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Mithun Sanghavi | 20 Aug 2013 | 2 comments

Hello,

My name is Mithun Sanghavi and I am part of the Technical Support organization at Symantec. I’m sure you have had a few “How do I..." or "Where can I find...?” kind of questions about Symantec Endpoint Protection. This blog is to assist Symantec Endpoint Protection users with answers to these questions.

First off, I want to introduce you to SymWISE. This is our new product support knowledge base. It is available for our users and partners. This system is an online resource for support information for all Symantec products. SymWISE is one component of a larger effort to provide online resources and self-service options for our users and partners.

Content includes:

  • Best practices
  • Downloads
  • How to instructions
  • Technical product information
  • Troubleshooting tips

SymWISE features a search engine to help you find the information you need for any Symantec...

Kari Ann | 05 Aug 2013 | 1 comment

 

SC Magazine conducted a group test of endpoint security products and reviewed Symantec Endpoint Protection 12.1.2 in the August 1, 2013 issue. Symantec Endpoint Protection 12.1.2 received a very positive review, receiving an overall rating of five out of five stars in this important trade publication. The review specifically called out SEP’s protection of millions of endpoints, SONAR engine, Insight technology and intuitive usability, concluding that, “Symantec has put together a solid product.” The full review can be read here

.scMag3.ashx__0.jpg

Wally | 29 Jul 2013 | 0 comments

We're testing SEP 12.1.2 on a 64-bit Windows 7 Pro client.    When we run a full scan, sometimes we get a large difference in the number of files scanned.   For example, sometimes SEP will report 170,000 files scanned, then if we immediately run another full scan, SEP will report 80,000 files scanned.  

The answer from Symatec Support is that this is normal behaviour for  the SEP 12.1 client.

Support says that the first full scan after an AV defs update rescans everything, including the file cache.  Subsequent full scans performed before the next AV defs update does not rescan everything as some files are marked as already having been scanned.   Support says the product was designed this way for performance.   

In our scans, we're seeing between 1,500 and 3,000 files trusted, but the apparently the number of trusted files are not the reason for the difference in the full...

Elangovan | 19 Jun 2013 | 7 comments

Product: Symantec Endpoint Protection 12.x (Client)

In case observed "Firewall is Malfunctioning" status with SEP after install & "Firewall driver is not loaded" for pointing mouse cursor over SEP system tray icon. Try to do the following to resolve the problem

Manuall steps to bind teefer driver to NIC

1. Open properties of NIC adapter.

2. Click Install and select 'Service' and then click 'Add'

3. Click 'Have Disk' and browse to "<Symantec install path>\12.x.xxxx.xxxx.xxx\Bin"

4. Based on the OS, select 'teefer.inf' file from followng folder and install.

TeeferVista (winVista & win7)

TeeferWin8 (Win8 and above)

TeeferXP (winXP & win2003)

5. Reboot machine and check.

 

James Hanlon | 10 Jun 2013 | 1 comment

You must have been taking a long (and probably well deserved) holiday if you have not noticed the increasing use of the term “cyber” in the press recently.

Anything security related is now a cyber risk, a cyber incident or a cyber attack. Governments are driving cyber strategies, citizens need to be cyber aware, businesses are tabling cyber projects, companies are building cyber capabilities, vendors are creating cyber solutions and consultancies are creating cyber practices to help you enhance your cyber resilience.

With all this hype, the key question is - what is different from the infrastructure and information security we have been doing for years and this new cyber approach? This is a good question because everyone seems to have a different perspective on cyber. And for very good reasons.

At Symantec, we get the opportunity to discuss the different interpretations of cyber with many types of users and businesses – consumers, small and...

Mithun Sanghavi | 06 Jun 2013 | 14 comments

Hello,

Symantec Endpoint Protection 12.1.RU3 has been released on June 6 2013.

You may find the latest release, Symantec Endpoint Protection 12.1.RU3, here:

This build's version is: 12.1.3001.165

Upgrade and Migration paths

Symantec Endpoint Protection 12.1.3 (RU3) can upgrade seamlessly over the following:

  • Symantec Endpoint Protection 12.1.2100.2093 (RU2 MP1)
  • Symantec Endpoint Protection 12.1.2015.2015 (RU2)
  • Symantec Endpoint Protection 12.1.1101.401 (RU1 MP1)
  • Symantec Endpoint Protection 12.1.1000.157 (RU1)
  • Symantec Endpoint Protection 12.1.671.4971 (RTM)
  • Symantec Endpoint Protection 11.x (can be upgraded to enterprise version only)
  • Symantec Endpoint Protection Small Business Edition 12.0

Symantec Endpoint Protection 12.1.3 (RU3...

Mithun Sanghavi | 05 Jun 2013 | 5 comments

Hello,

Here are the Knowledgebase Articles available for Symantec Endpoint Protection 12.1.3001 (RU3) which would assist you to prepare for this Latest Release.

NOTE: This Article would be updated as and when new Articles in reference to Symantec Endpoint Protection 12.1.3001 (RU3) gets published.

 

Product Guides

Release Notes and System Requirements for all versions of Symantec Endpoint Protection and Symantec Network Access Control

http://www.symantec.com/docs/TECH163829

Symantec™ Endpoint Protection, Symantec Endpoint Protection Small Business Edition, and Symantec Network Access Control 12.1.3 Release Notes

...

Mithun Sanghavi | 05 Jun 2013 | 21 comments

Hello,

Symantec Endpoint Protection 12.1.RU3 has been released on June 6 2013.

You may find the latest release, Symantec Endpoint Protection 12.1.RU3, here:

https://symantec.flexnetoperations.com/control/symc/registeranonymouslicensetoken

MR3.JPG

 

This build's version is: 12.1.3001.165

Upgrade and Migration paths

Symantec Endpoint Protection 12.1.3 (RU3) can upgrade seamlessly over the following:

  • Symantec Endpoint Protection 12.1.2100.2093 (RU2 MP1)
  • Symantec Endpoint Protection 12.1.2015.2015 (RU2)
  • Symantec Endpoint Protection 12.1.1101.401 (RU1 MP1)
  • Symantec Endpoint Protection...
Philip Routley | 29 May 2013 | 0 comments

Real world tests show Symantec Endpoint Protection Small Business Edition 2013 leads the pack

Symantec’s endpoint solutions, designed for consumers, small businesses and enterprises, were recently awarded top honors from Dennis Technology Labs, specializing in security testing that uses a world-class anti-malware framework.

  • Symantec received Dennis Technology Labs’ “AAA” rating and received the highest scores across every category in its Anti-Malware testing.
  • Norton Internet Security scored the highest for home protection, while Symantec Endpoint Protection Small Business Edition 2013 (SEP SBE 2013) won for small business protection and Symantec Endpoint Protection 12 won in enterprise protection.

SEP SBE 2013 was the only small business solution to receive the Dennis Technology Labs AAA award. Testing was performed over a 3 month period...