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SymantecWorkflowTeam | 13 Aug 2012 | 0 comments

The release of Workflow 7.5 revolutionizes the concept of community-based documentation by creating component wiki pages for every component included in Workflow. This new component wiki model makes structured, community-based content available at its point of use.

You can access these component pages in the articles section of the Endpoint Management Community. You can also access these component pages from within Workflow Designer that shipped with ServiceDesk 7.5. Once Workflow 7.5 is released, you can access the component pages from within the Workflow Designer.

As a member of the Workflow community, you can earn Symantec Connect points and help others in the Workflow community by adding your knowledge, use cases, and examples to the wiki pages for the components that you use

Symantec will continually add content to these pages. However, we encourage you to submit ideas, use cases, and suggestions to help develop the community based articles.

We hope...

Jason Short | 03 Jul 2012 | 6 comments

As an innovation leader, Symantec has broken new ground again, this time in developer documentation. After an in-depth review of documentation for development frameworks similar to Workflow, we found that the best available documentation is community based. Unfortunately, community-based documentation tends to be both unstructured and difficult to find.  

For the upcoming release of Workflow 7.5, we have revolutionized the concept of community-based documentation by creating component wiki pages for every component included in Workflow. These wiki pages are available inside the Workflow Designer, where Workflow developers need to find it, as part of each component’s Online Help. This new component wiki model makes structured, community-based content available at its point of use.  

As a member of the Workflow community, you can earn Symantec Connect points by adding your knowledge, use cases, and examples to the wiki pages for the...

ianatkin | 31 Jul 2014 | 0 comments

After upgrading from SMP7.5 to 7.5P1 on our production setup (which has SQL server offbox) one niggle was that IT Analytics stopped working. All console users were presented with this error,

An error has occurred during report processing. (rsProcessingAborted)
Cannot impersonate user for data source 'ITAnalytics'. (rsErrorImpersonatingUser)
Log on failed. Ensure the user name and password are correct. (rsLogonFailed)

After rechecking our settings in the console, we couldn't understand the root cause. Logging in directly to the SQL server and trying to access the reports through the report url, http://localhost/reports, resulted in the same error.

After playing a bit with permissions and getting nowhere, I found this tech article, "TECH213502: Error accessing...

riva11 | 29 Jul 2014 | 0 comments

InstalledDriversList by NirSoft is a portable tool that lists all device drivers that are currently installed on your system.
As shown in the image below, for every device driver is shown : Driver Name, Display Name, Description, Startup Type, Driver type, Driver Group, Filename, File Size, Modified/Created Time of the driver file, and version information of the driver file.

InstalledDriversList.jpg

Available 32-bit and 64-bit versions. InstalledDriversList is also available in several other languages
Supported OS: Windows Xp , Windows Vista , Windows 7 , Windows 8 , Windows 8.1 – (x86 and x64 bit)

License: Freeware

Link : InstalledDriversList  

ianatkin | 25 Jul 2014 | 1 comment

Last week saw us having a few festivities to mark the end of a major project here; our XP to Windows 7 migration. We're all pretty chuffed with what we've achieved here; a very smooth user upgrade with remarkably few hitches considering from start to finish the project of migrating nearly 2900 machines took 7 months. 

Windows7_Rollout_1.png

This really was a remarkable success. The target time to migrate a user's desktop from XP to Windows 7 was set at 1hr, and this average time was to hold no matter what the site link speed was, and despite the fact that machines would be competing with up to 15 machines being deployed concurrenty.

Most of the migrations were also complicated by the fact that they were at user's desks which were distributed across 50 sites. To enable the deskside techs to focus on confirming machine configuration, specialist software requirements, and...

ianatkin | 25 Jul 2014 | 0 comments

 

When we upgraded our production SMP server from 7.5HF2 to 7.5SP1 we noticed a lot of errors sloshing around our event logs in the days that followed,

  1. Access Denied: No Permission to view task history
  2. Unhandled Exception: An entry with the same key already exists
  3. Unable to create menu item as there due to an XML schema error. An entry with the same key already exists

 

LOGVIEWER.png

The first error initially dominated the logs (occuring every few seconds) and then it eased, becoming less frequent (perhaps hourly) and sporadic.

The second and third errors always occured together and only started appearing once the techs started using the console following the upgrade. It turned out that these two errors conincided with a broken resource manager. When console users double-clicked a computer...

Kevin Haysmer | 24 Jul 2014 | 0 comments

I started to hunt as many have before for a custom inventory for Altiris 7.1 that would get the Autodesk information like in Altiris 6.5. Every time I thought I had the script working I would find a different product it was not getting the information on correctly. Or in some case it just would not read a registry field like it would all the others. As I started to look I found the reason was not all the registry fields patterns where the same in about 2012 they changed the format of the registry configuration. There are also other products in Autodesk that the path in the registry was different or the field I wanted had a different name from one product to the next. So I started to compile a list of all the software I may need and looked for the registry keys I would need to make a functional custom inventory script for Autodesk. Just so we can all get it out yes I know I could have broken parts of this down into functions and had the script shorter but at the time I was not...

kedar_k | 21 Jul 2014 | 6 comments

ITMS 7.5 SP1 HF1 is available through SIM. It has the fix for the following issue:

DOC7555.JPG

You can access the ITMS 7.5 SP1 HF1 release notes from the following location:

Symantec™ IT Management Suite 7.5 SP1 HF1 powered by Altiris™ technology Release Notes