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We know at times it can be frustrating if you are not sure how to best resolve a support case or what options are available to you as a customer. Whilst our EV Support team constantly tries its best we know sometimes a case can fall through the cracks. The object of this post is to help dispel some of the mystery around communicating and interacting with Support and educate you as the customer on what you can do.
Here are some useful links to help you in communicating with Support and resolving your issues.
Firstly, you can sign up for the support bulletins. I highly recommend it!
Symantec's free Technical Support Email Bulletins keep you informed about:
As mentioned in a previous comment today we've released EV2007 SP3. There are also SP's for CA & DA) and you can download the release notes and software from the following links.
The release docs contain an Updates file with full details of the key issues that SP3 addresses so please make sure you read that first.
Symantec Enterprise Vault 2007 Service Pack 3 (SP3)
We thought it was about time to give you an update on our Service Pack release schedule for this year to help you plan your upgrades and maintenance work. This just helps avoid situations where you install what you think is the latest service pack, only to find out that a new one has been released. As you can see we expect to release EV2007 SP3 next week and then almost one SP per month for the other versions.
Watch out on this Blog for more info about SP3 next Friday.
May 2008 - Due end of next week
EV2007 SP3
CA2007 SP3
DA2007 SP3
June 2008
V6 SP6
CA6 SP4
CA6 SP3
July 2008
V7 SP5
CA7 SP5
DA7 SP5
Sept 2008
EV2007 SP4
CA2007 SP4
DA2007 SP4
NB: We will generally release the SPs shown above on the last...
