Over the last couple of years, as a Product team working on Brightmail, we have really increased our efforts to gather as much information from customers as possible.
Talking to customers about what they need do today and how they do it, how they envisage doing it in the future, as well as how they deal with different security threats whether it's around inbound email malware or Data Loss Prevention.

Last week I met with the top IT guys for one of our Enterprise Security customers, to talk about future projects they are running and how Symantec Enterprise Security products fit into their internal roadmap. I first visited them last summer on a whirlwind tour of customers in Europe.
Besides being a great week long roadtrip and building relationships with the guys in the field that I don't often get to meet face to face, we had some really interesting discussions with customers about their requirements and futures.
Now, one of the thing I like to do when...