Ray said, "we had some technical questions about Symantec’s Altiris Virtualization functionality. Some of our customers are doing internal inventories of their Adobe software but are finding that some installations may be unnecessarily double-counted. The customers think that their use of Altiris Virtualization may have an effect on this."
Yes, Ray, that's probably because of SVS.
Short answer: Add the inventory agent's main executable to the SVS Ignore Process list, which is a Multi-String Value named "ProgramIgnoreList" located under HKLM\SYSTEM\Altiris\FSL\.
Here is the detailed answer:
This "double hit" problem is most likely because, when using SVS, virtualized files and registry keys are potentially visible in two places: A) their real, non-virtualized locations, inside the SVS redirect areas (e.g., C:\fslrdr\1 and HKLM\Software\fslrdr\1) and B) their virtual locations, which is...