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Showing posts tagged with Best Practice
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EtsukoK | 19 May 2009 | 5 comments

Today, Symantec will participate in the 2009 Phoenix Awards at the National Small Business Week event in Washington D.C. Since 1998, the Small Business Association has given the Phoenix Award to business owners, public officials and volunteers who displayed selflessness, ingenuity and tenacity in the aftermath of a disaster, while contributing to the rebuilding of their communities.

Losing critical information in the wake of a disaster can be crippling for a small business and it is critical for small businesses to establish a disaster recovery plan. By putting basic best practices to action companies can protect against data loss and system downtime, establish business continuity and ensure rapid recovery from a disaster.

We’ve put together a list of simple tips that can help small business easily develop a disaster recovery strategy:
1. Know what needs to be secure and protected – This data includes customer information, human...

Gina Sheibley | 18 May 2009 | 1 comment

One of the keys to keeping a small business up and running is protecting critical information safe from potential spyware, malware and spam threats. Small businesses need an easy, reliable, cost-effective way to make sure their important data is secure and available. In today’s environment of exponential data growth and more sophisticated threats, protection requires more than just antivirus.

Security threats are increasing in complexity and number, and many are now designed to target specific information while also evading detection by a single security mechanism such as antivirus. And many of today’s attacks do not discriminate based on the size of the company. In addition to this the volume of information small businesses must protect continues to expand.

A multi-faceted suite that provides protection and backup and recovery capabilities will allow small businesses to protect the information that drives their businesses.

Current malware...

t_dawgy78 | 12 May 2009 | 0 comments

There have been a ton of questions on how to migrate to the new Symantec Endpoint Protection Small Business Edition.
Probably the easiest way to remember this is the following:

For current customers on SAV CE, when you are up for renewal, simply use the cross grade sku to get SEP SBE.

Below is a great URL that gives a summary on migration paths as well as price impact:

skc skc | 09 May 2009 | 3 comments

Hi all,

Need solution badly!!!!!!!!!

 When i open my drives semantic anti virus detects and deletes Klif.sys virus and opens in new window. This happens every time when i open drive. Is there any why yo remove virus.

any solution.?

mon_raralio | 06 May 2009 | 13 comments

Monitoring for virus coming from the Internet would really help in preventing infections, at least on the entry-point where a client accesses a malicious website.
My first step would be to get the reports from the SAV or SEP reporter. The file would contain information on the infection particularly the path where the infection was detected.
Internet files would be stored in C:\Documents and Settings\username\Local Settings\Temporary Internet Files

Take note of the computer name, the username, and the time of infection.

I'm using Internet Explorer History Viewer and checking the remote PCs visited sites (assuming that the user hasn't yet deleted the history) and cross checking the sites visited at the time of infection.
The application shows the history in html table format so it's easy to see the sites visited.

I also use Norton Safe Web to get additional details on the website that was visited....

carubin | 05 May 2009 | 6 comments

Today one of our sites overseas was hit by the confickr Trojan. This was unforturante considering that we had been preparing for this for months and felt that we had things under control. The site admins had not followed our advice and were thus treated to a very unpleasant Monday.

Fortunately, we had already put together a doomsday kit which I ftp'ed them as soon as I got to work and got the alert as to their problem.

The kit consisted of 4 parts:

1. The latest Symantec virus definitions in a self extracting, self installing format
2. The executable for MS08-067
3. The Microsoft Malicious Software Removal Tool from February 2009
4. A reg hack to disable the autorun.inf function (a documented Confickr attack vector)

At our shop we burned a bunch of CDs for this just in case we couldn't deliver this with NS or DS. Thank goodness we haven't had to use it.

rick_maddox-123 | 04 May 2009 | 4 comments

When was the last time you considered your handheld or mobile device as a real threat?

There is a lot going on in the mobile security arena these days, and I'll try to explain a few of the considerations we review at Symantec, and what you can do about these new threats. Let's start off with a few basic premises for sake of discussion.

1. Smartphones play an increasingly vital role in today’s business and they frequently contain a wealth of sensitive information.
2. Smartphones represent the new computing platform paradigm for both business and leisure; however, these devices have become the new vulnerability.

So, what does this mean? As you know, many smartphones are more of a mini-computer than a phone.  As such, these devices are "endpoints."  These devices house sensitive information that is typically a blend of both professional and personal content. Lost smartphones are a serious threat for...

Hear4U | 04 May 2009 | 9 comments

Hi folks,

As you may have noticed, there are a number of Technical Support Staff members on the forums. As I review various threads, I'm seeing many with terrific answers by community members, trusted advisors, and the technical support staff that are monitoring these boards.

If your question is answered, please remember to click on the "mark as solution" under the reply that solves your issue. If you review a reply that has merit, and helps to solve the original question, please use the voting feature - this will help other community members see a particular thread has received votes - which often helps users.. The filtering on "solved" threads will also greatly increase the usefulness of this feature within the forums.

All in all, this functionality will help make the community a more "solutions" oriented site and bring the best content "up to the top."

Thank you,


khaley | 02 May 2009 | 10 comments

What changed everything was when the hackers, miscreants and ne'er-do-wells moved from fame to fortune. Once these guys figured out you could make money, malware became crimeware and nobody writes malware for bragging rights anymore. It’s for the moola.

So it’s been hard to explain Conficker/Downadup. It’s been plenty famous. But it wasn’t doing anything to make money. That changed shortly after the E variant came out. (If you can’t keep the varinants straight, don’t feel bad. Most people can’t. Want to see a terrific visual explanation? Check out the video Ben Narhorney put together to explain it all. You can see it on the Symantec Security Response YouTube channel. There are other great videos there too.

So how did Conficker move to fortune? Well it wasn’t by changing its own behavior. It was much more simple than that. It...

Hear4U | 28 Apr 2009 | 2 comments

Green, Yellow, Red, and Grey - not quite a rainbow, but they are welcome colors around the community.  If you read last week's blog post, you may be asking yourself,  what does this have to do with being customer-centric at Symantec?

Well, if you've visited the community over the last week, you've probably noticed a variety of  colored-badges popping up within forum threads.  Most people associate "green, yellow, and red" with a stoplight;  when to "go," when to either "speed up or slow down," and when to "stop."  Fortunately,  all the colors mentioned can be associated with "go,"  = assistance = customer centric.

Let me take a minute to define the colors for you, and why they are important.

  • The newest color, green, is used for technical support folks who are assisting customers on the forums. 
  • Yellow, as you know, is used for...