Video Screencast Help
Symantec Appoints Michael A. Brown CEO. Learn more.
Endpoint Management Community Blog
Showing posts in English
africo | 06 Mar 2014 | 3 comments

Edit: I've moved this to a google group so it's less intrusive.  The link has been added below.

Hello all - In an effort to further my own experience and knowledge of the product, as well as share my 6+ years of Workflow development experience with others, I've created a collaboration space dedicated to Workflow and ServiceDesk. 

I find on nearly a daily basis that I would love to have a peer to bounce an idea off, ask a quick question, or solicit advice.  My hope is that this will get a collaboration space started so that I (and others) can achieve just that.  

Whether you're an administrator, consultant, or enthusiast, and you're interested in:

  • Giving/getting help with Workflow/ServiceDesk
  • Peer Collaboration
  • Brainstorming
  • Getting started
  • Networking

Follow this link to join the google group.

...

SK | 06 Mar 2014 | 2 comments

The following query will list the contents of all item folders found within the console:

SELECT vi1.Name As Folder,vi2.Name AS Item
FROM vItem vi1
JOIN vItemFolder vif ON vif.ParentFolderGuid = vi1.[Guid]
JOIN vItem vi2 ON vi2.[Guid] = vif.ItemGuid
ORDER BY Folder,Item ASC
--WHERE vif.ParentFolderGuid = 'folderguid'
--WHERE vi1.Name = 'foldername'

If you wish to use one of the WHERE clauses, then make sure you remark (--) the ORDER BY line.

SK | 04 Mar 2014 | 1 comment

Release Notes and the actual RU can be obtained from HOWTO81832.

LS05 | 04 Mar 2014 | 0 comments

the release of ITMS 7.1 SP2 MP1 Rollup v9.

It includes SMP, Task Server,  Inventory, Software Management Framework, and Patch Management Solution fixes and teh previous rollups.

For the Release Notes on this Rollup, please refer to HOWTO81832

Article : http://symantec.com/docs/howto81832

MS_ITMS | 26 Feb 2014 | 0 comments

Performance degradation can happen due to multiple reasons. The main bottlenecks that would affect performance are:

  1. Memory
  2. Disk IO
  3. CPU
  4. Blocking
  5. System resource contention
  6. Application design problems
  7. Queries or stored procedures that have long execution times

Please check the Article below which has articles from Symwise, Connect, Few Querys, 3rd Party Tools and Articles

Articles from SymWise

Creating a maintenance plan in SQL Server 2005 or 2008 to optimize database performance
http://www.symantec.com/docs/HOWTO8589

SQL Tuning and Performance
http://www.symantec.com/docs/HOWTO5289

Notification Server performance issues due to SQL index...

Ludovic Ferre | 24 Feb 2014 | 0 comments

As February is drawing to a close I thought I'd review the progress made this month on a few projects and report on some checks to be done.

First, let's look back at what I set to do in February [1]. I am almost there :D:

  • A wrap-up for aila2-version 1 containing a couple of installation files and the toolkit in a single zip --> _DONE_
  • A gauge control for Patch Compliance Trending to provide global compliance status at a glance --> _DONE_
  • A toolkit to link multiple Patch Trending sites to provide a global view for large environments <-- _NOT_DONE_
  • A Managed Delivery execution reporting toolkit, to display software execution over time --> _DONE_

I am also still working on the aila2 new features [2], with http return code stats done, hit count per IP Address done (not in the original plan, but needed...

LS05 | 19 Feb 2014 | 0 comments

Here is the link to ITMS 7.5 HF4 Release Notes:
http://www.symantec.com/docs/DOC7126

General Availability of ITMS 7.5 HF4 via SIM. 

SK | 19 Feb 2014 | 1 comment

"Symantec™ IT Management Suite 7.5 HF4 powered by Altiris™ technology Release Notes" (http://www.symantec.com/docs/DOC7126)

Ludovic Ferre | 18 Feb 2014 | 0 comments

Today I was working with a customer on the quality of their inventory data in the CMDB. They have some questions about the data refresh, related to the (still on-going?) datahash problem [1].

 I'm honestly thinking that we should take some serious resolution to resolve the datahash problem outside of the product.

Now this is not what was interesting today. Rather I was saying to the customer that it would be great to have a dashboard where we could review the data quality quickly. After voicing this I went directly into SQL and crafted the query you can find below.

The result-set contains the following columns:

  • Data Class Guid
  • Data Class Name
  • Computer Count
  • Modified in the last 4 weeks
  • Not modified in the last 4 week
  • % up-to-date

The query tries to provide a clean result set (not returning internal data that doesn't relate to computer inventory). To achieve this result we only return...

Ludovic Ferre | 17 Feb 2014 | 0 comments

I have released aila2 at version 1 [1] a few weeks ago and have a fair few users already.

And some features requests coming in. So I have decided to publish the source code here, in case poeple want to extend the tool to match their own need, or just want to peer at the various project and programs.

Now, here are some fetaures that should be coming on version-2, but feel free to add on to the list, you never know - they may make it in ;-):

  • aila2 to account for http error codes (2xx, 3xx, 4xx, 5xx)
  • aila2 to report on specific Task Server interfaces
  • aila2-filter to add inclusion / exclusion based on return code type (2xx, 3xx...)
  • aila2-filter to add inclusion / exclusion based on the Web console traffic

[1] aila2: Version 1 Full Package with Installation and Execution Scripts