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Netting Out NetBackup
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Kristine Mitchell | 04 Apr 2013 | 0 comments

Over the years I have talked to literally hundreds of customers about their backup needs. Besides reliability and performance, a key requirement is around flexibility of deployment. Customers don’t want to be locked in. They want the flexibility to choose whatever platform best fits their environment, budget and SLAs. One of the key advantages of Symantec NetBackup is our heterogeneous platform approach. With that said, customers also don’t want to be their own system integrator so it is up to us as vendors to work together to ensure interoperability and support. With that, I am pleased to say that for customers who have standardized on the popular Cisco Unified Computing System (UCS) platform can officially deploy NetBackup with confidence as the first and only backup vendor to achieve Cisco’s official Interoperability Verification Testing (IVT) certification.  Extended further, thanks to the hard work done over the years by Symantec, Cisco and VMware...

A L Johnson | 11 Mar 2013 | 7 comments

Have you ever wondered if your appliance issues can be resolved even before they appear at your end? ( i.e a system that proactively monitors your appliances and automates issue resolution.)  Symantec is committed to simplifying and improving support experiences for its customers. Built on the service automation strategy, Symantec AutoSupport framework provides proactive and automated support services to its appliance customers.

Starting February 4, Symantec Secure Operations Center ( SOC), an integral part of AutoSupport, began monitoring backup appliances all over the world, processing the alerts received from Symantec NetBackup and Backup Exec appliances, creating support tickets with field services for hardware related issues and Enterprise Support Services for non-hardware related issues. Symantec AutoSupport needs the CallHome functionality be enabled on the backup appliances and a registration of the appliance at the MyAppliance web portal (...

CRZ | 01 Mar 2013 | 9 comments

I'm very pleased to announce that the next Release Update for NetBackup 52x0 Appliances is now available!

NetBackup 5200/5220 Appliances 2.5.2 Release Update is the equivalent Appliance patch release to NetBackup 7.5.0.5.

It is a cumulative release containing fixes and content from 7.5.0.1 through 7.5.0.4. In addition, this release contains an additional 400 fixes (bringing the total fixes in 7.5.0.5 to over 1100!) including the most commonly downloaded EEBs, several customer escalations, and internal engineering defects.

In addition to including all of the fixes in NetBackup 7.5.0.5, Appliance 2.5.2 contains:  

  • Improvements in Hardware Supportability
    • More resource status & usage monitoring
    • Way to acknowledge alerts
    • Monitor behavioral patterns in MSDP
    • Bug fixes/EEBs specific to SORT/Call home

Information about 2.5.2 and download links are available here:

NetBackup...

Kyle Drake | 01 Mar 2013 | 0 comments

One of the things that weigh on an IT director’s mind is how he/she can keep up with their company’s growth in the data center. These areas include server growth, application growth, bandwidth and network growth, and just as important, data growth.  In addition, how do they keep all that up with limited budget, both from a CapEx and OpEx perspective? 

In the real world, the amount of money spent dictates scalability, because as the items I mentioned grow within the data center and beyond, the cost grows at an accelerated rate.  The reason is because every piece of hardware/infrastructure added affects the growth of the network, storage, server capacity, resource utilization, etc.  It’s like the ripple effect of tossing a pebble into a still pond.   This makes real-life scalability follow the red line in the graph below.  What the green line represents is if the cost per added data center piece always stayed the same, and...

AbdulRasheed | 26 Feb 2013 | 0 comments

  I have worked for NetBackup Technical Support as a Staff engineer for long time. Customers don’t call us when things are working great; they need our help when they are not getting what they want from the product. Naturally, a seasoned engineer in support is continuously dealing with weaknesses or defects in the product more than its strengths.

  Recently, I watched a demo of protecting virtual machines using a competitor’s product. This product’s primary backup server (equivalent to a NetBackup master server) runs only on Windows. The product installation setup screen reminded me of Windows 3.1 installation back in 90s during my high school days. What a nostalgic feeling! It prompts the user for a few inputs, goes and copies a few files, comes back and asks a few other questions, then it does something else and so on. It also prompted for reboots a couple of times. The partner consultant who was installing the software pretty much had to baby-...

