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Michael Bilsborough | 26 May 2009 | 1 comment

Hi,

As you can see we have introduced the new 'Ideas' capability within Connect.  Product quality is very important for us but we also understand that 'quality' doesn't mean number of defects but encompasses so much more than that..  We often see customer enhancements but it's much harder to really knowjust how popular that feature would be in the field.   The 'Ideas' capability is a great opportunity for us all to discuss and importantly rate new product feature ideas.  
 
I have put a few on there myself just to get you started.

Very much looking forward to what we see there.

Cheers,
Mike

Darren Locke | 30 Apr 2009 | 1 comment

As a quick introduction, I am a product manager within the Symantec Information Management Group - specifically responsible for the File System Archiving component of Enterprise Vault.

We are always looking for input from our customers as to what they would like to see us developing next. One area that we've talked about internally for a while is that of Unix Archiving. By Unix Archiving I mean archiving content out of the Unix platform rather than an archiving application running on Unix. We would like to know whether you have demand for such an applicaton and if you do, what are the key features you would be looking for. If you are operating a unix environment, but not necessarily requiring Unix Archiving today, we would still like to hear from you to obtain environmental information.

To help us gather this information, we are conducting a short survey which should take 15-20 minutes to complete. If you do have an interest in this topic, we would very...

Michael Bilsborough | 20 Apr 2009 | 4 comments

Hi,

As you know to communicate with our customers we have many ways,  Forums, tech notes, tech alerts.

Currently we will create product tech alerts for serious issues ie data loss, security or data integrity issues.

But what if an issue comes to light after release that's 'pretty bad' but does not fix the above criteria  It's something some customers will come across and they won't 'love us' for it, but currently apart from a tech note (which may only be discovered by the customer after the issue has occurred), what should we do?

So I guess I'm asking what would you want, more emails from Symantec about issues?  if so, how many emails is too many?  Once a week too many, once a month, a newsletter?   If we did more emails, would you honestly read them.  Perhaps there is nothing we can do, nothing apart from us trying to avoid such issues in the first place?

Would appreciate your thoughts on this.

Glenn Martin | 15 Apr 2009 | 3 comments

Our education team are about to launch a new exam for Enterprise Vault 8.0 certification so if you have an interest in becoming certified then please read on for chance to take the exam for free.

Call for Symantec Enterprise Vault 8.0 for Microsoft Exchange Beta Exam Candidates

Be Symantec Certified at Zero Cost or win a free iPod Nano!

Do you work with Symantec Enterprise Vault 8.0?

Are you interested in becoming Symantec certified and/or STS accredited?

Symantec Education is seeking candidates to take our new Symantec Enterprise Vault 8.0 for Microsoft Exchange Certification BETA exam AND Symantec Enterprise Vault 8.0 for Microsoft Exchange Symantec Technical Specialist (STS) Accreditation BETA exam.

Beta registration for both exams begins April 29th. 

Symantec beta exams are very important because the Certification & STS Accreditation exams will be built from them and their...

Steve C Blair | 08 Apr 2009 | 1 comment
Over the past 10 years, a now accepted technology called “Archiving” or “Active Archiving” has come into play in almost all IT groups operations. When we look back over the past 15-20 years of IT history, we traditionally spent our time as SysAdmin’s doing weekly backups, nightly incremental backups, and quarterly/yearly save sets. The backups we took, provided we had time in our diary for all the other demands in our day, were periodically checked to make sure we could read them, and left alone. Then came a visit from a Legal firm, Government regulator, or HR staffer “We need information contained in files and emails” for John Doe, please restore the backups and give us access to search them. This was typically met with a real groan, sigh, and you knew when this happened that you were going to be sitting with tape catalogues, restoring files, running scripts on the directories/folders/files/emails restored, hoping to give whatever...
Tomer Gurantz | 02 Apr 2009 | 2 comments

Here are some screenshots I took of a Enterprise Vault 2007 with Veritas Cluster Server 5.0 cluster of two nodes. The screenshots are of the VCS GUI, showing the EV resource tree, as well as a screenshot of Windows Explorer showing how the EV file systems (Indexes, Partitions, etc) are mounted on various drive letters from shared storage.

imagebrowser image

EV Guys | 02 Apr 2009 | 3 comments

Open Letter to EMC EmailXtender Customers

Today, EMC announced SourceOne, another replacement for its email archiving product EmailXtender – the third in five years. It is version 1.0 of a brand new product offering limited interoperability with existing EmailXtender archives and Documentum. We believe EMC customers deserve better, which is why Symantec is offering EMC EmailXtender customers a way to quickly and easily migrate to the world’s #1 email archiving product, Enterprise Vault.

Migrating to Enterprise Vault offers the following advantages that EMC has yet to deliver:

•    Integrated SharePoint Archiving to reduce storage and E-Discovery costs.
•    Integrated File Archiving to shrink backups, reduce storage and enable rapid e-discovery.
•    Proven E-Discovery tools to meet longstanding legal requirements and compliance regulations.

Why wait for EMC to deliver...

Glenn Martin | 02 Apr 2009 | 4 comments

We are pleased to announce that yesterday we shipped Enterprise Vault 8.0 SP1 and it is now available for download via the FileConnect portal. This is a departure from how we have previously made service pack releases available and has been done partly to provide you with a single place where you can download your software and partly for logistical reasons since we now ship the release as an ISO file which is about 1.4GB and is more easily managed using the FileConnect portal. If you do have trouble accessing the portal then you should in the first instance contact our Customer Care who will be able to assist you.

 

For more information about how to use Fileconnect, please read the following technote.

http://seer.entsupport.symantec.com/docs/292866.htm

Also...

rick_krieger@symantec.com | 19 Mar 2009 | 0 comments

The Symantec Enterprise Vault and NetBackup Product Management Teams are conducting customer research in support of our product integration planning.  The first part of this research effort is 4 page web survey (see below).  This online survey is designed to collect some relevant customer environment and satisfaction/outlook data.  We would like to get as many NetBackup and Enterprise Vault customers as possible to complete the survey so that we have a comprehensive data set, and also to leverage these responses in recruiting for our 2nd wave of research (customer “interviews”) and possibly other related follow-up discussions.

 

The survey should take approximately 20 minutes to complete (it contains 40 questions). The survey is intended for product administrators (NBU and/or EV administrators).  The questions assume a strong understanding of the information managed by our products, as well as the environment...

Esther Aladieff | 19 Mar 2009 | 0 comments

Growth is a problem lots of companies would like to be dealing with right now. But it isn’t always easy to manage growth, especially growing your IT infrastructure to keep up with a fast-growing business.

This was a problem facing ENGlobal, an engineering firm that provides services to the energy sector. ENGlobal has experienced tremendous growth in recent years, both organically and through acquisitions.  As a result of this growth, the company ENGlobal had outsourced its backup operations to couldn’t keep up, causing backup costs to increase by 50 percent.

ENGlobal made the determination that could cut costs and be better off financially in the long run if they were to bring data protection back in house. The company turned to NetBackup to solve its backup needs. Over the life of the project,  ENGlobal expects to save $6.25 million in...