Should we customize our solutions to better fit our needs?
I've worked both sides of this coin in all three of the common positions related to product use: support, consulting, administration. Having JUST come off the support end, I have a unique perspective many customers don't see. For instance, I was the LAST line of defence for a customer, worked directly with Develpment and had their view-points, and worked with Sales, Marketing, Product Management, and Management to see their perspectives.
On the flip side, I've been an admin and a consultant, and I understand the very real need to make things fit YOUR environment. I'm back to consulting now with a partner: XCEND, so does my story change from when I was in support only a month ago?
Why not? because after years of practice, I found a practical approach that most if not all can live with. It works, and I'd like to share it with you.