Q:
Juice user Falabsi asked, "How do we get charged for the server and the client license, if we have the Altiris Management Suite".

A:
Hello Falabsi. SVS is included in both Client Management Suite Level 2 and in Total Management Suite. If you purchased either after October 1, 2005, SVS license keys should be available to you through the Altiris License Management Portal (www.altiris.com/lmp). The SVS product code is available for download in the Altiris Solution Center, or at www.altiris.com/Download.aspx (for non-Notification Server customers).

If you do not own CMS2 or TMS, or if you purchased prior to Oct 1, 2005, upgrade pricing is available. Price depends on your discount level, who you are buying from, etc. So please get with your Altiris partner or direct sales...

Q:
Dennis wrote, "Using Barcode Solution 6.6 SP1, I would like to be able to scan a computer and then link it to the monitor attached to that computer. Essentially, I want to create an asset-to-asset resource association via the Barcode Solution. What I envision is a technician out on the floor and scanning several different asset types (computers, monitor, phone, etc.) and then when the data is uploaded into the Notification Server, I will have an association created between the assets. Is that possible, or is this an enhancement request?"

A:
Thank you for writing, Dennis. In the current 6.6 product the ability to associate one to many associations is not available. The asset-to-asset you need is a one to many association. However, this is currently on the roadmap for the next major release for both "out of the box" and custom association types.

Q:
A monitor was set up by specifying the File Name and Internal Name which prevents the user from running the application. If the user renames the file, the denial no longer works. Is there a solution?

A:
When monitoring an application, the attributes of the file must match all values specified in the monitor. If a value is specified in the monitor, and the application does not match that value, then the application will not be denied.

To resolve this issue, instead of specifying the File Name and Internal Name, only specify the Internal Name. Then if the user modifies the file name, it will still be denied.

The Altiris Helpdesk Solution provides a robust library of data macros to simplify the coding and implementation of business rules. The PREVIOUSITEM macro is a great tool to query the previous value of a field prior to updating the database. The PREVIOUSITEM macro combined with Validation Rules are a powerful combination of easy to use features that enforce workflow and business logic in the Helpdesk Solution.

The following example uses the PREVIOUSITEM macro to prevent the editing of an incident that has already been closed. This is useful in environments that have SLA agreements triggered by the closing of an incident and also prevents multiple notifications and reporting of closed incidents.

The rule can easily be imported into Helpdesk Solution and modified to meet your business requirements. Follow the steps below to import and test this rule in your environment.

Step 1: Create the import file

1. Copy and paste the following text into...