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trb48 | 23 Mar 2007 | 9 comments

Windows XP comes with a number of cool features -- some of which many of us haven't had time to explore enough to fully understand. One such feature is System Restore. Here's some info about the System Restore feature and a suggestion as to when you might want to switch it off.

System Restore periodically takes a snapshot of your computer. You can use the snapshots to restore your computer to a previous state. Windows automatically and regularly makes snapshots to help save your neck when your computer unexpectedly dies. Some programs will actually create a snapshot before they install themselves -- just in case.

If, for example, you are using SVS to test applications, or your solution to fixing...

stebro | 21 Mar 2007 | 0 comments

Endpoint Security Solution 6.0 Service Pack 1 is now available for download and installation. Be aware that 6.0 agents will not be able to receive policy updates from a 6.0 SP 1 server due to changes in policy encryption. It is recommended that the deployment of server and agent updates are implemented together.

New Features

  • Advanced scripting - This feature will allow custom VB or Java scripts to be distributed with a policy and triggered on a variety of events.
  • Improved Agent Protection - Configurable agent tampering and password protected agent uninstall can be enabled from the policy.
  • Diagnostic utility - A tool for better troubleshooting of policy issues.
  • ESS Dialog Access when Altiris Icon is Hidden - The Endpoint Security Solution dialog is available from the start menu for situations when the Altiris Agent system tray icon is hidden.


  • Large Files - The copying and reporting of large files to...
Annette Klomparens | 20 Mar 2007 | 1 comment

The User Interface script (Located in the MSI script of the Windows Installer Editor) is skipped when you remove an installation by selecting the Remove button in Add/Remove Programs. However, executing the .MSI directly to uninstall the installation does run through a User Interface during uninstall.

If you are seeing different behavior when you run the uninstall through Add/remove Programs than when you execute the .MSI directly, you should check the User Interface script for custom actions that have not been conditionalized.

Screenbert | 16 Mar 2007 | 0 comments

The network discovery process is a great feature in Altiris, but you can only input ranges to include or exclude one at a time. The console does not have an option to allow you to enter a list of ranges.

To get around this, right-click on the Network Discovery Policy and choose export. Save the XML file to your hard drive and open it with a text editor or an XML editor. Find the include IP or exclude IP range and just add additional ranges.

<include ip="" endMask="" type="range" /> 
<exclude ip="" endMask="" type="range" />

Just be sure to keep the same formatting and also to keep the includes and excludes in their appropriate sections.

After you add all your new inclusions or exclusions right-click on the folder that has your Network Discovery Policies and choose Import. Select the XML file you saved and edited and you now have all your entries.

This is a great time-saver when entering multiple entries...

erikw | 16 Mar 2007 | 4 comments

The date and the location for the SVS user meeting in the Netherlands is set.

The 26 of September in Utrecht.

SvS4U has managed to get some good international speakers to tell everything about SVS, and how to deploy and manage it.


The speakers that will be present and are known at this moment are:

  • Thomas Jenssen from Capasystems Denmark will talk about their new system.
  • Andre the Meijer from Altiris will talk about SVS in general.
  • Arie Joossen from Scense will talk about Scense.
  • Erik Westhovens Will talk about SvS4SBC (Citrix)
  • Edwin Charite from Deltaisis will talk about SVS and why you should choose it.


At the meeting there will also be an Expo where several companies will show their products and...

diluzio | 15 Mar 2007 | 0 comments

Okay, maybe there are times when you don't want users to vote on your knowledge base articles. If you're a member of that club, diluzio has figured out how to tweak the code and eliminate the votes.

As with any changes, make sure you have a good backup first.

Most importantly, make a copy of the ArticleView.ascx, in \Program Files\Altiris\Helpdesk\AeXHD\templates.

Then all you have to do is comment out one line in the ArticleView.ascx template. Comment out the line which starts:


dmorrison | 08 Mar 2007 | 0 comments

In large environments, the notification policy for "Managed computers with zero or more than one Agent Settings Policy applied" can run for a very long time due to the structure of the query populating the e-mail for the policy. The query can time-out and ties up valuable resources. Here's a fix.

Note: this policy should only be enabled on client facing Notification Servers, never on a Notification Server to which inventory has been forwarded.

A more efficient query is at the end of this tech tip. It ran in 6 seconds versus 9+ minutes for the standard Altiris query. Databases with larger numbers of clients, collections and policies will benefit most from the more efficient query.

Here are the steps required to take advantage of the query:

  1. Disable the Altiris policy "Managed computers with zero or more...
Ives Ledegen | 08 Mar 2007 | 0 comments

I've noticed when using the Altiris Report Builder and adding user accounts to a report I sometimes end up with incorrect information. The reason is the Report Builder allows you to make a link between tables where information is not unique. This introduces some randomness into the relationship between the two tables and can result in unexpected results.

For Example:

Check out the results I get when I run this query and view the results using a query analyzer:

SELECT PU.*, PC.[Name]
FROM Inv_AeX_AC_Primary_User PU
INNER JOIN vComputer PC ON PC.[Guid]=PU.[_ResourceGUID]
WHERE PC.[Name]= 'pc_names_goes_here'


Jeanne | 08 Mar 2007 | 1 comment

Let me start this by saying I know how helpful Active Directory (AD) can be. Unfortunately, our network admin has yet to learn this valuable life lesson ;)

We started out with Deployment Solution installed with AClient. We then upgraded to CMS Level 1 and installed a Notification Server since we do not have AD and our network is segmented with VLANs.

The challenge was to get the Altiris Agent deployed to each of the systems without the help of AD. To complicate matters, our systems are locked down with DeepFreeze since we are a college.

One of my staff members wrote a little script to get the systems unfroze and another script to refreeze them. We then created a Rapid Install Package (RIP) and installed the agent in the RIP. This allowed us to get the Agent on all of our lab systems and start using the NS console.

EWANG | 07 Mar 2007 | 2 comments

One of the best ways to learn how to create a customized report is to get familiar with the Altiris Database. The steps in this tip were written to get you started on the road to custom report creation.

Let's try to build a report from the simple report template. We'll use "Computer Asset" as an example.

Figure 1. Report Builder.

Click to view.

Select "Computer" for the Data Type.

Click on the "Fields" link and select the fields you wish to display. (for this scenario I decided to use Domain, Name, and perhaps IP address).

Figure 2. Field Selection...