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CTO Mark_Bregman | 25 Jan 2008 | 0 comments

Last week, I posted a conversation with Julie Parrish, Vice President of Symantec’s Global Channel abouthow both Symantec and its customers benefit from working with our channelpartners. We continue our conversation below. As always, you’re invited to addyour comments to the end of this post.


Mark Bregman:Let me ask you a question and I’m not sure I’m going to like the answer. Howgood a job do you think we do at building and delivering products which arereally suitable for the channel partners? I understand some of the channel partnersat the very top are as sophisticated as our core development teams. So I’m focusedmore on that small to medium enterprise where you have customers andpotentially partners who are not as sophisticated or can’t spend the...

CTO Mark_Bregman | 18 Jan 2008 | 0 comments

Tens of thousands ofpartners, large and small, operating all over the globe, help deliver Symantecproducts and services to customers. How closely does Symantec work with itsnetwork of partners? Does working with a Symantec partner provide benefits tocustomers compared to working directly with Symantec? 

To answer these questions, Isat down with Julie Parrish, Vice Presidentof Symantec’s Global Channel. You’re invited to join the conversation: Addyour comments to the end of this post.

Mark Bregman:What is a channel and why is it important? 

Julie Parrish: We cover so many different markets—consumer, small business, mid-market,enterprise—that we need lots of help to reach all those markets. Our own salesforce numbers only about 4,000 and we have customers ranging in the millions.

Mark: Howmany channel partners are there? 


Roblee | 09 Nov 2007 | 0 comments
One of our fine authors, Jeremy Geiger, has just finished up a document that details the reporting and querying features that are available when you first install Security Information Manager. You can find this document on the Symantec Support Web site at:
This document provides the following information:
  • An overview of the querying and reporting features
  • Steps for creating and managing queries and reports
  • A reference of all default queries

So give it a read if it interests you, and post any feedback that you have on it as a reply to this post.

CTO Mark_Bregman | 06 Nov 2007 | 0 comments

Last week, I posted a conversation about Software-as-a-Service with Art Wong, Senior Vice President of Security Response and ManagedServices for Symantec and DavidThompson, Symantec CIO. We continue our conversation below. As always,please join in by adding your comments to the end of this post.


Mark Bregman:Software-as-a-Service sounds very promising. But one of the challenges, I wouldguess, David, is that you are still on the hook as CIO to ensure theavailability, security and protection of the corporate IT, which is now goingto reside on someone else’s server. How do you feel about that?


David Thompson: You’ve got to think of this in the same context as an outsourcingrelationship. You have to have a governance body within your IT organization. Youhave to do very detailed contracts with the supplier. You have a service...

CTO Mark_Bregman | 29 Oct 2007 | 1 comment

Software-as-a-Service—applicationshosted on a provider’s servers and accessed by customers via the Internet—isgaining popularity as an alternative to the traditional means of deliveringsoftware on disks. Symantec is currently beta testing its first Software-as-a-Serviceproduct, Symantec Protection Network, which will launch next year. Read moreabout it here

To learn how this model canbenefit Symantec customers, I sat down with Art Wong, Senior Vice President of Security Response and ManagedServices for Symantec. David Thompson, Symantec CIO alsojoined us to provide the customer’s perspective. You’re invited to join theconversation too: Add your comments at the end of this post.

Mark Bregman:Art, can you tell us what’s driving interest in Software-as-a-Service? What arecustomers looking for?...

CTO Mark_Bregman | 22 Oct 2007 | 0 comments

Office of the CTO Guest Blogger:   
Hi,I’m Steve Trilling, vice president of Symantec Research Labs (SRL), thecompany’s technology research division. It’s been an exciting week for me, seeing the announcement of our newSymantec Database Security 3.0.  This isthe newest version of our product that protects the critical data in corporateand government databases from insider and hacking attacks.  I had no direct involvement in thisrelease but an important part of my organization, our Advanced Conceptsteam, literally came to life through Symantec Database Security.  

Backin 2004, I was running a much smaller Symantec Research Labs team and one ofour key researchers, Carey Nachenberg, now a Symantec Fellow, had beeninvestigating the database protection space. Carey built some working prototypes and we pitched the idea ofcommercializing a new database security product to our...

CTO Mark_Bregman | 20 Sep 2007 | 2 comments

Last week, I posted a conversation about the new Symantec Endpoint Protection 11.0 (former code name Hamlet) with Tom Kendra, Group President, Security and Data Management Group for Symantec, and David Thompson, Symantec CIO. The conversation continues below. As always you're invited to join in by adding your comments to the end of this post.


Mark: So Tom, one thing I've heard from some customers is, given all the capabilities of Symantec Endpoint Protection, is this going to be a major upgrade? Is it going to be very disruptive to deploy?


Tom: One of the first things we decided to do was install it here at Symantec. We're rapidly on our way to getting Symantec Endpoint Protection deployed on the systems of about 1,000 of our people. So we're drinking our own champagne before we put it into the marketplace.



CTO Mark_Bregman | 13 Sep 2007 | 0 comments

Office of the CTO Guest Blogger:

Gary Phillips, Senior Director, Standards and Open Source


At Symantec we take an independent and open approach to the market.  It’s a primary goal to provide our customers with solutions that are interoperable across any operating system, storage platform, application stack, file system or backup strategy.

To this end, actively working with various industry standard groups is a key part of my charter as senior director of standards and open source at Symantec.  Today, The Distributed Management Task Force (DMTF,, announced Version 2.0 of the Systems Management Architecture for Server Hardware - better known as "SMASH" - that is critical for reducing data center complexity.

SMASH (...

CTO Mark_Bregman | 07 Sep 2007 | 0 comments
Symantec engineers have been working on a project to bring together a wide range of security products and integrate them to work together from one console. The product, code named Hamlet, will launch this month.
What can it do that existing security solutions can't? To find out, I sat down with Tom Kendra, Group President, Security and Data Management Group for Symantec, and David Thompson, Symantec CIO. You’re invited to join in this conversation: Add your comments at the end of this post.
Mark Bregman: Tom, at Vision 2007 in June, there was a lot of discussion about a major launch, Hamlet, which is our next generation of endpoint protection.
Tom Kendra: The first key thing is a new name: Symantec Endpoint Protection 11.0. We're excited about it because it brings together leading technologies in a much, much better packaging format...
CTO Mark_Bregman | 21 Aug 2007 | 0 comments

Last week, I posted a conversation on the future of Altiris with Greg Butterfield, Symantec Group President and Kevin Stephens, Senior Technical Director of the Altiris Business Unit, and David Thompson, Symantec CIO. We explored how you benefit when endpoints can be secured and managed with a single solution. The discussion continues below.

Mark:  Greg, I've heard comments that Altiris is fine for managing endpoints such as desktops and notebook PCs—but is it suitable inside the data center?  How large and complex a deployment can Altiris handle in terms of devices?

Greg:   We have customers as big as the largest federal agencies, with over a 100,000 endpoint devices, and as small as a CPA office. The small organizations derive the same horizontal value as the large organizations. The majority of our customers are medium-sized, between 5,000 and 50,000 employees.

Mark: ...