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Inside Symantec Community Blog

Showing posts in English
Fileconnect Issue: Prompting for a Username and Password
florence | 20 Jan 2011 | 0 comments

Please follow the work around when log id and password is being prompted when visiting the fileconnect site https://fileconnect.symantec.com to download any Symantec software:

1. Clear cache and delete cookies.

2. Open a new browser and type in the site fileconnect site again https://fileconnect.symantec.com

3. On address link showing https://fileconnect.symantec.com/dispatch, delete dispatch word and it will lead you to Select Language page again

4. If there's no success by following Step 1, Step 2 and Step 3, contact Customer Care and send a screenshot of the Fileconnect page for further investigation.

Customer Care contact numbers: http://www.symantec.com/business/support/assistance_care.jsp

 

...

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Opening a Technical Support Case
LeslieMiller | 24 Dec 2010 | 3 comments

The information below is the basic information you'll need to log a support case. Also attached is a pdf document you can use to monitor the severity of your case and keep on hand for quick reference:

In the United States and Canada, call (800) 342 0652 or (407) 357 7600. In all other countries, visit www.symantec.com/business/support/contact_techsupp....

Please have the following information available for the Customer Service Agent:
• Symantec Support Identifier (12-digit number: xxxx-xxxx-xxxx)
• Your complete contact information (please ensure you are a Designated Caller)
• A specific problem description and its severity, that is, its impact on your operations
• Additional relevant information about the affected systems

You can also use Symantec MySupport...

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Fileconnect Error
Mjahtetn | 10 Dec 2010 | 0 comments

What is FileConnect?

FileConnect is Symantec’s electronic software distribution website which allows Symantec customers to download their enterprise products or order a media kit.

Issue:

Some customers are trying to download a software from Fileconnect using the ‘HTTP download’ method have received the below error message:

 

Authorization Required

This server could not verify that you are authorized to access the document requested. Either you supplied the wrong credentials (e.g., bad password), or your browser doesn't understand how to supply the credentials required.

Work Around:

> use * Manage Download for the meantime

> Lower their security settings (to low), download the files, & then revert their settings

> Upgrade to IE7 or IE8

 

Oftentimes, Internet Explorer 7 and 8 failed and asked for a login ID and password.

On...

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HTML Notifications, Polling Functionality Now Available on Connect
Kevin M. | 16 Dec 2010 | 0 comments

Video update: How to Create a Poll

I wanted to give you a heads up about a couple of new features our developers have been working on.

Quick Polls

The developers have added a new Polling feature that allows you to add a poll to any of your posts. Check the right column of this post and you'll see the poll I've added.

  1. Adding a poll to your post is really quite easy but does require two steps:
  2. Using the "Poll" option in the "Create" menu, you'll have to create a poll with a question and a few possible answers.
  3. Then using the create or edit form of your (article, blog, discussion ...) submission, find the "Poll attachment" field and associate your poll with your post by typing the poll name into the Poll attachment field.

Notifications Clean up

Another thing they've attacked is the formatting of (text and HTML)...

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Free Photo editor programm
erikw | 15 Nov 2010 | 3 comments

When you are publishing articles or blog entry's on connect you sometimes want to create cool screenshots. You can use paint to do this, but when you want to edit the screenshots or make them smaller in size paint isn't the best option.

Maybe you like the Free Photo scape program.

I used it for several weeks now and its a big enhancement.

Give it a try.

http://www.photoscape.org/ps/main/index.php 

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Dollars for Desktops
LeslieMiller | 10 Nov 2010 | 0 comments

Wish you could Ctrl+Alt+Del your current OS?
Enter now for your chance to be an IT rockstar by winning up to $70,000 worth of hardware, software and services to accelerate your company's move to Windows 7! All you need to do is create a simple video clip that tells us why your company is the most-deserving of this Windows 7 accelerator prize package.

ENTERING IS EASY and your Windows 7 migration can be easy too, if you choose the right tools from Symantec.

By entering you could win:

One Grand Prize: $70,000 of new Dell hardware, Symantec software and professional services.

One Runner-up Prize: $15,000 of new Dell hardware and
Symantec software.

Eight Honorable Mention Prizes: Symantec Software Prize Package.

Check out This Video for...

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Symantec Small Business Blogger Virtual Roundtable
Gina Sheibley | 19 Oct 2010 | 0 comments

Do you know the IT security threats that today’s small business faces?  If so, do you know how small businesses can defend themselves?

Symantec is hosting a Small Business Virtual Roundtable – How Are the Latest IT Security Threats Affecting Your Small Business? Please join Symantec and leading small business bloggers  on Thursday, October 21, 2010 at 9:00 am PT/12:00 pm ET.  Conference call details: Toll free: 1-866-670-5105; Passcode: 630149.  Please email gina_sheibley@symantec.com with questions.

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Congratulations to the Winners of the Windows 7 Break Up Stories Contest.
LeslieMiller | 16 Sep 2010 | 2 comments

The grand prize of 10,000 points goes to Screenbert for his entry: Just your typical guy meets OS, OS break guy's heart work story...

Runner-up goes to MBHarmon for his entry: Leaving Windows XP Behind

Honorable mentions (who will receive bonus points added to their account) ablumhardt, ianatkin, EdT, and Zahid.Haseeb

The judging was close--and heated--so congratulations to everyone for their great entries.

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What software does Norton 360 conflict with?
charliewhite466 | 14 Sep 2010 | 1 comment

I recently installed Norton 360, but it conflicts with some of my other software (not AV), Any help?

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Symantec at the Citi 2010 Global Technology Conference
Nicole Kenyon | 08 Sep 2010 | 0 comments

Bill Robbins, Symantec's EVP of Worldwide Sales, presented at the Citi 2010 Global Technology Conference in New York today. Interested in what he had to say? Go to Symantec's Investor Relations Web site to listen to a replay of the event.

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