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Endpoint Management Community Blog

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mgreer | 24 Jan 2013 | 2 comments

This webinar discusses the new features and capabilities for configuration now available with ServiceDesk 7.5 for quick, effective remediation of end-user incidents, system problems and change management.

Topics / Agenda:

Incident Classification
Service Queues and Routing Rules
SLA Management
Automated Notifications
Rulesets
Best Practices

Webcast duration 47 minutes

Access the prerecorded webcast here: http://bit.ly/11UyRAY

BRING | 18 Jan 2013 | 1 comment

Recently, a Servicedesk 7.1 Sp1 user encountered a very perplexing problem.  When resolving incidents, the amount of time required for the process viewer to refresh and show that the incident is resolved or closed is normally a short time (2-3 mins).  However, this users system was not showing the incident resolution until anywhere from 14 - 40 minutes after the Close Incident task was completed.

Thru SQL profiler trace, and Info level log review, it was discovered that this issue surrounded incident escalations.  Further analysis showed that in the SD.IncidentManagement project, in the Initial Diagnosis Model, under the Event Configuration tab of  the Initial Diagnosis dialog workflow component, in the Escalation Configuration section,  there was an escalation named “Scheduled”.  It has a decision model with 40 elements in it, and was running every 10 minutes.  It was designed to be sent out for a scheduled re-opening of...

mmurphy7 | 18 Jan 2013 | 0 comments

 

Internet browsers are perhaps one of the most exploited applications because of all they are capable are doing with the internet. For 2012, Mozilla’s Thunderbird, SeaMonkey, and Firefox had the following security advisory bulletins:

  2012
Bulletins 106
Vulnerabilities 152
Bulletins with Privilege Exploitations 53
Vulnerabilities with Privilege Exploitations 93
% of Bulletins with...
mmurphy7 | 18 Jan 2013 | 0 comments

With the new year upon us, it’s time for Arellia’s 2012 analysis of Adobe Security Bulletins and those with privilege exploits. As a refresher from the Introduction on Privilege Exploitation, privilege exploitation is where the malicious software takes advantage of the rights of the logged in user to change the configuration of the local computer.  Breakdown of Adobe Bulletins:

...
Bulletins 28
Vulnerabilities 125
Bulletins with Privilege Exploitations 20
ohzone | 18 Jan 2013 | 0 comments

Over the last 10 years, Hillsborough County Public Schools (HCPS) in Southwestern Florida saw an influx in the use of technology in schools. With over 267 school sites and more than 85,000 endpoints, it became imperative to select a solution that simplified and centralized management of its IT environment. To resolve this issue, HCPS selected a variety of solutions from Symantec. As a result all 85,000 endpoints are secure and can be remotely managed for convenience to faculty and staff. Risk posture was improved, but most of all management was simplified with automatic updates that deploy quickly and efficiently. To learn more about how Symantec solutions help simplify endpoint management and protection at HCPS, check out this link http://bit.ly/V676DD

Swallen | 16 Jan 2013 | 5 comments

http://blogs.wsj.com/deals/2013/01/15/symantec-put...

 

Security software company Symantec Corp. SYMC -0.19% has put Altiris Inc., a business it acquired for about $800 million in 2007, up for sale and is drawing interest from private-equity firms, people familiar with the process said.

Altiris, which provides IT management software that helps companies manage so-called “end point” connections such as laptops and mobile devices, is expected to fetch less than the amount it sold...

Tim.Jing | 14 Jan 2013 | 5 comments

Items completed:

3 SMP servers, 1 parent, 2 child with hierchy completed.

SQL maintenence plan created per Symantec recommendations.

AD import completed.

Subnets manually created(We are using the 8 scheme which would have been tough to import)

Tested PCAnywhere functions, decent product, not very good at screen aspect ratios for such a mature product. Very bare bones?

Only issues are: 1 server had to be respun in VM and rebuilt becuase of various strange errors with SMP agent. Also some Java oddities when importing OS files, which thankfully can be bypassed by simply pressing cancell to the credential challenge(This was on XP and 7 desktops with the Symantec's proposed GP configuration in palce. But that error still persisted, attached is the photo of the error, on an XP machine you can press cancell and continue with the file upload).

The design of the product still irks me a bit for the options on Site Servers. Even with fiber...

Michael Grueber | 11 Jan 2013 | 0 comments

A common issue that administrators face when managing the software update process involves situations in which:

  • An application was originally installed with customized settings;
  • The vendor releases an update to the application in the form of an installation that installs a completely new version of the application rather than just incrementally updating just those files that are affected by a security vulnerability or bug

In such cases, the update packages created by application vendors often are not sophisticated enough to preserve the customizations that were made when the application was originally installed.

For example, an adminstrator may roll out Adobe Reader 9.4.0 using the .MSI provided by the vendor together with an .MST transform file that customizes the application's settings (e.g. turning off the auto-update feature).  If the administrator later uses the Patch Management...

Tim.Jing | 09 Jan 2013 | 2 comments

A few days in to the migration, have some questions came up. So lets go through it.

Our infrustructure is more like 1 huge building than 80 separate sites. The availability of having fiber connected to all the sattalite campuses means we can centrally manage as if they were in the same building. The problem is SMP isnt really designed for that kind of infrustructure. And the few issues we encountered are:

1. The technicians cannot manage the infrustructure in real time from 1 console. The amount of our clients meant we had to use hierchy, which means teh Parent server sees things later(Synch schedule). While all synched machines will be on the Parent server, any new clients will take 24 hours for the Parent console to see. Which means no OOB deployment from the parent Console.

2. Replication of packages maybe required as Task Servers, which means we would have to replicate our packages atleast 5 times(5 Task Servers). We dont need that as our San can handle the...

Rae Landua | 08 Jan 2013 | 0 comments

 

Altrinsic Solutions and NetX are offering a free webinar next week on "The Top Five Tricks to Optimize Your Altiris/SMP Environment." You can learn little-known deployment and configuration methods to fully leverage your Altiris investment.  It's filling up quickly so register now to reserve your spot!

 

 

http://www.netxinc.com/emails/tips_and_tricks_webinar/tipsandtricks.html