create a token under Settings > Deployment > Tokens.

Heres the SQL Query i'm using:

 SELECT DISTINCT [vHWComputerSystem].[Model]
FROM [dbo].[vComputer]
JOIN [dbo].[vHWComputerSystem]ON [dbo].[vComputer].[Guid] = [dbo].[vHWComputerSystem].[_ResourceGuid]
WHERE [dbo].[vComputer].[Guid] = '%COMPUTERID%'

Hope this helps.

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ServiceDesk 7: Solving "Thread was being aborted" error in email monitor project
bold | 28 Jun 2011 | 2 comments

Sometimes incoming emails are not processed correctly by ServiceDesk 7 and error messages stating: "Thread was being aborted" appears in sd 7 logs.

Cause: By default email monitor project when deployed to iis works 90 seconds and then terminates.

Solution: You should increase the timeout of the Email monitor webservice. In order to do that in email monitor project go to "Resources" tab and find web.config file. Open it for edit and add the string: httpRuntime executionTimeout="number of seconds" and then deploy the project. We increased the timeout up to 100 minutes so our string looked like: httpRuntime executionTimeout="6000". After that the error disappeared.

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Error importing item: The file is to big to open
hnieva | 08 Apr 2011 | 0 comments

Tip: When you import some item to SMP 7.0 Console from XML file, maybe you can receive the error message: "Error importing item: The file is to big to open"

 

To solve this you can use the utility "ImportExportUtil.exe" located in the Notification Server path "C:\Program Files\Altiris\Notification Server\bin\Tools". Open cmd.exe, enter to previous path and run: "ImportExportUtil.exe /import item.xml"

And ready Item imported...

Regards,

Hugo

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How and When Does ServiceDesk 7 Consume a License?
AndyDrew | 09 Mar 2010 | 1 comment

The only time a ServiceDesk 7 license is consumed is when both the following conditions are met:

  • The Process View page for an existing ticket is opened in any of the ServiceDesk ITIL processes i.e. Incident, Problem, Change, Release and Knowledge Management.
  • The User who is logged on is not the Primary Contact (this allows End Users to open and review the status of tickets they have submitted without consuming a license).

Submitting a ticket, looking at reports, searching and reading items in the Knowledge Base does not consume a license.

When a license is consumed it is held for about 5 minutes after the Process View is closed.

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How To: Install one or more files to the root of the C:\ Drive
rjemison | 03 Feb 2010 | 0 comments

Although there is no native support or (easy method) to install a file on the root of the C:\ drive, from time to time it is necessary in order for an application function properly.  However, I recently had to an application which required this to be done and thought it would be a good idea to repost for everyone....since I could not find the original post from the old Wise KB many years ago.

Here are the steps required to install files directly on the root of the C:\ drive.

1.)  In the Installation Expert create a directory under the destination computer for your files to be placed in....(the name is irrelevant from a functional perspective but I name mine Root)
 
2.)  Add the files that you want installed directly to the root drive to this newly created directory.
 
3.)  Change from the Installation Expert to the MSI Script and add a custom action.  Use the...
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Symantec Workflow 7's Ticketing Functionality and Reporting
WEVO Group Developers | 03 Feb 2010 | 0 comments

Now with Workflow 7's ticketing and reporting functionality you can add status and reporting to your processes quickly and easily.

I recently had to build a "Proof of Concept" (POC) for a client proposal that we are working on. The client wanted to generate reports using Workflow to track a process for auditing purposes.

Now as many of you know, in past versions of Workflow we would've had to create a report like this in a couple of different ways: we could have developed a Web Forms Reporting Dashboard or a SQL Reporting Services report. Both of these options would have required some significant development time and additional cost to the project.

Ticketing Functionality

Some of the new ticketing functionality that was created for ServiceDesk 7 in Workflow allows us to develop these reports quickly and easily.

I think it is important to note the ticketing functionality wasn’t developed...

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Machine SID Duplication Myth
Tenacious Geo | 01 Feb 2010 | 0 comments

 This is a pretty fascinating post I read on Mark Russinovich's blog about SID duplication. Check it out if you haven't already.

http://blogs.technet.com/markrussinovich/archive/2009/11/03/3291024.aspx


At first I was like “whatever he’s lying because I know I’ve seen issues first-hand when a computer is imaged without Sysprep and there are all sorts of issues." However, as Mark notes, one shouldn’t confused the machine SID with the computer Domain SID… so it makes sense in the end.

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Remote Drive Share Example with Intel vPro Technology
Terry Cutler | 01 Feb 2010 | 0 comments
 
Great utility for booting a remote client, accessing NTFS files via network mapped drive, instructions to change ISO, etc.
 
The use case reference design includes a small 7.2MB ISO for IDE boot redirection.   Instructions to extend\change the ISO.
 
Boot with SoL and IDER.
 
The NTFS-3G component for R/W NTFS couldn’t be included, but there are instructions in PDF on how to put it in.
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