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Showing posts tagged with Tip/How to
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BRING | 23 Jul 2009 | 0 comments

While testing out a file attachment process in a workflow, a "Internet Explorer cannot display the webpage" message appeared when executing the portion of a Workflow using the 'InputFileComponent'.  It was very unusual.  There were no other messages, and debug logging failed to expose more information.

What was discovered however, upon testing the component with different sizes of files.  Anything larger than about 4 MB caused the error, while smaller files were attached correctly.

The final resolution was understanding that .NET, in all of its versions, has a default value for the MAXREQUESTLENGTH variable of 4 MB.  Many other solutions have seen this problem. But WorkFlow Solution provides an individual web.config for each project. The instructions to edit the web.config file are outlined in kb.altiris.com/article.asp and that ...

Tenacious Geo | 22 Jul 2009 | 3 comments

This would not be useful to people who disable the Administrator account, but here's one way we came up with to change the Administrator account password on computers on a regular basis. Admittedly it's not the coolest or most secure method, but it's one method. :)

I've seen various methods and mediums people use to change the Administrator account: vbscript, the 'net user' command, logon scripts, GPO, etc. Using the vbscript in this method can be deployed to computers using Altiris Deployment Console, or for an automated approach, Software Delivery Solution.

1. Save the following script into a .vbs file.

'Set New Administrator Password
'vbscript
strComputer = "."
strDate = Date()
strPassword = "SamplePassword"
strUser = "Administrator"

firstSlashPos = instr(strDate, "/")
' Get the text up to (but not including) the first slash
strMonth = left(strDate, firstSlashPos - 1)
...
G Ross | 17 Jul 2009 | 8 comments

Be careful when creating a custom inventory scan.
Created a custom inventory scan for reporting on .exe & .pst files for user's mapped drives to a file server.
One file server in particular was experiencing high CPU usage for a sustained period of time by the System Process.
After using Process Explorer we discovered it was SRV.sys service and 50 files were being read at a time, spanning a 2 TB volume with over 1 million files.  Users had read access to most of this drive and the custom inventory scan for user folders was scanning this drive.  On one particular day there were 800+ machines running this scan at the same time based upon the task status reports in Altiris.  Needless to say the cause was readily apparent and we removed the directory which pointed to the server having the issues.

imagebrowser image

Tenacious Geo | 15 Jul 2009 | 7 comments

This little vbscript for sending an smtp message is useful to put as the last task of a Altiris Deployment Server job so that it emails the tech after the job has completed successfully.

The following DS variables are used:
%JOBUSER% -- the person who ran the job in Deployment Console
%NAME% -- the name of the computer in Deployment Console
%JOBNAME% -- the name of the job that was run in Deployment Console

In my version of this script, I have the "domain.com" portion in the From & To sections set to the domain of my organization. The Textbody section can have as much info as you want.

' Notify Tech when complete
'vbscript

' ===== Send Notification E-Mail =====
Set objEmail = CreateObject("CDO.Message")
objEmail.From = "%JOBUSER%@domain.com"
objEmail.To = "%JOBUSER%@domain.com"
objEmail.Subject = "%JOBNAME% | %NAME%"
objEmail.Textbody = "...
Tenacious Geo | 15 Jul 2009 | 0 comments

Just a quick, useful tweak. This info is available on many places on the web, but I thought I'd throw it on Connect too for anyone who could benefit from it.

The My Computer icon, by default, looks like this:

imagebrowser image

With this registry tweak, you can add username and computer information, like this:

imagebrowser image

Manual Method

To make this change manually:

  1. Open the Registry editor, regedt32.
  2. Go to HKEY_CLASSES_ROOT\CLSID\{20D04FE0-3AEA-1069-A2D8-08002B30309D}
  3. Change the value of LocalizedString to:

    %USERNAME% on %COMPUTERNAME%
    

    (or whatever you'd like it to read)

    (default value is: @%SystemRoot%\system32\SHELL32.dll,-9216)

Scripted Method

Use this scripted method to push...

WiseUser | 01 Jul 2009 | 0 comments

To uninstall the real player enterprise editon silently...

we can try
"C:\Program Files\Common Files\Real\Update_OB\rnuninst.exe" "RealNetworks|RealOneEnt|6.0" –s

Guido Langendorff | 29 Jun 2009 | 0 comments

Ever wanted to, not only know which rule has run, but also want to work with that data?

I did and here are my findings so far as I have not found any historical information on this matter here.

Looking in the workitem_details_view, there is a filed called workitem_rules_fired. In here the rules are stored that are started after the saving of that "workitem_number" - "workitem_version".
When you start looking for these ID's you will see no rules has the same ID as stored in workitem_xxx_view (xxx = does not matter which workitem view you are looking at).

Going through all the views/tables I found the following:
All rules defined by Altiris or created in your company, are "stored" in wu_custom_instance_view view. Strange thing is, the value of ID's in the workitem_xxx_views are completely different in comparisson with ...

mccarthy.cw | 26 Jun 2009 | 0 comments

I am running into problems with the knowledge base due to a validation rule.  Instead of going through the console to disable all the validation rules I created the query below:

update wu_custom_instance
set status = 'i'
where custom_processor_id = 600

This will also work on other rules

Notification Rules - 100
Routing Rules - 200
Tasks - 300
Email Inbox Filters - 400
Incident Rules - 500
Validation Rules - 600
Automation Rules - 700

After running the query you must go to at least one validation rule (or other object you chose), set it to active and save it, then set it back to inactive and save it.
Now all the objects that you chose will be inactive.

mccarthy.cw | 26 Jun 2009 | 0 comments

Sometimes there is a need to reroute an existing incident when certain criteria are met.

For example:

An incident is created that multiple agents will have to work in a specific order.  A good example is a new employee who needs access to multiple systems.  Perhaps some approval is needed before work can begin.  An incident rule can force the rerouting of the ticket when the approval is granted.  Using an incident rule  (based off of business logic)  you can detect when the first  step of the process has been completed and then re-reroute the incident to the next worker/queue.

Simply create an incident rule that will change the assigned worker id to 0 when your criteria is met.  Changing the assigned worker id to 0 will force altiris to reroute the incident.  Based off your business logic you can have a routing rule that will find the correct worker/queue to reroute the incident.

NOTE: I am not...

SandyF | 25 Jun 2009 | 2 comments

In the July 25th, 2009 CompTIA SmartBrief newsletter [comptia@smartbrief.com]was the following blub:

       Data centers the next target for RFID
       RFID technology is seen by many in the financial services industry as a solution
       for Sarbanes-Oxley regulatory compliance, allowing firms to accurately and easily
       keep tabs on assets, and a group called the Financial Services Tech Consortium 
        has been assembled to develop standards for RFID-based IT asset tracking. 
        According to the group, the technology has helped Bank of America trim its time
        spent on inventory by 90%, followed by Wells Fargo and Chase at about 78% each. 
 ...