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Endpoint Management Community Blog
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riva11 | 21 May 2007 | 1 comment

Dealing with computers, you often find yourself in a situation where you need a driver and for some reason you can't find the correct CD in your collection.

There are several sites that offer information about drivers and and software availability. Unfortunately, some of these sites sell this information or only list recently-released drivers.

For this reason I use two useful sites, and DriverZone.

The first site, is a fantastic project that collects (in a compressed file) many devices for every different device topology. In DriverPacks page you can find 11 DriverPacks that contains for X86-32 platform the following categories:

  • DriverPack Chipset
  • DriverPack CPU
  • DriverPack Graphics A
  • DriverPack Graphics B
  • DriverPack...
Admin | 18 May 2007 | 4 comments

Last week one of our contributors, toralf, found himself in a quandary when he edited one of his articles on Friday and realized that his action had caused it to be unpublished -- until Monday.

He fired me a note asking, "Can the approved version of an article (or tip, or download) stay published on the site until revisions to that article are reviewed and approved?"

I could see toralf's logic but I honestly didn't think we would be able to solve the problem.

I was wrong.

In a Perfect World

The code Gods have smiled upon us and We've just installed new code that does just what was asked for.

Now, when you edit an article on the Juice, the posted article (old version) remains posted while the revisions go to a moderator for review. Once the moderator has seen the edits and approves them, the updated (new...

trb48 | 18 May 2007 | 2 comments

We just got a new server, and I need to install a number of applications on it. One of them is WSUS 3.0 (Windows Server Update Services). This free download from Microsoft allows you to control what Windows Updates your computers or servers download and install. It is really handy tool and can really help you maintain the computers you manage.

To download the WSUS 3.0 guide, click here.

dougj | 18 May 2007 | 0 comments

Parallels software allows for the creation of Windows virtual machines on a Macintosh with in Intel processor. It is very good virtualization software. However, there is one caveat in regard to Altiris Inventory Solution for Windows.

Currently, aexsnplus.exe causes an "unhandled win32 exception" on Windows virtual machines in Parallels.

Research shows that Parallels uses tinyBIOS. According to the creator, "tinyBIOS™ was designed from the ground up for embedded PC applications such as network appliances. It is designed for easy adaptation and simple code. Features not needed or desired for embedded use have been left out." (Source:

Due to the limited nature of tinyBIOS, it does not provide enough data for aexsnplus to recognize as a bios dump. It is virtually empty except for very small snippets of identifying...

riva11 | 18 May 2007 | 5 comments

In addiction to my previous post Windows XP Common Stop Messages, I'd like to give more info related to managing the Blue Screen of Death (BSOD).

These errors show up at the worst possible times... usually after midnight. And there's always someone willing to call you in to solve this issue immediately.

A normal solution for is probably shutdown the server and restart, lose all your data and wait to see what happens. Maybe the problem will be resolved. But if you see it again, the same fantastic ( ... ) screen then you need to investigate the cause more thoroughly.

The first operation is identify the error message in the BSOD. This information is in the first part of the blue screen and contains an error code number, the addresses where the error occurred, and text where the type of error is reported.

Using this information, you can start the investigation.

Some resources are reported in my previous...

Joel Smith | 17 May 2007 | 2 comments

When running a Network Discovery, Intel vPro AMT systems are not discovered, or AMT Inventory is not collected.

Read on to get an explanation of the problem and a way to get around it.

The Explanation

This occurs on Network Discovery 6.0 SP2 through SP4 (version up to SP4 that have AMT capabilities).

When configuring Network Discovery to discover or capture AMT Inventory from Intel AMT systems, you can check the boxes for Small Business and or Enterprise Mode. When selecting Enterprise Mode, Network Discovery is assuming AMT has been configured with TLS certificates. Intel AMT allows you to provision a system in Enterprise mode without TLS enabled. Since we assume https in Enterprise Mode, if they are provisioned with standard http we will not be able to discover or collect inventory from these systems.

The Solution

If systems have been configured to work in Enterprise Mode without certificates, the 'Small Business Mode' option...

Admin | 17 May 2007 | 3 comments

Jerry asked, "We're using Altiris Helpdesk at our company and are wondering if there are any knowledgebases (with both questions *and* answers) available for import? We could probably cut down on helpdesk calls and desk-side visits if our users had a few more of the frequently-asked-questions at their fingertips. Thanks!"

You're in luck Jerry. Helpdesk Solution is now available with two optional knowledgebase content libraries powered by Knowledge Broker:

KBI TotalBase Solution supports new and older desktop and Internet applications, operating systems, hardware, and more.

KBI MicrosoftBase Solution supports "everything Microsoft," including all versions of Microsoft desktop applications, a broad range of operating systems, and solutions for Internet problems.

KnowledgeBroker, Inc. is a leading supplier of knowledge-based computer support solutions for help desk technicians and end-user self-...

Joel Smith | 15 May 2007 | 3 comments

Having issues with the AMTConfig service and don't mind reading debug logs, or you need to escalate an issue to Intel or Altiris? The following process can capture debug logging for the AMTConfig service.

Here's how to enable logging for the Intel SCS Service (AMTConfig) in conjunction with Out of Band Management Solution and Provisioning.

Debug logging of the SCS service and the SOAP API web service components is turned off by default, which means that the log files (scs_win_server.log, scs_server.log) will not be created.

Turn on Debug Log

Create the following registry key on the service's machine:

HKEY_LOCAL_MACHINE\SOFTWARE\Intel\AMTConfServer\Log\LogLevel – Optional values 'V' for verbose, 'W' for warnings and errors, 'E' for only errors.

If the above registry key is not created then the debug insertion is turned off.

Set the Log File Name

  • HKEY_LOCAL_MACHINE\SOFTWARE\Intel\AMTConfServer\LogFile – full path of...
Joel Smith | 15 May 2007 | 0 comments

Here are the step-by-steps to follow if you find yourself needing to move your NS Tasks and/or Packages from one server to another.

The following items should be exported from the console. Use the right-click context menu to choose the Export option. It is recommended to simplify the process by exporting folders containing the items rather than each individual item.

Note: There is an Import size limit to the XML files so be aware of how many items are in the folders you are exporting.
  1. Software Delivery Packages located at the Resources tab > Resources > Software Management > Software Delivery Packages > Windows.
  2. Software Delivery Tasks located at the Tasks tab > Software Management > Software Delivery > Windows > Software Delivery Tasks. (Note: You may want to export folders only under this folder as this folder contains the code for the Wizard and Status utility.)
  3. Software Delivery Sequential...
Terry Cutler | 14 May 2007 | 2 comments

Intel® AMT hostnames are most often set to match the Guest Operating System (OS) hostname. In some production environments, IT operations are using an underscore "_" in their guest OS naming convention. This is viewed as an illegal name by Intel® AMT and according to RFC952.

Please refer to RFC952 ( for industry standards on naming conventions. As quoted from that document:

"A 'name' (Net, Host, Gateway, or Domain name) is a text string up to 24 characters drawn from the alphabet (A-Z), digits (0-9), minus sign (-), and period (.). Note that periods are only allowed when they serve to delimit components of 'domain style names'… No blank or space characters are permitted as part of a name. No distinction is made between upper and lower case. The first character must be an alpha character. The...