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elena_schmidt | 18 Nov 2013 | 0 comments

ServiceDesk Pack for Altiris™ IT Analytics 7.5 from Symantec™ User Guide is available here:

ServiceDesk Pack for Altiris™ IT Analytics 7.5 from Symantec™ User Guide


Best regards


ianatkin | 15 Nov 2013 | 0 comments

Today I've been troubled by a pesky random issue with our ImageInvoker. Sometimes, we have network problems which throw the ImageInvoker service into a fit.

ImageInvoker works by exchanging files across a file share as communication 'envelopes'. The client saves a .ini file to the express share to ask the server a question, and the server saves an .rsp file which is the reply that the client reads.

The problem seems to be that sometimes the .ini file isn't accessable at the moment ImageInvoker process attempts to read it. So I ammended the code to combat this, but then wondered how to simulate this rare problem.

My first approach was to use the following vbscript to open the file and lock it for editing. This is what I thought would most closely resemble an open file handle from a slow write on a contended network,



Dim fs0,ts
Dim myfile
Set fso =...
ianatkin | 14 Nov 2013 | 0 comments

Today, I'm looking at problem with NS7 inventory.

Whenever Linux automation has a kernel upgrade (which hasn't happened for a while but is about too), one of the steps I do is confirm hardware support. In NS6 I did this by gathering up all the relevent device IDs of the PCI bus for network cards and storage with the following SQL,




nickthenerd | 11 Nov 2013 | 0 comments

Hey KCUG - Don, Amy, Matt (all from Gentiva) and myself (from Cerner) were able to attend the Altiris 7.5 summit in Salt Lake last week.

They have published the sessions and the slides are available for download -

If you have any questions, post them here and I'm sure one of us will be able to answer anything that might come up.

Nick Engstrom

BRING | 29 Oct 2013 | 0 comments

Recently, it was observed that when using Servicedesk, clicking on the lightning bolt to edit a user caused the error below to appear:

System.IO.FileLoadException: The located assembly's manifest definition does not match the assembly reference. (Exception from HRESULT: 0x80131040)

The full text of the error 

Error,Friday, October 25, 2013 7:20:24 PM,[global] Application 'LogicBase.Ensemble' error

[global] Client Host Information:

[global] IP:

[global] HostName:

[global] Browser: Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 6.1; Trident/4.0; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0; .NET4.0C; InfoPath.2; MS-RTC LM 8; .NET4.0E)

[global] -- error.ToString() --

[global] System.Web.HttpUnhandledException: Exception of type 'System.Web....

AndyN | 28 Oct 2013 | 0 comments

Ever wondered what the potential ROI could be from using Symantec Endpoint Management solutions?

Forrester Consulting has developed a Total Economic Impact™ (TEI) case study focused on the financial impact and value of implementing:

  • Symantec Client Management Suite
  • Symantec Workspace Streaming
  • Symantec Mobile Management

Download the attached TEI Study to learn more.

Also, be sure to check out this webcast to hear Forrester describe the process and results of their TEI Study.

Chad Dupin | 24 Oct 2013 | 0 comments


We’re loading up the RV and hitting the road with Symantec to talk about Altiris 7.5. And We’re Coming To A City Near You.

Okay, we’re not actually loading up an RV, but it sure would be fun if we could!  We’re so excited to be part of this big release. The Altiris experts from ITS will review the 7 and a half reasons everyone should consider upgrading to the Altiris 7.5 platform. We’ll provide an overview of the features and capabilities that are new to the 7.5 platform, as well as how those will enable better management of your IT environment. You’re probably asking yourself, what are we actually going to talk about? Here’s what we’ll be covering:

  • Cloud Enabled Management
  • Deployment Solution
  • Macintosh Management
  • Performance
  • ...
AndyN | 09 Oct 2013 | 0 comments

Thanks to everyone who attended today's webcast announcing the official launch and availability of Symantec Endpoint Management 7.5 solutions powered by Altiris technology!

Listen to the webcast recording:

Slides are included with this blog post.

Please also visit our Upgrade to 7.5 page to find data sheets, quickstart cards, videos, and other helpful information:

Additional links that might be useful:

Ludovic Ferre | 07 Oct 2013 | 3 comments

The update for 7.5 has hit, so 7.5 is now GA.

Here are some information from the product listing:

file md5  = b8675ec97437e633fbcad1c112a6a557
file size = 15 361 694 bytes
timestamp = 2013-10-03 10:59

And here its the full file list (and handfull as you could guess :D):