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Christy Loerzel | 14 May 2013 | 2 comments

In today’s business environment, companies move at a rapid pace to provide customers with the best products and services—especially on social media. In times of a national or worldwide crisis when an event dominates online conversations, you need to be conscientious of what your company says on social channels—your own and others. A tweet that promotes your brand or uses inappropriate language during a sensitive situation can result in backlash from your customers, which could not only impact your reputation, but also affect sales.

To maintain a positive social image and relationship with customers, here are five social media best practices to consider during a crisis:

  1. Review scheduled posts immediately. If you use a system to schedule posts in advance, review scheduled posts from both corporate and personal accounts immediately. Don’t use inappropriate words for the situation and avoid communications that could be...
Christy Loerzel | 13 May 2013 | 8 comments

Early last week we unveiled our new enhanced Symantec PartnerNet portal, your online destination for partnering resources. We know it’s important that you spend less time searching for the information you need, and have more time to grow your bottom line. At the end of the day we understand that in order to grow your business, you need to be able to take care of your customers – and the redesigned PartnerNet will help you do just that.

So what’s different, you ask? In addition to a new look and feel, we’ve created a streamlined experience by combining a number of Symantec partner websites to help you generate demand, build your solutions expertise and accelerate your sales cycle. With the enhanced PartnerNet you can:

  • Check the status of your support cases, quotes, Opportunity Registration entries, benefits and more with your own customizable PartnerNet dashboard. 
  • Gain access to...
Beverly van de Velde | 07 May 2013 | 0 comments

Train. Certify. Succeed!

Symantec to Partner with Pearson VUE

Effective June 24, 2013, all Symantec Technical Certification (SCS, SCP) and Technical Accreditation (STS, ASC) exams will be available exclusively at Pearson VUE testing centers worldwide. This transition globally impacts Symantec customers, partners and employees.

The Symantec Certification Program is pleased to announce Pearson VUE as its new, global certification exam delivery partner. Pearson VUE is widely known as an industry leader in providing computer-based test delivery. The partnership will result in a more efficient and engaging testing service with additional locations for examinees. Pearson VUE’s advanced registration and delivery technologies simplify the registration process, allowing faster registration, broader access to exams in over 175 countries and greater...

Christy Loerzel | 06 May 2013 | 0 comments

I’ve written before about Facebook, and given that it has more than one billion active users and is the world’s largest social network, the opportunity for you as a partner is huge. Enticing potential customers with engaging content on Facebook can be a great way to build qualified leads and increase your firm’s revenues.

But what does effective social media content on Facebook look like? How can you craft compelling and interesting content for your Facebook page? In this post, I share a few tips and best practices on increasing reach and engagement through Facebook.

Develop a company voice and content calendar
Find a voice that feels natural for your organization. If your firm were a person, what would “you” be like? Authoritative? Helpful? Humorous? Once you determine your organization’s voice, stick with...

Robert Mencini | 29 Apr 2013 | 1 comment

Here is a great resourse from the Archiving and eDiscovery Community for those of you that are working with Enterprise Vault and come acros 8390 Errors.

Need Help Troubleshooting Enterprise Vault Event 8390 Errors?

Thanks,

Eileen

Christy Loerzel | 11 Apr 2013 | 0 comments

You’ve seen the headlines and heard your friends buzzing about it, but have you checked out Reddit? Everyone from U.S. President Barak Obama to Microsoft founder Bill Gates is using it to engage, answer questions and promote initiatives. But have you considered how to incorporate it into your social media program as a Symantec partner?

If you are unfamiliar with Reddit, it is an online social media community where users vote on content. There are sub-communities, or subreddits, that any user may create that are independent and moderated by a team of volunteers. Some subreddits cater to a more technical audience – such as r/sysadmin and r/vmware subreddits. Reddit users...

Eddie_Toro | 25 Mar 2013 | 0 comments

Deepen your trusted advisor relationship and confidently guide your customers through Mobility challenges with critical information and resources that align with, and support your sales cycle.  Download Symantec’s Mobility Specialist Activation Module to your desktop, get specialized, and deliver superior value to your customers more quickly and easily. 

The Mobility Resource Guide has been updated to include an overview of the Specialist Activation Module and contains details on how to access the module within the Symantec Enablement Toolkit.

Christy Loerzel | 18 Mar 2013 | 0 comments

 

Hashtags—or # symbols, such as #SYMCPartners—are digital markers used to identify keywords or topics in a Tweet on Twitter. They were created organically on Twitter by users as a way to categorize and find messages more easily.

According to Twitter:

  • People use the hashtag symbol # before a relevant keyword or phrase (no spaces) in a Tweet to categorize the Tweet and help it show up more easily in a Twitter Search—think of it as you would a keyword entered into a search in Google or Bing—an identifiable word or phrase so you can more quickly find what you’re looking for.
  • Clicking on a “hashtagged” word in any message shows you all other Tweets marked with that tag or keyword.
  • Hashtags can be used anywhere in a Tweet—at the beginning, middle or end.
  • “...
Eileen | 14 Mar 2013 | 2 comments

Hello Partners,

As part of my new role on Connect managing the Archiving and eDiscovery Community (and Partner Community) I've just learned about a new set of documents created by the EV Content Council that you may find helpful:

You can find the necessary information on the various accounts and users that are involved in an Enterprise Vault environment, as well as the permissions required by each.
 
Enterprise Vault Accounts and Permissions
http://www.symantec.com/docs/TECH76700
 
Compliance Accelerator and Discovery Accelerator Accounts and Permissions
http://www.symantec.com/docs/TECH200788

As always, if you have any feedback on the documents or suggestions  please do leave a comment.
 
 

Caroline_Garrett | 08 Mar 2013 | 3 comments

 

The biggest mobile industry event took place last month in Barcelona when Mobile World Congress came to town!  
 
More than 72,000 attendees from 200 countries were treated to a wealth of learning and networking opportunities; product showcases and announcements; inspiration and innovation during the 4 day event.
 
The Symantec stand generated lots of attention from customers, partners, press and analysts, all keen to hear about a solution to secure mobile information traffic.  The most popular request for information was around how to respond to the increasing appetite for secure applications and data providing in a self service environment.  Many organisations today are becoming overwhelmed with maintaining proper security and governance while still ensuring they provide services that meet their customers' expectations for productivity and innovation...