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Inside Symantec Community Blog
Showing posts tagged with General Symantec
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Roblee | 26 Jul 2007 | 0 comments
One piece of feedback that I've gotten pretty consistently is that it's too hard for folks to find our documentation. So we're trying a little experiment with the documentation for the Storage Foundation manuals. We've put links to the product documentation right at the top of their STN support forum. Hopefully, folks who are looking for answers can find them there. Further folks who know the answers can more easily point people to the product documentation and save themselves some typing.
Here's what it looks like:

The links appear under the Announcements section, and just above the forum posts.

Please let us know if you like the idea. If it's a hit, we'll do this for more products pronto!

CTO Mark_Bregman | 02 Jul 2007 | 3 comments

At our Vision conference a few weeks ago I gave a keynote on the future of technology.  I highlighted three trends that I see: the evolution of the data center, the collapse of the boundary between enterprises and the consumerization of IT.  This past weekend illustrated the last trend in Technicolor.  What I’m referring to is the launch of the much anticipated iPhone by Apple.  For the record, I did not wait in line over night on Thursday but I was able to get my very own iPhone on Saturday.

I’m sure our IT folks are nervous now that I have one in my possession.  They are probably waiting by the phone for me to call to have them ‘activate’ corporate email on it.  Seriously, the iPhone is a great consumer device.  It is one of the slickest and easiest to use smart phones I’ve seen.  While Apple is aiming this at consumers, there are a few hints that it will make it into the corporate IT world sooner rather than...

Roblee | 19 Jun 2007 | 0 comments
A lot of folks ask why technical writers don't include more screenshots in their work. Some readers really find it helpful to see images of the screen that they're working with. In fact many folks have suggested that we have a screenshot for every step in a procedure. One person commented that adding more screenshots should make our work easier. He said "After all, a picture is worth a 1000 words, right? So you guys can do less writing then!"
The truth is that it's just not that simple. There are many problems that must be overcome to include screenshots.
The most common problem with screenshots is related to translation costs. If the software and documentation are localized, screenshots that were captured in the US English version of a program will have to be reshot for each language. Given that many products are often translated into over 30 languages, this represents a huge effort. This is especially true when you...
CTO Mark_Bregman | 15 Jun 2007 | 0 comments

This week I attended our annual Vision conference that brought in a record setting 3,500 attendees.  It was my fifth time at the event, and this year I think we successfully extended beyond its historical storage and availability focus to include security and compliance.  
This is a sentiment I heard several customers mention.  One customer in particular appreciated how the traditional storage product news tied into the need to look at security differently. Others noted that the breadth of our solutions really came into focus.  
In fact I think we captured two important areas of linkage - the link between storage and security, and the link between consumers and our enterprise customers.
Looking at the first, the presentations emphasized the need to look at all facets of IT risk, including the risks to security, to availability, to performance and to compliance.
The attendees were...

CTO Mark_Bregman | 12 Jun 2007 | 0 comments

Mark Bregman,
Chief Technology Officer, Symantec Corporation

Starting off a blog is not much different than a birthday card…suddenly you aren’t sure what to write.  So let me start off with the goal of this technology blog.  As the name captures, this is a chance to muse about technology.   But before I launch into a diatribe about technology I want to look at the step before – the spark of an idea – that, if developed properly, leads to technology innovation.

This week I’m at Symantec’s Vision 2007 conference.  A place where our enterprise customers meet to learn the latest on our products, and to describe the innovations they’d like to see in the future.

Fostering our global innovation strategy is one of my top priorities at Symantec.  Our broader strategy of open...

Roblee | 27 Apr 2007 | 0 comments
Hi all,
I thought I'd answer another question that I've been asked a couple of times.
"Do technical writers actually use the products that they write about?"

I'm sure the reason that folks ask this is because what they're seeing on their screen doesn't match what they're reading in the documentation. So I'll talk about common practices in researching the documents that we write about, and try to give some insight as to why things sometimes go awry.

The amount of actual hands-on use of a product during the research phase of a documentation project usually varies based upon the product's complexity. With most consumer software it's not difficult for a technical writer to get a preview build of the software, interview the developer(s), and then write up the documentation based upon actual use. Source documents from Engineering may provide valuable technical tidbits, but most of the...

Roblee | 13 Apr 2007 | 1 comment

I'm Robert Lee, one of the Information Development managers here at Symantec. My team publishes docs for security products such as Security Information Manager and LiveUpdate. I'm starting this blog so that I can hear directly from the IT community what they like and don't like about our documentation. And I'll also try to answer some common questions about our publications. If you have comments about the documents that my team publishes, or any other Symantec documentation just let me know. I'll forward the feedback to the right team.
I also want to give readers notification when my team posts updates to our docs. We publish updates frequently, so hopefully you'll have an opportunity to update some of the docs that you've had on your USB drive since the beta!
I'd like to start off by answering a question an engineer friend asked me recently:
"Is it...