Video Screencast Help
Search Video Help Close Back
to help
New in the Rewards Catalog: Vouchers for "Symantec Technical Specialist" and "Symantec Certified Specialist" exams.

Netting Out NetBackup

Showing posts by TimBurlowski remove filter
TimBurlowski | 19 Feb 2009 | 2 comments

This post pre-supposes that you have heard of twitter – if you haven’t, check out the wikipedia article. NetBackup has been on twitter for a while. Mostly we tweet NetBackup news or pointers to blog posts. When we see someone tweeting about NetBackup we’ll tweet back and see if there is anything we can do to help.

 

I have been very inspired to read about Comcast and how they use twitter as an adjunct to their normal email and phone customer service. Twitter, in addition to it's usefulness as a micro-blog platform, can be a great way to find out about problems early and prevent customers from becoming...

TimBurlowski | 18 Feb 2009 | 0 comments

 

I am constantly looking for additional data on the markets, especially as it relates to markets served by NetBackup. I have access to the usual suite of products from industry analysts as well as our own internal intelligence and, of course, I monitor industry blogs, the press and a host of other data sources. One of the odder things I like to monitor is the book sales trends as published by O'Reilly. Today in their blog post, "State of the Computer Book Market 2008, Part 1: The Market" they published their findings from the most recent quarter and year. Not surprisingly they reported that 2008 was the worst year for the dataset they are tracking – although the decline was not as steep as it was in 2001 (which precedes their tracked data set). Although sales are down in general, there are some categories reporting significant positive "rate of...