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Enterprise Vault

Information Protection Survey (Symantec Enterprise Vault / NetBackup)
rick_krieger@symantec.com | 19 Mar 2009 | 0 comments

The Symantec Enterprise Vault and NetBackup Product Management Teams are conducting customer research in support of our product integration planning.  The first part of this research effort is 4 page web survey (see below).  This online survey is designed to collect some relevant customer environment and satisfaction/outlook data.  We would like to get as many NetBackup and Enterprise Vault customers as possible to complete the survey so that we have a comprehensive data set, and also to leverage these responses in recruiting for our 2nd wave of research (customer “interviews”) and possibly other related follow-up discussions.

 

The survey should take approximately 20 minutes to complete (it contains 40 questions). The survey is intended for product administrators (NBU and/or EV administrators).  The questions assume a strong understanding of the information managed by our products, as well as the environment...

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Engineering Firm Turns to Symantec to Meet Backup and Recovery Needs
Jon Eyre | 19 Mar 2009 | 0 comments

Growth is a problem lots of companies would like to be dealing with right now. But it isn’t always easy to manage growth, especially growing your IT infrastructure to keep up with a fast-growing business.

This was a problem facing ENGlobal, an engineering firm that provides services to the energy sector. ENGlobal has experienced tremendous growth in recent years, both organically and through acquisitions.  As a result of this growth, the company ENGlobal had outsourced its backup operations to couldn’t keep up, causing backup costs to increase by 50 percent.

ENGlobal made the determination that could cut costs and be better off financially in the long run if they were to bring data protection back in house. The company turned to NetBackup to solve its backup needs. Over the life of the project,  ENGlobal expects to save $6.25 million in outsourcing...

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EVSVR Utility
Wayne Humphrey | 13 Mar 2009 | 2 comments

EVSVR is a Windows command-line utility for Enterprise Vault storage reporting and verification.

I have been now using EVSVR for over 5 months, it is a great tool and would recommend every one to use it.  I run it daily, and report on the past 7 days.

This helps me for two reasons:
■ I will find out straight away should i have any issues
■ If I am required to ever run Verification on a certain Data set It wont take me months to run as its already been verified.

One problem I have found with running this daily is the amount of manual work involved.  I have therefore created a script which you can simply set up as a scheduled task.

The script does the following:
■ Runs EVSVR
■ cleans the reports up (removes the messy time stamps ect)
■ zips all the output files up
■ Emails the relevant admins with the reports (The body contains the results if any have faild - no need to trawl the logs)
■ Writes an entry...

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Survey - Enterprise Vault on Virtualised Platforms
Glenn Martin | 10 Mar 2009 | 1 comment

Have you already built or moved Enterprise Vault to a virtual platform ? 

If so then you can help us by taking part in our survey on this topic.

We know more and more people are moving their Enterprise Vault servers to virtualised platforms, be that VMware or HyperV and there some great success stories out there. So we felt the time was right to run a survey to capture feedback from people who have already made the move to the world of virtualisation, we're interested to hear how you've configured your VM platform and the type of performance you're getting. We're also interested to hear if the process was a positive one and something you would recomend to others.

We're working on a white paper on this topic to help guide you through the maze of issues which you face when virtualising Enterprise Vault so having some real world feedback about your experience with VM will be most useful.

To take part in this short survey please...

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Useful utility for looking at event logs
EV Director | 09 Mar 2009 | 0 comments

Hi,

There is a great tool I recently found for looking at event logs.

You can download an eval copy from the site below and it's free for personal use

http://www.eventlogxp.com/

 

Yours,

Mike

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When logging a support case, read your emails!
EV Director | 04 Mar 2009 | 1 comment

Hi,

To allow support to work effectively on your support case we automatically send an email to you when you log a case.  Please do read this as it includes information which may well allow you to resolve the most common issues.  

If the suggestions cannot resolve it, we do ask you to run the deployment scanner and send us that information.  From time to time, I do work with support engineers to review the cases we get and many of them don't have this information in so adding a great deal to delays. 

 I cannot stress enough the importance of this and information from you describing in your own words the problem and when it began to occur etc.  The sooner the tech support engineer has this data, the sooner they can get to resolving your case and less time going back and forth trying to contact each other trying to get data. 

 

Mike

 

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Introducing Mike Bilsborough, Director of Enterprise Vault Engineering Support
EV Director | 04 Mar 2009 | 3 comments

Hi,

My name is Mike Bilsborough, I work in the Enterprise Vault engineering group.  I have been with Enterprise Vault from the very beginning over 10 years ago.

I have worked in QA of the product but for the last 9 years in support of the product.  This began with KVS as '1 of the 2 people' who were the Enterprise Vault 24x7 worldwide technical support operation :-).  Now Director of the Enterprise Vault engineering support group who's role is to deal with support case escalations from the support organsation into the engineering group for resolution. 

People who know me will tell you I have quite a lot to say so I should be blogging weekly or so.

 

 

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Monitoring MSMQ via vbs
Wayne Humphrey | 04 Mar 2009 | 1 comment

So a while ago I wrote a simple vbs to query MSMQ as the PerfMon counters are not reliable.  There is an updated script I did some ware just need to dig it out.

Option Explicit
Dim MSMQApp ' As MsmqApplication
Set MSMQApp = CreateObject("MSMQ.MSMQApplication")

Dim strComputer

If Wscript.Arguments.Count = 0 Then
                WScript.Echo "usage: msmq.vbs server_name queue "
                WScript.Echo " "
                WScript.Echo "e.g. cscript msmq.vbs tus1ev1idxpin01 queue"
Else
                strComputer = Wscript.Arguments(0)
END If

On Error Resume Next...

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