I believe this is not only concerning my EMM part, but overall Symantec partners & customers, using the Symantec support.
From Monday 29th October, the Symantec Support ticketing were switching to another system.
Force all existing tickets to switch a new number... Well, I assume a better transition would be to avoid such change on existing. But I am sure this kind of system migration; get a lot of difficulties to manage. So, OK for that, we can understand.
But when to get back history access: No way, all existing tickets vanished, all the same migrated a new number...
On the start, we can believe it will be only for new case or initial creation. I create one, populate all fields, and try to get the "ticket number" and the "message" I was populating.
BUT NO WAY, no access any more, no email confirmation, and no History ACCESS ...
That is now exactly...