Video Screencast Help
Endpoint Management Community Blog
Showing posts in English
SK | 02 Apr 2014 | 0 comments

Hello all,

Recently I forgot the domain admin password for my lab, and was looking at a possible rebuild of the Domain Controller as a worst-case-scenario.

Luckily, I found the folloiwng blog today which had me up-and-running again within minutes:- 

http://blogs.technet.com/b/meacoex/archive/2011/08...

 

You basically do the following:

1.  Boot to installation media.

2.  Go to the repair option and choose the command window function.

3.  Change to the DC's system32 directory and perform following two actions:

4.  copy Utilman.exe Utilman.exe.bak

5.  move Cmd.exe...

Igor Perevozchikov | 28 Mar 2014 | 1 comment

I.E.11 isn't officially supported in ITMS 7.5 release, therefore there could appear issue due incompatibility, while managing SMP 7.5 Console.
Many people have Windows 8/8.1 OS and there is I.E. 11 which (as far as I know) cannot be downgraded to lower version of I.E.

Temporary solution while next release of ITMS 7.5 where I.E. 11 will be supported:
1. Install "Chrome" browser on your WIndows 8/8.1 OS http://www.google.com/chrome/‎
2. Install "I.E. tab" for Chrome http://www.ietab.net/
3. Open "Chrome" browser ⇒ click on "I.E. tab"⇒ specify URL of your SMP Server

ChromeIEtab.jpg

SK | 27 Mar 2014 | 3 comments

I have just checked my 7.5 HF4 system and have found that all six "Site Management > Settings > Monitor Service > Advanced > Windows Remote Monitoring Server <architecture> <action>" policies are enabled!

This obviously does not make sense, as the Uninstall policies should only be used either when the Install & Upgrade policies are disabled, or have had their targets changed so that they do not cover the servers that you want to target the uninstall process against.
 

Thomas Baird | 25 Mar 2014 | 3 comments

After leaving support a couple of weeks ago to join a consulting firm called XCEND (shameless plug: www.xcendgroup.com), I've been pondering things I left behind and thought it might be useful to others to get a "glimpse" of how things work inside Support.  However, I think it'd better to simply tell you how to make things work better for you when you need to work with Symantec. (Note to self - that includes me now!)  I think looking at your experience with Symantec Support in 4 areas will be sufficient:

  • Preparing for your support experience
  • Your Relationship with your Support Rep
  • Remaining in control of your issues
  • Proceed with Caution

In all of the above, I will be using in a very biased way my own personal experiences from the inside looking out.  Everyone reading this knows what it looks like from the outside looking in, so this is intentionally a...

SK | 20 Mar 2014 | 1 comment

Hello all,

I have attached three English EULA's pertaining to Altiris Product's as it appears that the EULA's are not easily found.

 

The EULA associated with the SIM install itself.

The EULA for ITMS 7.5

The EULA for the 9 hotfixes that are available after installing ITMS 7.5

 

I hope that this blog is continuously updated by the community adding either new English EULA's or the existing EULA's in non-English languages.

SK | 20 Mar 2014 | 0 comments

Hello all,

Today I ran into the above mentioned problem whilst trying to perform a clean install of ITMS 7.5, so I thought I would share what worked and what didn't.

Windows 2008 SP1 R2 with SQL 2012 SP1.

SQL was initially configured for Windows Authentication.  When SIM failed, I manually created the database to no avail.

I then changed to mixed authentication and changed the SA account (as I obviously didn't know what the original one was) via the UI.  Unfortuantely, the SA account had the same problem.

 

What worked was running the following query:

USE master
GO
ALTER LOGIN [sa] WITH PASSWORD=N'NewSAPassword', CHECK_POLICY = OFF
GO
ALTER LOGIN [sa] ENABLE
GO

 

This allowed SIM to create the database and begin the installation phase.  Once ITMS 7.5 was installed, and the 9 hotfixes (required a rebot beforehand), I opened the Database Settings page and...

Ludovic Ferre | 14 Mar 2014 | 0 comments

With my customer we have moved from a central Software Update Policy model, using ZeroDayPatch, to avoid replication issues (we had some malfunctioning policies upon replication that caused a less than optimal compliance level).

It works very well, but we have some issues with some bulletins for which creating a policy was proving very difficult. The symptom is that when you create a new policy for the impacted bulletins, loading the policy will cause a general error (when you get the database error message). And on the "Home > Patch Management > Bulletin and Updates" grid view the bulletin will not show any policy associated even after a refresh.

To cut a long story short the problem lies in replication, as you could have guessed form the environment. The issue here is that revised updates are handled on the parent server and replicated down the hierarchy, however the update that was revised (the previous version), which is deleted on the parent, is not deleted...

artrathke | 11 Mar 2014 | 1 comment

This position is a 6 month contract-to-hire with a company in Detroit.

Altiris Administrator

Altiris Administrator/Developer responsible for the administration and maintenance of the Altiris/Symantec server environment including installations, configurations, and customizations and reporting and the Development and support of Applications and Altiris Workflows.     

 

Job Description

·       Provide day to day management and support for the Altiris Service Desk, SMP and Workflow applications.

·       Respond quickly and effectively to reported Incidents and Troubleshoots problems and provides technical support and solutions. Create automated and  Ad-hoc report as necessary

·       Write, Test, deploy and support custom code...

africo | 06 Mar 2014 | 3 comments

Hello all - In an effort to further my own experience and knowledge of the product, as well as share my 6+ years of Workflow development experience with others, I've created a collaboration space dedicated to Workflow and ServiceDesk. 

I find on nearly a daily basis that I would love to have a peer to bounce an idea off, ask a quick question, or solicit advice.  My hope is that this will get a collaboration space started so that I (and others) can achieve just that.  

Whether you're an administrator, consultant, or enthusiast, and you're interested in:

  • Giving/getting help with Workflow/ServiceDesk
  • Peer Collaboration
  • Brainstorming
  • Getting started
  • Networking

Send me a private message here on Connect and I'll get you set up in the space (or if you have any questions).  I've created a space on Slack for this purpose.  I will likely be around every Monday-Friday.

Look forward to...

SK | 06 Mar 2014 | 2 comments

The following query will list the contents of all item folders found within the console:

SELECT vi1.Name As Folder,vi2.Name AS Item
FROM vItem vi1
JOIN vItemFolder vif ON vif.ParentFolderGuid = vi1.[Guid]
JOIN vItem vi2 ON vi2.[Guid] = vif.ItemGuid
ORDER BY Folder,Item ASC
--WHERE vif.ParentFolderGuid = 'folderguid'
--WHERE vi1.Name = 'foldername'

If you wish to use one of the WHERE clauses, then make sure you remark (--) the ORDER BY line.