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Endpoint Management Community Blog
Showing posts tagged with Tip/How to
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hnieva | 08 Apr 2011 | 0 comments

Tip: When you import some item to SMP 7.0 Console from XML file, maybe you can receive the error message: "Error importing item: The file is to big to open"


To solve this you can use the utility "ImportExportUtil.exe" located in the Notification Server path "C:\Program Files\Altiris\Notification Server\bin\Tools". Open cmd.exe, enter to previous path and run: "ImportExportUtil.exe /import item.xml"

And ready Item imported...



AndyDrew | 09 Mar 2010 | 1 comment

The only time a ServiceDesk 7 license is consumed is when both the following conditions are met:

  • The Process View page for an existing ticket is opened in any of the ServiceDesk ITIL processes i.e. Incident, Problem, Change, Release and Knowledge Management.
  • The User who is logged on is not the Primary Contact (this allows End Users to open and review the status of tickets they have submitted without consuming a license).

Submitting a ticket, looking at reports, searching and reading items in the Knowledge Base does not consume a license.

When a license is consumed it is held for about 5 minutes after the Process View is closed.

rjemison | 03 Feb 2010 | 0 comments

Although there is no native support or (easy method) to install a file on the root of the C:\ drive, from time to time it is necessary in order for an application function properly.  However, I recently had to an application which required this to be done and thought it would be a good idea to repost for everyone....since I could not find the original post from the old Wise KB many years ago.

Here are the steps required to install files directly on the root of the C:\ drive.

1.)  In the Installation Expert create a directory under the destination computer for your files to be placed in....(the name is irrelevant from a functional perspective but I name mine Root)
2.)  Add the files that you want installed directly to the root drive to this newly created directory.
3.)  Change from the Installation Expert to the MSI Script and add a custom action.  Use the...
WEVO Group Developers | 03 Feb 2010 | 0 comments

Now with Workflow 7's ticketing and reporting functionality you can add status and reporting to your processes quickly and easily.

I recently had to build a "Proof of Concept" (POC) for a client proposal that we are working on. The client wanted to generate reports using Workflow to track a process for auditing purposes.

Now as many of you know, in past versions of Workflow we would've had to create a report like this in a couple of different ways: we could have developed a Web Forms Reporting Dashboard or a SQL Reporting Services report. Both of these options would have required some significant development time and additional cost to the project.

Ticketing Functionality

Some of the new ticketing functionality that was created for ServiceDesk 7 in Workflow allows us to develop these reports quickly and easily.

I think it is important to note the ticketing functionality wasn’t developed...

Tenacious Geo | 01 Feb 2010 | 0 comments

 This is a pretty fascinating post I read on Mark Russinovich's blog about SID duplication. Check it out if you haven't already.

At first I was like “whatever he’s lying because I know I’ve seen issues first-hand when a computer is imaged without Sysprep and there are all sorts of issues." However, as Mark notes, one shouldn’t confused the machine SID with the computer Domain SID… so it makes sense in the end.

Terry Cutler | 01 Feb 2010 | 0 comments
Great utility for booting a remote client, accessing NTFS files via network mapped drive, instructions to change ISO, etc.
The use case reference design includes a small 7.2MB ISO for IDE boot redirection.   Instructions to extend\change the ISO.
Boot with SoL and IDER.
The NTFS-3G component for R/W NTFS couldn’t be included, but there are instructions in PDF on how to put it in.
erikw | 01 Feb 2010 | 2 comments

This tools is very helpful to do your daily tasks. Create your own context menu's.

FileMenu Tools allows you to customise the context menu of Windows Explorer. And it lets you:

  • Add some built-in utilities that perform operations on files and folders.
  • Add customised commands which run external applications, copy/move to a specific folder or delete specific file types.
  • Configure the "Send to..." submenu.
  • Enable/disable commands which are added by other applications to the context menu.


Terry Cutler | 28 Jan 2010 | 0 comments

Take a look at the attached whitepaper from Intel IT on how using Intel VT capabilities to integrate a Mac within a PC environment.

adtlink | 27 Jan 2010 | 0 comments
At Symantec, we constantly want to improve our products to ensure that we are meeting our customer's needs.  As part of our effort to improve product quality and design, we are reaching out to our customers to collect information on how you are using the product.  We are looking for your top 'Usage Situations', how you use the product. 
Also referred to as a Use-Case Scenario, a Usage Situation is a description of how you employ the functionality of the Altiris product.  What are the top 3-10 tasks that you are required to accomplish in a given day?  We would like to capture this information.  Please note that you may submit screenshots, documentation, or even a video of the usage situation. 
You may submit a usage situation by...
Jan Trnka | 21 Jan 2010 | 2 comments

I could see that many Altiris Operators always open NS Console first, which is not always needed. 
You can launch Resource Manager directly when you seek for particular computer using such link:
where <SERVER> stands for FQDN or IP Address of your Notification Server.

In Find Resource dialog specify as many details as you can an all computers matching your criteria will be listed:


Click on selected computer to open Resource Manager, and work with details you look for.


The same way you can search for Users, Packages or whatever else you need.
(List may vary...