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Endpoint Management Community Blog
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ohzone - CherylPeterson | 04 Sep 2014

You may notice a few changes in the Endpoint Management Community product names. We've updated the product names to align more closely with what appears on the Symantec.com site as well as the terms that Symantec Support use. Product descriptions have also been updated. These changes offer a better description of what the product does and in some cases indicates a product's End of Life (EOL) status.

All forums and threads are still available and searchable. We hope you find these changes helpful.

ianatkin | 02 Sep 2014 | 0 comments

Yesterday I was looking at my SMP licensing using SIM (the Symantec Installation Manager) and I was troubled that certain licenses might not be applying correctly.

So, I decided to take a look at the installed licenses through an alternative route, the RemoveLicense.exe utility which is located in C:\Program Files\Altiris\Notification Server\Bin\Tools

When I loaded it though, I got a dialog displaying the following error,

Can not get the license
System.Exception: Certificate Chain is invalid.
  at RemoveLegacyLicense.LegacyLicenseUtil.Verify(X509Certificate2certificate)
  at RemoveLegacyLicense.LegacyLicenseUtil.GetLegacyLicenses()

 

This is a known issue, and Altiris Support directed me to this SMP 7.0 and 7.1 tech note TECH198685,

This cites the following,

Microsoft released a critical update (...

kedar_k | 26 Aug 2014 | 8 comments

ITMS 7.5 SP1 HF2 is available through SIM. It has fixes for the following components:

  • Symantec Management Platform
  • Deployment Solution
  • Inventory Solution

You can access the ITMS 7.5 SP1 HF2 release notes from the following location:

Symantec™ IT Management Suite 7.5 SP1 HF2 powered by Altiris™ technology Release Notes

khelms | 25 Aug 2014 | 0 comments

When trying to access Process Manager portal the browser states "Page Cannot Be Displayed"

You may see these kinds of errors in the Windows Event Logs:

computer | Error | 10/27/2008 2:56:05 PM | Microsoft-Windows-IIS-W3SVC-WP | 2297
The worker process for application pool 'application pool id' encountered an error 'Configuration file is not well-formed XML
' trying to read global module configuration data from file 'path to the file', line number 'line number'. Worker process startup aborted.

Computer | Error | 10/27/2008 2:55:41 PM | Microsoft-Windows-WAS | 5172
The Windows Process Activation Service encountered an error trying to read configuration data from file 'path to the file', line number 'line number'.
The error message is: 'Configuration file is not well-formed XML '. The data field contains the error number.

 

 MicroSoft has a fix that may resolve your issue. The article is listed...

dpatterson3485 | 21 Aug 2014 | 0 comments

As suggested by the title I recently had a problem with MS revoking updates. It seems simple enough, but even though those updates are marked as disabled in the Altiris Database, the Zero-Day Patch workflow still tries to download them. This causes all kinds of problems because when the workflow can't download a patch it crashes. If you are like me you don't want to manually create and manage patches. So what do you do?

1. Figure out what database you are using. This seems simple enough, but if you have dealing with Legacy like we were it can get a little silly. CMDB is the default.

2. Check the correct tables in our case Altiris-2014. I jumped onto our SQL server and ran the following QUERY.

SELECT
TOP 1000 [Guid]
,[Enabled]
FROM [Altiris-2014].[dbo].[ItemActive]
--where Guid in ('41F066A7-0E7E-4BF1-B6A5-195573F9F3D6','BA28B8E2-289A-4FA3-8D6D-...

SK | 17 Aug 2014 | 1 comment

Hello avid packagers.  

I would just like to inform you that Raynet is aiming to add SWV support to its RayPack product by the end of September.  

I will update you again when it is available.  

Scott.

ianatkin | 31 Jul 2014 | 0 comments

After upgrading from SMP7.5 to 7.5P1 on our production setup (which has SQL server offbox) one niggle was that IT Analytics stopped working. All console users were presented with this error,

An error has occurred during report processing. (rsProcessingAborted)
Cannot impersonate user for data source 'ITAnalytics'. (rsErrorImpersonatingUser)
Log on failed. Ensure the user name and password are correct. (rsLogonFailed)

After rechecking our settings in the console, we couldn't understand the root cause. Logging in directly to the SQL server and trying to access the reports through the report url, http://localhost/reports, resulted in the same error.

After playing a bit with permissions and getting nowhere, I found this tech article, "TECH213502: Error accessing...

riva11 | 29 Jul 2014 | 0 comments

InstalledDriversList by NirSoft is a portable tool that lists all device drivers that are currently installed on your system.
As shown in the image below, for every device driver is shown : Driver Name, Display Name, Description, Startup Type, Driver type, Driver Group, Filename, File Size, Modified/Created Time of the driver file, and version information of the driver file.

InstalledDriversList.jpg

Available 32-bit and 64-bit versions. InstalledDriversList is also available in several other languages
Supported OS: Windows Xp , Windows Vista , Windows 7 , Windows 8 , Windows 8.1 – (x86 and x64 bit)

License: Freeware

Link : InstalledDriversList  

ianatkin | 25 Jul 2014 | 1 comment

Last week saw us having a few festivities to mark the end of a major project here; our XP to Windows 7 migration. We're all pretty chuffed with what we've achieved here; a very smooth user upgrade with remarkably few hitches considering from start to finish the project of migrating nearly 2900 machines took 7 months. 

Windows7_Rollout_1.png

This really was a remarkable success. The target time to migrate a user's desktop from XP to Windows 7 was set at 1hr, and this average time was to hold no matter what the site link speed was, and despite the fact that machines would be competing with up to 15 machines being deployed concurrenty.

Most of the migrations were also complicated by the fact that they were at user's desks which were distributed across 50 sites. To enable the deskside techs to focus on confirming machine configuration, specialist software requirements, and...

ianatkin | 25 Jul 2014 | 4 comments

 

When we upgraded our production SMP server from 7.5HF2 to 7.5SP1 we noticed a lot of errors sloshing around our event logs in the days that followed,

  1. Access Denied: No Permission to view task history
  2. Unhandled Exception: An entry with the same key already exists
  3. Unable to create menu item as there due to an XML schema error. An entry with the same key already exists

 

LOGVIEWER.png

The first error initially dominated the logs (occuring every few seconds) and then it eased, becoming less frequent (perhaps hourly) and sporadic.

The second and third errors always occured together and only started appearing once the techs started using the console following the upgrade. It turned out that these two errors conincided with a broken resource manager. When console users double-clicked a computer...