Video Screencast Help

Endpoint Management Community Blog

Showing posts in English
Ludovic Ferre | 30 Aug 2013 | 0 comments

Working with a large customer on Patch Management for the last couple of month, and using extensively the Patch Trending SiteBuilder [1] and ZeroDayPatch [2] I had a chance to make some improvments on both tools (and to PatchAutomation [3] as well, given it shares code and features with ZeroDayPatch). Here's the run down from each tool release notes / documentation updates:

Patch Trending SiteBuilder:

Release 10

Added two troubleshooting pages to list the top 10 bulletins with most changes up (net increase in installed updates)  and down (net increase in vulnerable count). Also took some times to re-order the html pages generated. In this manner the browser will display the html content before it tries to build up the graphs in javascript. Finally I added page title to all generated html pages for additional clarity on the site.


Document version 8:

  • Attached version 8
  • Updated the...
petr_sanda | 28 Aug 2013 | 0 comments

Hi everyone,

I've recently fixed a simple problem and I would like to share it with you.

We have one huge package on the notification server which recently started to time out before update distribution points finished.

The solution is simple!

You need to increase the http timeout, which is by default set to 10 minutes.

Locate C:\Program Files\Altiris\Notification Server\Web\web.config and find a line which contains "httpRuntime executionTimeout". Change the value from 600 (in seconds) to something larger like 900.

Restart the Symantec and IIS services or just simply reboot and voila :)

This worked for me.

Ludovic Ferre | 24 Aug 2013 | 1 comment

In case you do follow me on Connect you will have notice that I came out from hibernation in the past couple of week (no, I am not living in the Southern hemispherer - so yes, I came out of the cave very late ;).

The publications I made all relate to Trending Patch Management compliance. In case you have missed the work, here are all the references you need, in order of appearance on this site:

Today I am proud to...

BRING | 22 Aug 2013 | 0 comments

A new issue was discovered, such that, when using a Windows 7 client computer, using running IE9, when attempting to access an HTTPS-configured ServiceDesk 7.5 MP1 server, the client computer won't perform Active Directory passthrough authentication.  Using Google Chrome version 28 on the same Windows 7 client system works correctly, and IE9 on XP client system works.

 On the Windows 7 client system, when accessing the URL - https://<servername>/processmanager/windowsauthent..., while using IE9,  and then call https://<servername>/processmanager/, the passthrough authentication then works as expected.  Also, if IIS is configured  to not...

BRING | 22 Aug 2013 | 0 comments

Servicedesk 7.2 Sp2 and 7.5 have a handy built in tool that allows for the bulk closure of incident tickets.  It was discovered, however, that this tools ability to remove incidents from the selection set is not properly functioning. 

To reproduce the problem:

1. Go to Submit Request > Administrative Service > Resolve/Close Multiple  Incidents

2. Search & Add Tickets

3.  From the Selected Tickets section > Click Remove option

The actual result  is that the incident ticket is not removed    The expected result is that the incident ticket should be removed from the selection set.

There are no specfic errors displayed as a result of this problem


Further research showed that there was missing data in the save sets of the closure process.  This has been fixed and will be available in the upcoming 7.6 release of Servicedesk.  You can also workaround the problem by...

BRING | 21 Aug 2013 | 0 comments

In Servicedesk 7.5 Mp1 - all builds, on initial incident creation, the priority of the task shown in the process view page does not match the priority of the inicident.  This can also be seen by a review of the My Tasks List report.  All tasks show with a "Normal" priority.


This occurs because the priorities are hard-coded for the default list of priorities.  While users can change the priority in Process View, those priorities are not available during initial incident creation.  Also, the ability to use the custom priorities that can be stored in the Application Properties are not available to the initial incident creation process.


This is a feature request and will be included in a later release of Servicedesk.

BRING | 21 Aug 2013 | 0 comments

When creating a set of new components based off the Web Service Caller Generator (as shown below),


Errors can occur if, on the last page of the generator (as shown below), component properties are named with words like “new”, “finally”, “byte”, “interface” etc.





Many words are reserved  or protected, and may NOT be used in component names and properties.

The list of reserved words that we check for are:




ohzone - CherylPeterson | 15 Aug 2013 | 0 comments

Never attended a Symantec Vision conference?  We want to know why.  For the first 20 people (10 in the US and 10 in Europe) who sign up and participate in a 30-minute interview before August 22nd, we’ll award you 200 Connect points AND send you a custom Vision Hoodie.  To set-up a time, please click here or email your contact information to

Marcello D'Angelone | 12 Aug 2013 | 0 comments
According to ssd-vs-hdd-report, Windows does not allow a reliable way to collect information about a SSD disks.
However we can identify the SSDs from the Inv_HW_Logical_Device data class.
You can copy the following query to create your own report:
v.[Name] AS [Computer Name],
cs.[Model] AS [Computer Model],
ld.[Device ID] as Drive,
CAST((ISNULL(ld.[Size (Bytes)], 0)/(1024 * 1024 * 1024)) AS DECIMAL (10, 2)) AS 'Total Disk Space (GB)',
CAST((ISNULL(ld.[Free Space (Bytes)], 0)/(1024 * 1024 * 1024)) AS DECIMAL (10, 2)) AS 'Free Disk Space (GB)'

FROM vComputer v
INNER JOIN Inv_HW_Logical_Device hwl
ON v.Guid = hwl._ResourceGuid
INNER JOIN vHWComputerSystem...

mmurphy7 | 09 Aug 2013 | 0 comments

In the past 6 months Apple has released 2 Security Updates for their Windows versions of Quicktime and iTunes addressing 52 vulnerabilities. Both of the Apple Security Bulletins released had vulnerabilities that could be used to exploit the rights of the logged on user. Here’s a breakdown of the updates released:

Bulletins 2
Vulnerabilities 52
% of Vulnerabilities with privilege exploits 48%

Apple, unlike Microsoft and other software vendors Arellia has looked at, does not classify their Security Updates. Instead they lump many vulnerabilities into a single security update. Here’s a breakdown of the two security updates and the vulnerabilities with Privilege Exploits:

Security Update Vulnerabilities with Privilege Exploits Total Vulnerabilities