I am receiving many support requests related to scan errors of the scan engine, which are caused by a suboptimal usage of the system resources, or because someone simply did not configure the parameters in the right way.
The scan engine is not software that can be set up and is good to go. In each environment, there has to be done some tuning to avoid errors and/or performance issues.
For that reason I talked to Symantec’s tech support to get a little help on how to configure the resource parameters correctly.
So if you are experiencing scan errors in a large amount or get reports of bad performance, please check the following steps:
1. Open the scan engine interface and go to “reports” -> “resources”
2. Note the value of “thread pool size”
3. Note the value of “Load statistics” -> “queued...