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GRH | 02 Feb 2010 | 4 comments

This Blog Post comes from "View From the Bunker" - a blog about security and availability from some of the folk at Symantec. We will continue to check this blog and share its insights here regularly.

iPad’s domination of the news agenda has provided a golden opportunity for cybercriminals to target consumers hungry for more information on Apple’s new creation.

As soon as the announcement was made, we observed that related search terms had become targets for Blackhat SEO attacks and phishing attacks. People interested in finding out more about the iPad over the internet must be on guard. 

The excitement over the iPad has been building for months now, so it’s only to be expected that its announcement would spark a huge spike in search traffic...

GRH | 21 Jan 2010 | 0 comments

A zero-day vulnerability recently identified in Microsoft Internet Explorer was used as an entry point for a coordinated set of cyber attacks that has been carried out on dozens of large enterprises. Please be advised that Symantec is working to keep our partners and customers informed of these cyberattacks known as Hydraq (also known as Aurora, Google Attacks, and the Microsoft IE Vulnerability (advisory number 979352)). The malware behind most of these attacks, "Trojan.Hydraq" appears to have been part of a sophisticated attack pattern designed to steal large amounts of intellectual property. Your customers may have become aware of this event from the heavy media coverage about the attacks on Google.
The underlying vulnerabilities used in this attack are now widely known and likely to be exploited by other cybercriminals even though the Command and Control infrastructure behind this coordinated attack has been taken down.

It is important...

GRH | 20 Jan 2010 | 1 comment

I am sharing this post from my friends at MSP Mentor ( The site's Editor Joe Panettieri posted this advice.

When I picked up my local newspaper this morning, I noticed an article titled “How to Market Yourself As An Expert.” The opinion piece included nine tips. And the tips certainly apply to multiple markets — including managed services. Here’s a look.

Here are the tips…

  1. Teach a class/host a webinar
  2. Write a special report/white paper
  3. Write a column
  4. Write and article
  5. Get third-party endorsements
  6. Write an e-zine or newsletter
  7. Write a book
  8. Participate in social media
  9. Get speaking gigs

Sure, that’s a very basic list. But here’s the key question: How are your writing and communication skills? Every tip, it seems...

CraigV | 12 Jan 2010 | 0 comments


Thought I'd share this with you all...
I had a server in Africa that was failing backups all the time. Initially it had an HP StorageWorks 1/8 G1 autoloader connected. I tried just about everything to get it working, and was really happy to get 2 working backups through. Backups then failed, and reparing the drive was going to be too costly.
An HP StorageWorks MSL2024 was sent to the site, along with new LTO2 tapes (not backing up much!). It was correctly cabled up, and Backup Exec 11D was upgraded too BEWS 12.5 with SP2 (which has seen my backup environment stabilising greatly!). I was able to inventory the slots, could unlock/lock the drive, and could initialise the device. i would complete about 90% of a tape erase, and it would then fail.
Backups would start out at 10MB/m, and drop down to 3MB/m, before hitting 0 MB/m and eventually failing.
I tried upgrading the service pack again, reinstalling the application...

GRH | 16 Dec 2009 | 0 comments

Bill Robbins, Symantec Executive Vice President of Worldwide Sales, spoke Tuesday at the 2009 Raymond James IT Supply Chain Conference in New York City.


"We're focusing on our partners very much driving incremental new business. This is not just a fulfillment mode," he said. "We've also been pushing our services opportunities to partners, as you saw at our recent PartnerEngage, to reduce conflict and make sure our customers know that our channel partners are fully qualified to help them. There is more wood behind the Symantec arrow in driving new opportunities."

He also said, "We're focused on providing a much more holistic solution than a McAfee or other competitors can. Customers are looking to deal with fewer vendors rather than more, and we feel that customers are responding well to our roadmap."

You can download the webcast of the speech...

GRH | 14 Dec 2009 | 0 comments

Leverage the power of Threatcon

Screen shot 2009-12-14 at 2.48.18 PM.pngThis free widget brings the power of Symantec Security Response to your website, blog or corporate intranet. Powered by Symantec's Global Intelligence network, this tool provides your website visitors with up-to-the-minute information on the latest security threats, risks and vulnerabilities.

Follow the simple steps and your site will be enabled as an information security destination.

GRH | 03 Dec 2009 | 0 comments

A recent report from Channel Web ( ranks the backup and recovery vendors heading into what will certainly be a dynamic year in this software category. For the complete report, see

Storage: Top 10 Backup and Recovery Software Vendors


Backup and recovery software is still the bread-and-butter product category for solution providers with a storage focus, and there are a lot of applications from which to choose. We recently surveyed storage VARs and integrators and asked them to select the backup and recovery software vendors they feel have the technologies and products that best meet customers' business needs. Here's a look at who they picked.


1. Symantec

No. 1 on the list of solution providers' backup and recovery software vendors is perennial favorite Symantec.

Symantec is a mainstay for storage solution...

GRH | 18 Nov 2009 | 0 comments

Here's how to post in the partner groups:

Step 1: Log In for access

Step 2: Choose Partner Group

Step 3: Select language preference

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Step 4: Enter Title and Body copy of your Post
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Step 5: Now choose your Community of interest

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Step 6: For product-related communities, now choose product specifics

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Or Step 6: For business-related communities, follow the options here


.peter | 21 Oct 2009 | 2 comments

Welcome to Symantec’s Partner community - an online business environment where our partners and Symantec can share information with each other related to business topics including Partner Incentive Programs, Specializations, Training, and Partner-to Partner Collaboration. Launching in English in North America initially, this community will eventually support all of our partners worldwide.

Now you can discuss business topics in the Partner community and technical topics in the respective product communities. As a member of Symantec’s Partner Program, you have the ability to post content publicly (default) or privately “for partners only” by associating content with the Partner Group. Partners with a PartnerNet account are automatically associated to the Partner Group.

PPM4NAM | 21 Oct 2009 | 0 comments

Symantec just released their 2010 version of their award winning Norton products. If you're a partner, find out if you can get a free copy by going to PartnerNet. If you had problems with Norton in the past, try them again. You won't regret it. You'll see a difference!