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CDeBrine | 31 Oct 2012 | 0 comments

Protect your Customers with EV SSL Certificates

VIDEO: Maximize Customer Trust and Transactions with Extended Validation
WHITE PAPER: Fraud Alert: Phishing — The Latest Tactics and Potential Business Impacts 2012

 
As one of the top cyber crime ploys impacting both consumers and businesses, phishing has remained a consistently potent threat over the past several years. In fact, the cumulative number of phishing attacks recorded in 2011 represented a 37 percent increase over 2010.[2] The impact on businesses can be quite severe. RSA estimated in its October 2011 Fraud Report that the worldwide...

Pascal KOTTE | 31 Oct 2012 | 4 comments

I believe this is not only concerning my EMM part, but overall Symantec partners & customers, using the Symantec support.

From Monday 29th October, the Symantec Support ticketing were switching to another system.

Force all existing tickets to switch a new number... Well, I assume a better transition would be to avoid such change on existing. But I am sure this kind of system migration; get a lot of difficulties to manage. So, OK for that, we can understand.

But when to get back history access: No way, all existing tickets vanished, all the same migrated a new number... 

On the start, we can believe it will be only for new case or initial creation. I create one, populate all fields, and try to get the "ticket number" and the "message" I was populating. 

BUT NO WAY, no access any more, no email confirmation, and no History ACCESS ... 

That is now exactly...

Symantec Corp. | 29 Oct 2012 | 3 comments

By Rob Greer, Vice President & General Manager, Enterprise Mobility, Symantec

Over the last few years, we’ve seen an increase in the number of new mobile operating systems. The latest example is Microsoft’s announcement today of the availability of Windows Phone 8. At Symantec, we work to ensure that our customers are able to protect and manage their data, apps, devices and users on all mobile platforms. As such, we’re pleased to announce that Symantec Mobile Management Suite – a single solution that covers mobile device management, mobile application management, and mobile security – now provides support for the new Windows Phone 8 platform.

As users start to access corporate email and other resources with their new Windows Phone 8 devices, businesses will need to protect these activities. The mobile device management component of the suite,...

NatalieM | 19 Oct 2012 | 0 comments

Last week Darren Gale, Symantec EMEA Mobility Subject Matter Expert, presented at Canalys Channel Forum in Barcelona to the EMEA channel community regarding the Mobile market opportunity.  He addressed how mobile is driving new behaviours and changing the way customers are looking for advice from their partners to guide them in this rapidly emerging landscape and provide mobile solutions for an end user centric future.    Every partner has an opportunity to add value to their customer around addressing the mobility challenges and this presentation addresses how you can monetize the mobile opportunity with your customers.  You can view the presentation here.

You may also be interested in seeing the the new Symantec...

Christy Loerzel | 18 Oct 2012 | 0 comments

 

There are a lot of social networking platforms on the web today—Facebook, Twitter, LinkedIn, Google+, Pinterest, YouTube, Myspace, Meetup, myLife and the new Pheed to name only a few. Unless you have unlimited headcount, chances are, you can’t possibly create and maintain a social presence for your company on all of them, let alone more than one or two. That’s why, in this week’s addition to the partner social media series, I start addressing some of the most popular platforms—Twitter, Facebook and LinkedIn.

I’ll say that with the caveat that overall Facebook, Twitter, LinkedIn, blogs and YouTube were the top five social media tools used by marketers, with Facebook leading the pack. But if you break it down by business-to-business marketers—like you and myself—marketers are more focused on LinkedIn, Twitter and blogging. That’s, at least, according to...

Charla Bunton-Johnson | 09 Oct 2012 | 3 comments

The Best Blacklist Protection—Symantec Website Security

Search engines, the heart of the internet, reserve the right to blacklist websites. Blacklisting can mean that a company does not show in search results or that a warning is given if a user clicks on a blacklisted website. Websites become blacklisted for a variety of reasons. The two most frequent reasons are:
  • Failing to meet search engine usage guidelines (i.e. overly aggressive search engine optimizations [SEO] that violate a search engine's terms of service)
  • Websites being shown as a source of malware

The malware could be intentional (i.e. phishing, spoofed websites) or unintentional (i.e. website has been hacked or otherwise infected by a third party). A surefire way to get blacklisted is to harbor a website being infected with malware.

...
Christy Loerzel | 08 Oct 2012 | 0 comments

 

Interested in learning more about social media for your business? Watch Social Media Training for Symantec Partners, a recorded webcast, or join us on November 7 for a live webcast, for those who manage social media for a Symantec Partner company, discover how to use social media to reach and engage with your customers.

What's your favorite social media tip? Share your thoughts below...we looking forward to...

Christy Loerzel | 02 Oct 2012 | 0 comments

Social media—by now almost every company knows they need to get on board in some way, but many don’t know where to start. Many have started that Facebook page or put out a few tweets only to lose momentum. Others inspire envy in their seemingly effortless success with thousands of followers and comments galore.

To help you be the latter instead of  the former,  the Symantec Partner Digital Strategy team and I will be offering tips and tricks in a series of posts starting today, complete with guidance and case studies to help you better navigate how to use social media for your business and connect with your customers. We’ll start small and drill down over time.

And we’d love to hear from you—what are your own successes, challenges, what would you like to know more about. We also invite you to join us online on Twitter and...

jennifer_penney | 28 Sep 2012 | 2 comments

Partners,

If you have an existing customer who previously purchased support for one of Symantec's products, or had interacted with Symantec Enterprise Support Services (ESS) they most likely received an email from Symantec saying that an online self-service account—or SymAccount—had been created for them.  Please know that this was a valid email and  part of the upgrade to Symantec's tech support experience. Symantec  created these new accounts as part of the migration effort to the new platform.
 
If you have questions about the upgrade, please visit PartnerNet, where you can access the latest information.  You can direct your customers to...

Fabiano.Pessoa | 22 Sep 2012 | 0 comments

Dear, good day.

Performing some tests a few days ago based on the operation of virtual machines performed the test regarding the transfer of files from virtual machine to real machine and vice versa.

Aware that when it comes to attacks on companies 80% of them occur within the same company was able to observe that XP Mode (virtual machine with Windows XP OS) can seamlessly receive data transfer etc. to copy a real machine.

Most of the competitors tested antivirus did not detect an intrusion of this type of transfer (copy) to the real machine as treating infection. Can not have this new code in its database or not but it was done and still leaving in fact the same as treating process network.

The test was conducted using a backdoor to open a specific port (15) and make a "Reverse Shell".

Some just because it was only identified with this code in its database to 2 days only but not detected and started to treat this code as the normal PC...