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Darren Locke | 26 Jan 2011 | 4 comments

We have had a hole in our Enterprise Vault training catalogue to date by not having a dedicated File System Archiving course. FSA is touched on in the standard Exchange course but it does not give you the knowledge you need to know to install, configure, manage and troubleshoot.

We have now developed a specific 4-day instructor led course dedicated to FSA. The first public teach will be in the Symantec, Reading, UK offices March 15th-18th. Registration is now open here.

The course is aimed at customers, consultants, support engineers, SE's or generally anyone that has a vested interest in File System Archiving. The full course description can be found ...

Alex Brown | 21 Dec 2010 | 7 comments

As some of you may be aware there are some issues with using Outlook 2007 on the Enterprise Vault server. These issues often require you to make configuration changes to reduce the number of Exchange connections being made by the server (see

This issue is a result of Outlook behaviour, and not Enterprise Vault, and the required fix is a modification to how Outlook 2007 handles lots of simultaneous MAPI connections*

Well we're pleased to annnounce that MS have addressed this issue in a recent Microsoft Outlook 2007 hot fix that can be obtained using the following link:

We've tested the hotfix internally via our normal...

Glenn Martin | 15 Dec 2010 | 2 comments

As the end of year zooms towards us I thought I'd mention a couple of useful Blog posts that some of my colleagues published recently which certainly  deserve to be highlighted.

Rob Wilcox recently wrote a great article entitled "Enterprise Vault 9.0.1 - Which client should I install" that discusses the key considerations around upgrading to the latest EV client code.

Karl Woodrow also published a great article, a short but sweet piece entitled "Exchange Server 2010 SP1 Self-signed certificates back on the menu in EV 9.0.1"  this is perhaps self explanatory but highlights the fact that...

Alex Brown | 02 Dec 2010 | 1 comment


Hear Enterprise Vault Customers Share Their Experiences with Archiving and E-Discovery

Considering an archiving deployment, but want to hear how other organizations have benefited before you decide?  Archiving is both a strategic and a tactical initiative– it impacts business goals and technical operations. 

Join our webcast to hear Sergio Fedelini, Assistant Vice President of IT from Mediterranean Shipping and Gregg Davis, Senior Vice President and CIO from Webcor Builders discuss their usage across Exchange and SharePoint archiving and benefits of Discovery Accelerator for search, analysis and legal holds.  Learn how:

Mediterranean Shipping

·         Avoided a storage expenditure...

Glenn Martin | 01 Dec 2010 | 5 comments

We're pleased to announce that Enterprise Vault V9.0.1 (SP1) is now available & as always you can download this latest release from the Fileconnect portal (see below).

V9 was first released in September most notably to support Exchange 2010 and this was followed by a client only release of 9.0.1 in late October to support Outlook2010. However, the latest V9.0.1 package comprises a server & client update which means for those of you who normally wait for the first SP before upgrading then you will want to check out the release notes and start planning your upgrade.

You might also want to subscribe to the Late Breaking News for 9.0.1 support note to be alerted of any major...

Glenn Martin | 29 Nov 2010 | 7 comments

A question we have started to hear more frequently is "how can I move my EV server(s) to new hardware". I guess this shouldn't surprise anyone because more and more customers are moving to Windows 2008 R2 and adopting the x64 platform throughout their server estate. Another reason to consider this is that when we release V10 next year, Windows 2008 R2 will be a pre-requisite. Therefore if you’re thinking of upgrading to V9 in the near future, you might also want to think about upgrading to Windows 2008 R2. This could mean that you’ll need to but some new hardware or even perhaps move EV to a x64 Virtual Machine.

Whatever your plans you will probably soon start to think about how to actually move EV to a new server. Previously I would have referred to you to the Disaster Recover section of our admin guide which is a great starting point. However, I’m pleased to say that we now have a new document out which deals with scenario I...

Darren Locke | 26 Nov 2010 | 0 comments

This is the third in my series of what's new for File System Archiving in Enterprise Vault v9.  Here I want to focus on a new utility we've delivered called FSAUndelete. This is there to help you when you need to granularly restore placeholders from a backup image and where you have Delete on Delete enabled.

We all know that sooner or later end users will ask the IT department to restore some files that have been accidentally deleted. If you've been archiving the file system, then that restore request  may need to include non-archived files as well as placeholders pointing to the archived content.

If you have not enabled Delete on Delete then there is nothing additional to worry about. Restoring placeholders from a backup image will straight away work. Better still, instead of having the IT team do the restore, point the user to Archive Explorer and let them recover the files themselves directly from the archive.

However, if you are using...

Alex Brown | 25 Nov 2010 | 0 comments

We've had lots of comments and questions around how to configure Enterprise Vault 9.0 archiving from an Exchange Server 2010 environment - specifically when using Database Availability Groups.

To answer these questions and more we have recently published a whitepaper which includes:

  • A high level overview of changes in Exchange Server 2010 that affects customers using Enterprise Vault
  • A description of the interaction between Enterprise Vault 9.0 and Exchaneg Server 2010.
  • A typical deployment scenario with commentary around configuration steps

Download the whitepaper from here:

Glenn Martin | 15 Nov 2010 | 1 comment

Essential Links

Earlier this year I published an article with details about where to find the most asked for documents & other useful info. This links is still something I give out to customers,partners and internal folks at Symantec. The article should really help you to help yourself and I've just updated it to reflect the new locations since our support site had a revamp.

So if you haven't read the following post before, go check it out, you'll find links to all the essential documents you need to read, such as the  compatibility guide,performance guide and many others.


Also I've heard that some of you are missing the Digest links which used to be a useful reference to see what recent technotes have been published for a given...

Glenn Martin | 12 Nov 2010 | 1 comment

I've heard from a few customers/partners that they missed the fact that we had released EV8 SP5 so I'd like to rectify that with this post. 

We're sorry about this because (a) We normally try to post here to remind your all (b) the transition to our new SymWise system has meant that not all of you got notified via the EV Digest notifications (I will deal with that in another post shortly)

So with all that said, we're pleased to say that we shipped V8 SP5 a few weeks ago. This isn't a release that you'll find any specific new features in because it's a HF roll up SP but you can get the release notes and browse through the changes using the following link.

As with all our new releases & service packs, you can download them via our...