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Updated support for Exchange 2007 sp 1 and Outlook 2003 sp3
EV Guys | 21 May 2009 | 2 comments
 
 

We are happy to announce the following updates for Outlook 2003 sp 3 and Exchange 2007 sp 1.

 

Here is the link to the TechNote for Outlook 2003 sp 3:

http://support.veritas.com/docs/296572

 

Please be sure to note the caveat in the article:

Symantec provides partial support for the Enterprise Vault (EV) Outlook Add-In (aka EV Client) running with Outlook 2003 Service Pack 3 (SP3) for all versions of the EV Client from the 6.0 base release upwards.
The use of Outlook 2003 SP3 on an Enterprise Vault server is NOT supported.

Known Issues

An issue present within Microsoft Outlook 2003 SP3 may cause errors (as detailed below) when an item contains 2048 (or more) recipients in any of the TO, CC or BCC field OR 2048 (or more) attachments.

 

 

Here is the...

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What are the Best Practices for Indexing?
EV Guys | 21 May 2009 | 4 comments
 

In this article we are exploring the Best Practices for Indexing in your Enterprise Vault environment.

 

Many support calls around failed indexes can be avoided if you take time upfront to be sure your systems are optimized for proper indexing.

 

Why is this important to me?

 

This paper is particularly important to you if you are journaling customer.  If you plan to do Compliance or Discovery searches this is an absolute must read!  We will cover configuration of your Indexes to provide a stable and efficient system. The Best Practice recommendations in this document will allow you to configuring and manage your Enterprise Vault Indexes for maximum performance and reliability.

 

To find out more click the link below and see for yourself.

 

See the URL:...

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EV2007 SP2 Released
EV Guys | 21 May 2009 | 2 comments
 
 

 
Today we've released EV2007 SP2 (there are also SP's for CA & DA) you can download the release notes and software from the following links. The release docs contain an Updates file with full details of the key issues that SP2 addresses so please make sure you read that first.

 

Core Install Software

http://seer.entsupport.symantec.com/docs/295551.htm

 

Core Release Docs

http://seer.entsupport.symantec.com/docs/295557.htm

 

 

Compliance Accelerator Install Software

http://entsupport.symantec.com/docs/295552

 

Compliance Accelerator Release Docs

...

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Compatibility or Dependency Questions
EV Guys | 21 May 2009 | 2 comments
 
 
 

A question we frequently hear is, "what versions of X can we use with EV"

This applies to the whole variety of Microsoft products as well as the other dependent products used in EV environments. So if you didn't already know, we publish a compatibility guide each month which has a wealth of information about what will or will not work with EV .

So in future when you need to check a dependency or compatibility please make the following document your first point of call.

 

http://entsupport.symantec.com/docs/276547

Message Edited by EV Guys on 12-17-2007 01:34 AM

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Changes to Trigger File Mechanism in EV2007 SP1 & V7 SP3
EV Guys | 21 May 2009 | 0 comments
 

We're aware that this change perhaps wasn't made clear enough in the release notes so wanted to make sure you all understand what has been done & why. In summary,the  IgnoreArchiveBitTrigger.txt file can be used when a backup program can't use the archive bit (a value set on files to indicate it needs to be backed up).  For more info on the trigger file, refer to the "Backing up vault stores" section in the Admin Guide.

 

Before  V7 SP3 and  EV2007 SP1 the trigger file mechanism in EV only checked for the existence of the trigger file (IgnoreArchiveBitTrigger.txt) . If the file was found ,EV renamed it to IgnoreArchiveBitTrigger.old and processed all the outstanding Pending Icons (safety copies)  and changed them to full shortcuts. However, in the recent service packs, a change has been made so that EV now compares the creation date of the IgnoreArchiveBitTrigger.txt file against the last modified date of...

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Improved archiving of calendar items that have attachments
EV Guys | 21 May 2009 | 5 comments
 

In this article we have highlighted a fix that was introduced in our recent service packs because we’re sure you’ll find it useful and because you may have missed the significance of this feature when you read the release notes.

Our rule of thumb for service packs is to use them to deliver a rollup of hot fixes and only introduce new functionality in major and minor releases. Doing this helps make service packs more palatable for quick deployment and keeps the development process focused. However, sometimes there will be exceptions to ‘the rule’ and in this case we believe an exception is warranted. Since it can be implemented with a minimum of impact to the EV environment this feature was introduced in the SP’s rather than waiting for the next release.

 

 


So what’s the new feature.

Prior to EV 2007 SP1 calendar attachments would simply be stripped if...

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EV Information Sources
EV Guys | 21 May 2009 | 0 comments
 
EV Information Sources
There are various sources you can use to get more information about EV so we felt a summary of the more useful ones would be helpful. This article brings you all the links you'll need to dig deeper into EV as well as how to get involved in discussions with other customers about the way in which they use EV.
 

Product Support Web Site

Click on the following link and choose the relevant EV related product (they all start with “Enterprise Vault”, i.e. “Enterprise Vault for Microsoft Exchange”) and you'll be taken to the support site where you can search for KB articles, compatibility charts, tech notes and other sources of information. You can also sign up for regular updates via email so you can be kept up to date with new support notes and service pack info.

...

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Service Pack SP3 for V7 is released
EV Guys | 21 May 2009 | 2 comments
 
 
Today we've released V7 SP3 (there are also SP's for CA & DA) you can download the release notes and software from the link shown below.  This is just a few days later than planned as published in our previous post about the SP schedules but we remain committed to getting the SPs out on time where possible

The upgrade software & release notes can be obtained from this link.  http://entsupport.symantec.com/docs/292649

Message Edited by EV Guys on 11-05-2007 05:48 AM

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Service Packs for EV2007 and V6
EV Guys | 21 May 2009 | 0 comments
 
 
 

 Last week we released service packs for EV2007 and V6, this is a little bit later than we had anticipated (see our earlier post for the SP schedule) but even so it's only a couple of weeks later than planned. In addition to the core EV service packs, note the that we've also released DA and CA service packs for each version.

 

 

Symantec Enterprise Vault 2007 SP1

Documentation link -  http://entsupport.symantec.com/docs/292992

Installation media link -  http://entsupport.symantec.com/docs/292997

 

Symantec Compliance Accelerator 2007 SP1

Documentation link -  http://entsupport.symantec.com/docs/292994

...

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Enterprise Vault Tech Centre
EV Guys | 21 May 2009 | 0 comments
 

We know, there are never enough hours in the day to learn but we are trying to make it easier for you. With Tech Centre we are offering you the chance to work through some on-demand training modules that address key features, common questions, and advanced topics that you will encounter when using Enterprise Vault.

Complimentary eLearning classes (a free one year subscription to the Enterprise Vault Tech Centre for two logins) are included with your purchase of Enterprise Vault.

For each login :

1.       Go to http://www.symantec.com/ecampus/enterprise?siteName=vena&partNo=DP6002....

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