1. Your role in the organization/company (CTO, CIO, CEO, SysAdmin, etc)?
To give you a background, the company that I have been working for deals with Resarch, Media/Public Relations, Crisis Issue Management and everything with regards to relations communications. I worked here before as a technical support/network engineer and we have been using Symantec Antivirus 10.x.x for 5 years. We also act as an IT consultant for this company serving all kinds of their IT needs in all categories (cellphones, desktops, servers, etc)
Due to an unpleasant events, we were replaced by a group of IT which replaced the anti-virus system. I am not sure why they replaced the virus system since the SAV Antivirus System was very reliable for the company. My guess is that this group wanted to get cut from the antivirus seller.
Now, I was re-hired and working as the MIS Manager/Officer for the company. Based from my techsupport group, they encounter numerous issues...