Kyle Drake | 26 Feb 2013 | 0 comments

Providing a sound disaster recovery (DR) strategy is important for any company to avoid the risk of downtime and lost $$$.  Smart businesses usually have some sort of mirroring, replication or clustering technology in place to keep mission critical applications and tier 1 servers up and running and always available.  But what about DR for the customer’s backup infrastructure? Backup and recovery is looked at as a non-revenue generating “insurance” policy for a company, and has no real business value.  That is, until you lose everything and rely on that backed up data to bring your company back to life.  With that sobering thought in mind, should a DR strategy be considered for backups?  

If your entire data-center goes down, you’ve lost all your production servers, backup catalog and images if you did not plan ahead for off-site copies of your data.  Many companies do plan, but are still caught up in the old...

Alex Sakaguchi | 25 Feb 2013 | 7 comments

 

Don’t customers hate being misled?

I know I do.  Sometimes it can be innocent…you know, like maybe the sales person wasn’t as knowledgeable as he/she could’ve been.  Or perhaps they were new.  In any case, it behooves the customer to do some homework to make sure that they are not being misled, innocently or otherwise.

Your homework is done.

I came across a situation recently where a customer said that a vendor told them their solution could do global deduplication the same as Symantec, but cheaper.  My first thought was wow that’s a big deal.  As you may know, Symantec deduplication capabilities built into NetBackup and Backup Exec offer customers the flexibility of leveraging dedupe at the client, server, or target, and can efficiently dedupe across workloads like physical and virtual...

kirankamreddy | 25 Feb 2013 | 0 comments

Has data protection got you perplexed? Are you wondering if your current data protection plan is maximizing the value of the technology assets and not underutilizing them? Join this webcast on February 26th at 10 am PST to learn how to create efficient environments with the right people, right processes and right technologies in place to provide the best data protection for your company. Highlights of the webcast include:

  • Top operational challenges in data protection environments today
  • A comparison of various deployment models           
  • An introduction to a new deployment model—Managed Services

Don’t miss out on this webcast, register now! http://bit.ly/X5XEPf   

CRZ | 20 Feb 2013 | 2 comments

I'm very pleased to announce that the next Maintenance Release for NetBackup 7.5 is now available!

NetBackup 7.5.0.5 is the fifth maintenance release for NetBackup 7.5.  It is a cumulative release containing fixes and content from 7.5.0.1 through 7.5.0.4. In addition, this release contains almost 400 additional fixes (bringing the total fixes in 7.5.0.5 to over 1100!) including the most commonly downloaded EEBs, several customer escalations, and internal engineering defects.

NetBackup 7.5.0.5 includes the following proliferations and enhancements:

  • vSphere 5.1 Support - Consuming VDDK 5.0 U1
  • VMware backup host is now supported on the following operating systems:
    • Red Hat Enterprise Linux 5.5 x64
    • Red Hat Enterprise Linux 6.3 x64
  • Bare Metal Restore is now supported on the following operating systems:
    • Red Hat Enterprise Linux 5.8
    • Red Hat Enterprise Linux 6.3
    • Oracle Linux 5.7...
Phil Wandrei | 07 Jan 2013 | 2 comments

Pushing the Life Expectancy of Media Servers; Saving or Costing you Money? 

Are you “penny wise, pound foolish” with your servers? This expression came to mind from a recent IDC report1, Server Refresh Cycles:  The Costs of Extending Life Cycles1. The article stresses that “extending the life of servers too long can lead to an increase in operational expenses that could pay for investments in new technology.” In other words, spend the money to invest in a new server, and it will pay for itself from the increased operational costs that you avoid keeping your current servers up and running.  While the report addresses x86 servers, I thought it was very relevant to backup media servers and Symantec Backup Appliances. It highlights the benefits of the timely refresh of servers and costs of delay. Let’s examine how this applies to backup media servers and how Symantec Backup Appliances can provide additional...