It happens many times that you try to install SEP or SEPM and at the end it rolls back.

To avoid losing time by guessing what could be the cause of such issue it is worth to find the installation log and look. It gives you much useful information and sometimes helps you to resolve the problem very quickly.

Installation log’s names for the above products are:

sep_inst.log for SEP

sepm_inst.log for SEPM

Usually they are stored in the temporary folders:

C:\Windows\temp

or

C:\Documents and Settings\User_Name\Local Settings\Temp (where User_Name is currently logged user. You can open this temp by typing %temp% in start -> run)

If the installation log will not be found in none of those locations, you can search for those names on your whole disk.

If still cannot be found, you might have to force the...

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I'd like to share the free tools I downloaded from the Internet. These are the tools that I use almost on a daily basis in deplyoment and troubleshooting SEP clients for the past few months. All of these are freeware so you can use it as long as management approves. So, here goes:

• PingInfoView - Used to ping multiple clients by list. Either hostname or IP and you can select either ping once or continous and also set the maximum time to wait before timeout. This one doesn't get detected as a malware by Symantec. I use this with the reports of non-reporting clients to check if they're online before starting up the Sylink replacer. You can copy or export the results into a spreadsheet.
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