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jorm76 | 06 Sep 2007 | 6 comments

This is a command line that allow you to create a Helpdesk (HD) incident from a remote location. It uses the Web service that's packaged with the Helpdesk to do the heavy lifting. What's cool about this solution is you can submit an incident without even launching the Helpdesk console on your computer.

This is a command line, so use Internet Explorer or another application/program installed on your computer to run it.

The Web service can either take command line parameters (type "CreateWorkitem or Edit Workitem" to see them) or by using specific commands required for a 3rd party application.

The next line contains the parameters to send a command to the Altiris HD Web service. To create one new incident from IE you use this syntax:

http://MYSERVERHD/AeXHD/WebService.asmx/ProcessWorkItem?workitem_title=This+computer+is+break+fix+are+lost+data&workitem_category_tree_value= Break-fix%5cComputer&workitem_comment=Is+urgency+repair+and+...