As you know to communicate with our customers we have many ways, Forums, tech notes, tech alerts.
Currently we will create product tech alerts for serious issues ie data loss, security or data integrity issues.
But what if an issue comes to light after release that's 'pretty bad' but does not fix the above criteria It's something some customers will come across and they won't 'love us' for it, but currently apart from a tech note (which may only be discovered by the customer after the issue has occurred), what should we do?
So I guess I'm asking what would you want, more emails from Symantec about issues? if so, how many emails is too many? Once a week too many, once a month, a newsletter? If we did more emails, would you honestly read them. Perhaps there is nothing we can do, nothing apart from us trying to avoid such issues in the first place?
Would appreciate your thoughts on this.