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Endpoint Management Community Blog
Showing posts in English
Thomas Baird | 17 Apr 2014 | 0 comments

Should we customize our solutions to better fit our needs?

I've worked both sides of this coin in all three of the common positions related to product use: support, consulting, administration.  Having JUST come off the support end, I have a unique perspective many customers don't see.  For instance, I was the LAST line of defence for a customer, worked directly with Develpment and had their view-points, and worked with Sales, Marketing, Product Management, and Management to see their perspectives.

On the flip side, I've been an admin and a consultant, and I understand the very real need to make things fit YOUR environment.  I'm back to consulting now with a partner: XCEND, so does my story change from when I was in support only a month ago?

No.

Why not?  because after years of practice, I found a practical approach that most if not all can live with.  It works, and I'd like to share it with you.

 

Why you...

ryanschoenherr | 11 Apr 2014 | 0 comments

Having trouble getting what you want out of your ITSM reporting tools?  MetriX Dashboards offer IT management consoles real-time visibility into a number of pre-defined Key Performance Indicators, including inventory, event status, patch management, energy savings, compliance and security management.  

 

Check out: www.metrixdashboards.com/solutions for more examples of MetriX Dashboards and how it can address all of your reporting challenges. 

If you would like to recieve additional information about MetriX, you can email me at: ryan.schoenherr@xcendgroup.com

 

                                      ...

AndyN | 08 Apr 2014 | 4 comments

Attention Endpoint Management customers attending Vision!

Please join us for lunch on Tuesday, May 6 and Wednesday, May 7 during Vision Las Vegas 2014.

We are inviting all Endpoint Management customers to gather together to enjoy good food, valuable conversations, and cool prizes. 

Each lunch table will have a designated topic to focus the discussion and Symantec experts available to answer questions. The luncheon each day will be held during the normal lunch time scheduled at Vision but in our own conference room. To attend, simply sign-up like you would for any other Vision session or lab using the session scheduler.

Sign-up for Luncheon on Tuesday, May 6

...

WDRAIN1 | 03 Apr 2014 | 0 comments

select distinct vi.name as [Data Class]

          ,dc.DataTableName as [SQL table]

          ,dc.MultiRow

           ,p.Name as Solution

           , p.Description

from ResourceUpdateSummary rs

-- dataclasses name

join vItem vi on vi.Guid = rs.InventoryClassGuid

-- solution table

join vProduct p on p.Guid = vi.ProductGuid

-- sql tables

join DataClass dc on dc.Guid = rs.InventoryClassGuid

order by p.Name, vi.Name

 

CMDB dataclassess.jpg

 

 

 

 

 

 

SK | 02 Apr 2014 | 0 comments

Hello all,

Recently I forgot the domain admin password for my lab, and was looking at a possible rebuild of the Domain Controller as a worst-case-scenario.

Luckily, I found the folloiwng blog today which had me up-and-running again within minutes:- 

http://blogs.technet.com/b/meacoex/archive/2011/08...

 

You basically do the following:

1.  Boot to installation media.

2.  Go to the repair option and choose the command window function.

3.  Change to the DC's system32 directory and perform following two actions:

4.  copy Utilman.exe Utilman.exe.bak

5.  move Cmd.exe...

Igor Perevozchikov | 28 Mar 2014 | 1 comment

I.E.11 isn't officially supported in ITMS 7.5 release, therefore there could appear issue due incompatibility, while managing SMP 7.5 Console.
Many people have Windows 8/8.1 OS and there is I.E. 11 which (as far as I know) cannot be downgraded to lower version of I.E.

Temporary solution while next release of ITMS 7.5 where I.E. 11 will be supported:
1. Install "Chrome" browser on your WIndows 8/8.1 OS http://www.google.com/chrome/‎
2. Install "I.E. tab" for Chrome http://www.ietab.net/
3. Open "Chrome" browser ⇒ click on "I.E. tab"⇒ specify URL of your SMP Server

ChromeIEtab.jpg

SK | 27 Mar 2014 | 3 comments

I have just checked my 7.5 HF4 system and have found that all six "Site Management > Settings > Monitor Service > Advanced > Windows Remote Monitoring Server <architecture> <action>" policies are enabled!

This obviously does not make sense, as the Uninstall policies should only be used either when the Install & Upgrade policies are disabled, or have had their targets changed so that they do not cover the servers that you want to target the uninstall process against.
 

Thomas Baird | 25 Mar 2014 | 3 comments

After leaving support a couple of weeks ago to join a consulting firm called XCEND (shameless plug: www.xcendgroup.com), I've been pondering things I left behind and thought it might be useful to others to get a "glimpse" of how things work inside Support.  However, I think it'd better to simply tell you how to make things work better for you when you need to work with Symantec. (Note to self - that includes me now!)  I think looking at your experience with Symantec Support in 4 areas will be sufficient:

  • Preparing for your support experience
  • Your Relationship with your Support Rep
  • Remaining in control of your issues
  • Proceed with Caution

In all of the above, I will be using in a very biased way my own personal experiences from the inside looking out.  Everyone reading this knows what it looks like from the outside looking in, so this is intentionally a...

SK | 20 Mar 2014 | 1 comment

Hello all,

I have attached three English EULA's pertaining to Altiris Product's as it appears that the EULA's are not easily found.

 

The EULA associated with the SIM install itself.

The EULA for ITMS 7.5

The EULA for the 9 hotfixes that are available after installing ITMS 7.5

 

I hope that this blog is continuously updated by the community adding either new English EULA's or the existing EULA's in non-English languages.

SK | 20 Mar 2014 | 0 comments

Hello all,

Today I ran into the above mentioned problem whilst trying to perform a clean install of ITMS 7.5, so I thought I would share what worked and what didn't.

Windows 2008 SP1 R2 with SQL 2012 SP1.

SQL was initially configured for Windows Authentication.  When SIM failed, I manually created the database to no avail.

I then changed to mixed authentication and changed the SA account (as I obviously didn't know what the original one was) via the UI.  Unfortuantely, the SA account had the same problem.

 

What worked was running the following query:

USE master
GO
ALTER LOGIN [sa] WITH PASSWORD=N'NewSAPassword', CHECK_POLICY = OFF
GO
ALTER LOGIN [sa] ENABLE
GO

 

This allowed SIM to create the database and begin the installation phase.  Once ITMS 7.5 was installed, and the 9 hotfixes (required a rebot beforehand), I opened the Database Settings page and...