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SK | 20 Mar 2014 | 0 comments

Hello all,

Today I ran into the above mentioned problem whilst trying to perform a clean install of ITMS 7.5, so I thought I would share what worked and what didn't.

Windows 2008 SP1 R2 with SQL 2012 SP1.

SQL was initially configured for Windows Authentication.  When SIM failed, I manually created the database to no avail.

I then changed to mixed authentication and changed the SA account (as I obviously didn't know what the original one was) via the UI.  Unfortuantely, the SA account had the same problem.

 

What worked was running the following query:

USE master
GO
ALTER LOGIN [sa] WITH PASSWORD=N'NewSAPassword', CHECK_POLICY = OFF
GO
ALTER LOGIN [sa] ENABLE
GO

 

This allowed SIM to create the database and begin the installation phase.  Once ITMS 7.5 was installed, and the 9 hotfixes (required a rebot beforehand), I opened the Database Settings page and...

Ludovic Ferre | 14 Mar 2014 | 0 comments

With my customer we have moved from a central Software Update Policy model, using ZeroDayPatch, to avoid replication issues (we had some malfunctioning policies upon replication that caused a less than optimal compliance level).

It works very well, but we have some issues with some bulletins for which creating a policy was proving very difficult. The symptom is that when you create a new policy for the impacted bulletins, loading the policy will cause a general error (when you get the database error message). And on the "Home > Patch Management > Bulletin and Updates" grid view the bulletin will not show any policy associated even after a refresh.

To cut a long story short the problem lies in replication, as you could have guessed form the environment. The issue here is that revised updates are handled on the parent server and replicated down the hierarchy, however the update that was revised (the previous version), which is deleted on the parent, is not deleted...

artrathke | 11 Mar 2014 | 1 comment

This position is a 6 month contract-to-hire with a company in Detroit.

Altiris Administrator

Altiris Administrator/Developer responsible for the administration and maintenance of the Altiris/Symantec server environment including installations, configurations, and customizations and reporting and the Development and support of Applications and Altiris Workflows.     

 

Job Description

·       Provide day to day management and support for the Altiris Service Desk, SMP and Workflow applications.

·       Respond quickly and effectively to reported Incidents and Troubleshoots problems and provides technical support and solutions. Create automated and  Ad-hoc report as necessary

·       Write, Test, deploy and support custom code...

africo | 06 Mar 2014 | 3 comments

Hello all - In an effort to further my own experience and knowledge of the product, as well as share my 6+ years of Workflow development experience with others, I've created a collaboration space dedicated to Workflow and ServiceDesk. 

I find on nearly a daily basis that I would love to have a peer to bounce an idea off, ask a quick question, or solicit advice.  My hope is that this will get a collaboration space started so that I (and others) can achieve just that.  

Whether you're an administrator, consultant, or enthusiast, and you're interested in:

  • Giving/getting help with Workflow/ServiceDesk
  • Peer Collaboration
  • Brainstorming
  • Getting started
  • Networking

Send me a private message here on Connect and I'll get you set up in the space (or if you have any questions).  I've created a space on Slack for this purpose.  I will likely be around every Monday-Friday.

Look forward to...

SK | 06 Mar 2014 | 2 comments

The following query will list the contents of all item folders found within the console:

SELECT vi1.Name As Folder,vi2.Name AS Item
FROM vItem vi1
JOIN vItemFolder vif ON vif.ParentFolderGuid = vi1.[Guid]
JOIN vItem vi2 ON vi2.[Guid] = vif.ItemGuid
ORDER BY Folder,Item ASC
--WHERE vif.ParentFolderGuid = 'folderguid'
--WHERE vi1.Name = 'foldername'

If you wish to use one of the WHERE clauses, then make sure you remark (--) the ORDER BY line.

SK | 04 Mar 2014 | 1 comment

Release Notes and the actual RU can be obtained from HOWTO81832.

LS05 | 04 Mar 2014 | 0 comments

the release of ITMS 7.1 SP2 MP1 Rollup v9.

It includes SMP, Task Server,  Inventory, Software Management Framework, and Patch Management Solution fixes and teh previous rollups.

For the Release Notes on this Rollup, please refer to HOWTO81832

Article : http://symantec.com/docs/howto81832

MS_ITMS | 26 Feb 2014 | 0 comments

Performance degradation can happen due to multiple reasons. The main bottlenecks that would affect performance are:

  1. Memory
  2. Disk IO
  3. CPU
  4. Blocking
  5. System resource contention
  6. Application design problems
  7. Queries or stored procedures that have long execution times

Please check the Article below which has articles from Symwise, Connect, Few Querys, 3rd Party Tools and Articles

Articles from SymWise

Creating a maintenance plan in SQL Server 2005 or 2008 to optimize database performance
http://www.symantec.com/docs/HOWTO8589

SQL Tuning and Performance
http://www.symantec.com/docs/HOWTO5289

Notification Server performance issues due to SQL index...

Ludovic Ferre | 24 Feb 2014 | 0 comments

As February is drawing to a close I thought I'd review the progress made this month on a few projects and report on some checks to be done.

First, let's look back at what I set to do in February [1]. I am almost there :D:

  • A wrap-up for aila2-version 1 containing a couple of installation files and the toolkit in a single zip --> _DONE_
  • A gauge control for Patch Compliance Trending to provide global compliance status at a glance --> _DONE_
  • A toolkit to link multiple Patch Trending sites to provide a global view for large environments <-- _NOT_DONE_
  • A Managed Delivery execution reporting toolkit, to display software execution over time --> _DONE_

I am also still working on the aila2 new features [2], with http return code stats done, hit count per IP Address done (not in the original plan, but needed...

LS05 | 19 Feb 2014 | 0 comments

Here is the link to ITMS 7.5 HF4 Release Notes:
http://www.symantec.com/docs/DOC7126

General Availability of ITMS 7.5 HF4 via SIM.