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Susie Spencer | 21 Aug 2012 | 0 comments

It’s been just over 5 months now since Backup Exec 2012 became generally available, and we’ve seen a lot of exciting air cover regarding this release. If you are one of the few partners who haven’t heard about it yet, in this new version we introduced a brand new user interface, physical to virtual conversion, bare metal recovery, dissimilar hardware recovery and many other key features that continue to make Backup Exec stand out against the competition. Backup Exec 2012 was designed specifically to help customers and partners around the globe discover a new, easier way of managing backup and recovery.
 
Many customers, partners and third party reviewers talked about how much they loved the great new interface and the dramatic change that was introduced. As is the case with change however, some customers were frustrated with this transformation and expressed their dissatisfaction through many social media platforms. What I personally love about...

Denis Kattithara | 18 Jul 2012 | 0 comments

Hello Symantec Partners,

Have you ever come across a situation when you need assistance but not sure whom to approach? While there are Technical Support services in place, they may not address challenges associated with Design or Assessment.

Stay assured, Symantec Partner Assist is at your rescue for any challenges associated with Design, Assessment, Implementation, Health Check etc. These services are available for Enterprise Vault, NetBackup, NetBackup Catalog Manipulation, Data Loss Prevention, Symantec Endpoint Protection and Symantec Network Access Control  and are priced at 1750 USD per unit (5 days remote assistance). Moreover, if you achieve Symantec Master Specialization you are entitled to one service unit absolutely free!!

Engaging Symantec Partner Assist is just a click away. Please feel free to leverage our services by reaching out to us at Symantec_PartnerAssist@symantec.com...

Eileen | 22 May 2012 | 0 comments

Hi Partners,

I thought you would be interested in the technical video series that was created for Backup Exec 2012 around the new user interface. Let us know if you find these valuable.

Introducing the New Backup Exec 2012 User Interface

Backup Protection Management in Backup Exec 2012

Advanced Protection Scenarios in Backup Exec 2012

P2V and B2V in Backup Exec 2012

Protecting Virtual Environments with Backup Exec 2012

...
Eileen | 09 May 2012 | 0 comments

Hello Partners,

Be sure to check out and join "The Best of Vision on Demand" group on Symantec Connect.  It's a great way to stay in touch with what's happening  at Symantec's Vision 2012. 

You can watch live video streams of the keynotes and breakout sessions and access on demand videos.  I just posted Enrique Salem's opening keynote and more videos will be available shortly.

After the conference, we'll have the recorded sessions and presentations available from all of the sessions.

~Eileen, Partner Community Manager

Eileen | 25 Jan 2012 | 21 comments

We have just launched a new feature on Symantec Connect today that I think you'll really like. 

For those users that have been "Certified" by Symantec (aka:  Symantec Certified Specialist or SCS) you will now see a blue "certification" badge next to the users name.  The certification program here at Symantec combines our data protection, high availability, and security credentials into a single program that spans Symantec solutions. 

Certifications are customer focused and the exams are designed specifically for customers and cover core elements measuring technical knowledge and competency against factors such as installation, configuration, product administration, day-to-day maintenance, and basic troubleshooting.

You may be asking, so what is the difference between Certifications and Accreditations?

Accreditation is partner focused and the only vehicle by which...

Kevin Mikalsen | 04 Jan 2012 | 3 comments

I'm Kevin Mikalsen and I've been part of the Symantec University for Partners for nearly 5 years and as of September, I was asked to step up and lead the Enterprise Partner Readiness and Enablement efforts. In this blog, I’d like to share some reflections on the first 100 days in my new role and gather your input on how we are doing and what you'd like us to do more of.

First, I'm very fortunate to be leading such a great team focusing on global partner readiness & enablement.  Secondly, ours is a global team and we have a great relationship with the channel leadership in all the regions and that is something we'll continue to maintain. Lastly, and most importantly, I recognize that in order to be successful in my new role I have to turn my voice off and my hearing on. I have to really listen to what our partners, channel sales/marketing teams that support the partners have to say.  I started...

StandAround | 16 Dec 2011 | 0 comments

You want to know the procedure or best practice regarding installing Symantec Scan Engine on a clustered environment.

The Scan Engine Server itself does not know that other scan engines exist and is not Cluster Aware.  The recommendation for Scan Engine is always a dedicated stand alone server, or a pool of stand-alone servers that can be contacted by an ICAP client. The ICAP client is given a list of available Scan Engines and takes care of load balancing.  In the case of a cluster the ICAP client would be given the IP addresses of the individual nodes.This results in the Clustering being redundant feature.

Eileen | 05 Dec 2011 | 0 comments

Hello Partners,

If you like to get your information about Symantec products and technology in a video format, be sure to check out the recently redesigned SymantecTV.

With a more modern look, you can now search videos and browse through each video category with greater integration.  In addition, there is more subtitling and language support.  And, for those of you that are always on the road, be sure to check out the new mobile playback and navigation functionality. 

You can also find all the Symantec Connect videos located under the Community tab as well as here on Symantec Connect.  We've added a lot of new, screencasts, how-to product videos, and demonstrations with more on the way.

Check it out and let us know what you think.

-Eileen

 

 

skibridgo | 29 Nov 2011 | 0 comments

Achieving Master Specialization status requires considerable investment. I was really intrigued when I read about Insentra's story and I think you should be too.  Here is a company that identified a real channel reseller need and has built their business to help you deliver Symantec solutions.  By working with a company like Insentra, you can overcome those upfront investment hurdles.  I think it is a great way to help you grow your revenue and pool of technical skills when needed!  Rather than staffing up and carrying a huge overhead for deals that may happen sporadically, at least initially, you can access the talent that a company like Insentra makes available to you. 

Is this a common problem?  Do you think your region could benefit from a partnership like this?

Check out all the...

mitch_eich | 17 Nov 2011 | 2 comments

Work has been completed on the Client Management Suite Assessment and Upgrade Service Delivery Resource Kits and are now available for download by our Specialized and Master Specialized partners. This completes the set of 3 SDRK's for the Client Management Suite service offerings (Implementation, Assessment and Upgrade).

Stay tuned for maintenance releases as new developments take place. For this reason, I HIGHLY recommend that you subscribe to the CMS libraries on SymIQ for Partners. Subscribing to the CMS libraries will alert you when updates to the SDRK's occur. Details on how to subscribe to these libraries as well as customize your own alerts can be found in the attached pdf document.

Highlights – CMS Assessment SDRK

A number of new changes were incorporated into the collateral in support of this launch, including:

  • Updates and enhancements to the Service Delivery...