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Endpoint Management Community Blog
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Ludovic Ferre | 24 Sep 2013 | 0 comments

I have just released version 12 of the Site Builder on the Connect download [1]/

Here's the shortlog I added to the download:

Version 12 is here with massive amount of changes. A full release note article will be published soon, but here's a short list of additions / improvements:

  • All dates are not ISO based and displayed on the graphs using the MMM dd (for example 2013-07-14 is displayed Jul 14)
  • We have a new site layout that lists all Microsoft bulletins by month, all the way to January 2009
  • We now have a site map listing all generates pages and sub-pages
  • Headers (linked or not) were on all stub pages
  • A navigation tool allow the suer to quickly go back home, to the sitemap or help center
  • A help center (empty for now)
  • We filter out superseded / inactive updates / bulletins from the site
  • We added a Compliance by Computer page that use a range selector
  • We have used the same...
Ludovic Ferre | 09 Sep 2013 | 0 comments

After I posted my previous blog entry [1] I went to implement a solution (for which the documentation is done and awaiting moderation to be release here on Connect).

It worked pretty well, but still we have far too many basic inventory coming in. A look at captured NSE's indicated that there is another problem with inventories hijacking the Basic Inventory Capture Item:

Sample 1:

<?xml version='1.0' ?>
<from><resource guid='{ffffff-ffff-ffff-ffff-ffffffffffff}' typeGuid='{493435F7-3B17-4C4C-B07F-C23E7AB7781F}'/></from>
<body><inventory><dataClass guid="ca029e6b-f124-4399-9b91-10c41b73165b"><data><resource partialUpdate="true"><row PolicyGuid="ffffff-ffff-ffff-ffff-ffffffffffff" TaskInstanceGuid=...
ianatkin | 06 Sep 2013 | 6 comments


Been messing the last few days with a combination of t-sql and Word macros to create a way of documenting the policies and rules for Altiris Monitor 7.1 servers.

All pretty much done, so am writing up for CONNECT.

Here's a taster graphic though of the end-result which was created by,

  1. Running some SQL
  2. Pasting the results into Excel
  3. Copy/Pasting table from Excel into Word
  4. Clicking on a Macro button
  5. Selecting a table layout and adjusting columns

All in all a couple minutes work! The symbols you see are shorthands for severity, agentbased/agentless, repeats and alert reset method.


Ludovic Ferre | 05 Sep 2013 | 2 comments

Today is riddle day. So here it is in full:

When is a basic inventory not a basic inventory?

When it's a custom inventory!!!

So, now this explains why we are getting thousands of customer inventory every day at my customer. The custom inventories are generated by VBS and as documented here on Connect [1] (and I'm sure in much of the product documentation) we generate NSE's with a msgTo element pointing to the Basic Inventory Dataclass:

'----------------------NOTIFICATION SERVER ENTRY STARTS HERE------------------
dim nse
set nse = WScript.CreateObject ("Altiris.AeXNSEvent")
nse.To = "{1592B913-72F3-4C36-91D2-D4EDA21D2F96}" 'Never change this guid, it is needed by NS.
nse.Priority = 1
dim objDCInstance
set objDCInstance = nse.AddDataClass ("{8284a0ad-b37f-4c9b-b0ad-cb92f97d7401}") ' Change this to math the guid of the custom data class
dim objDataClass
set objDataClass...
Ludovic Ferre | 30 Aug 2013 | 0 comments

Working with a large customer on Patch Management for the last couple of month, and using extensively the Patch Trending SiteBuilder [1] and ZeroDayPatch [2] I had a chance to make some improvments on both tools (and to PatchAutomation [3] as well, given it shares code and features with ZeroDayPatch). Here's the run down from each tool release notes / documentation updates:

Patch Trending SiteBuilder:

Release 10

Added two troubleshooting pages to list the top 10 bulletins with most changes up (net increase in installed updates)  and down (net increase in vulnerable count). Also took some times to re-order the html pages generated. In this manner the browser will display the html content before it tries to build up the graphs in javascript. Finally I added page title to all generated html pages for additional clarity on the site.


Document version 8:

  • Attached version 8
  • Updated the...
petr_sanda | 28 Aug 2013 | 0 comments

Hi everyone,

I've recently fixed a simple problem and I would like to share it with you.

We have one huge package on the notification server which recently started to time out before update distribution points finished.

The solution is simple!

You need to increase the http timeout, which is by default set to 10 minutes.

Locate C:\Program Files\Altiris\Notification Server\Web\web.config and find a line which contains "httpRuntime executionTimeout". Change the value from 600 (in seconds) to something larger like 900.

Restart the Symantec and IIS services or just simply reboot and voila :)

This worked for me.

Ludovic Ferre | 24 Aug 2013 | 1 comment

In case you do follow me on Connect you will have notice that I came out from hibernation in the past couple of week (no, I am not living in the Southern hemispherer - so yes, I came out of the cave very late ;).

The publications I made all relate to Trending Patch Management compliance. In case you have missed the work, here are all the references you need, in order of appearance on this site:

Today I am proud to...

BRING | 22 Aug 2013 | 0 comments

A new issue was discovered, such that, when using a Windows 7 client computer, using running IE9, when attempting to access an HTTPS-configured ServiceDesk 7.5 MP1 server, the client computer won't perform Active Directory passthrough authentication.  Using Google Chrome version 28 on the same Windows 7 client system works correctly, and IE9 on XP client system works.

 On the Windows 7 client system, when accessing the URL - https://<servername>/processmanager/windowsauthent..., while using IE9,  and then call https://<servername>/processmanager/, the passthrough authentication then works as expected.  Also, if IIS is configured  to not...

BRING | 22 Aug 2013 | 0 comments

Servicedesk 7.2 Sp2 and 7.5 have a handy built in tool that allows for the bulk closure of incident tickets.  It was discovered, however, that this tools ability to remove incidents from the selection set is not properly functioning. 

To reproduce the problem:

1. Go to Submit Request > Administrative Service > Resolve/Close Multiple  Incidents

2. Search & Add Tickets

3.  From the Selected Tickets section > Click Remove option

The actual result  is that the incident ticket is not removed    The expected result is that the incident ticket should be removed from the selection set.

There are no specfic errors displayed as a result of this problem


Further research showed that there was missing data in the save sets of the closure process.  This has been fixed and will be available in the upcoming 7.6 release of Servicedesk.  You can also workaround the problem by...

BRING | 21 Aug 2013 | 0 comments

In Servicedesk 7.5 Mp1 - all builds, on initial incident creation, the priority of the task shown in the process view page does not match the priority of the inicident.  This can also be seen by a review of the My Tasks List report.  All tasks show with a "Normal" priority.


This occurs because the priorities are hard-coded for the default list of priorities.  While users can change the priority in Process View, those priorities are not available during initial incident creation.  Also, the ability to use the custom priorities that can be stored in the Application Properties are not available to the initial incident creation process.


This is a feature request and will be included in a later release of Servicedesk.