Answer a few basic questions and receive 25 Connect Reward Points! Plus, be entered to win 5,000 points.

As part of our continuing efforts to improve your experience with Symantec Connect, we’re asking for your help in collecting a bit more information as it relates to your Connect profile. This will allow us to create a more personalized Connect experience, understand what parts of Connect are most valuable and relevant to you, and how we can better serve you now, and in the future.

1. Access your profile.

2. Click the "Edit Company Profile" tab.

3. Answer the 5 questions.

...

David Hare, Symantec’s vice president of Enterprise Support Services, was the featured keynote speaker at the Aberdeen Chief Service Officer Summit in Boston this morning. His keynote address was entitled “From Champions to Visionaries: Meeting Evolving Customer Needs - What's Next for Service?” David’s speech focused on the following:

• From reactive to preventive and on to predictive, the nature of service has evolved at Best-in-Class organizations. Evolution continues in the form of the development of net new services aimed at helping customers drive incremental value from their products and services. These services fit into the ever increasing revenue pressures that organizations face.  Join us to explore the evolving role of service and support and get out in front of the steps that your organization can take to continue to deliver value to your customers.

For...

After my maternity leave, I found myself coming back to work just in time for the Great Earthquake in Washington, D.C. and the northern Virginia area.  Not a good omen, haha!  While everyone seemed a bit shaken, I was still enjoying the hustle and bustle of being back to work.  Clear blue skies in Washington, smelling the crisp air, hearing the noises of the city, walking on the uneven concrete in DC with the canopy of trees lining Constitution Ave it was great to be back!  I was feeling empowered to make change. While now is a challenging time in Government, it is also an exciting time.  Interestingly enough, the three meetings I had recently were different but the same – meaning, there was a common theme that bubbled to the top.  I participated in the Public CIO Roundtable, then I attended FedScoop’s 3rd annual how to reduce IT government spend, and then attended and participated in a briefing conducted by our Symantec Research Labs (SRL...

I have posted cloud computing commentary for Finance customers at:

https://www-secure.symantec.com/connect/forums/clo...

Having spent the last four years ingesting, disecting and putting back together, comment from my customers, colleagues at other vendors and analyst report, I have seen that there was a customer view that was not being reflected by most in the IT industry when they try to persuade decision makers that our colud offerings are worth considering.

I hope the time to read is worthwhile.