I have seen administrators of SEP, DLP, SSIM etc to be on Connect invariably. They don't refer to admin guide of SEP, DLP etc as much as they refer to forum, article, download on Connect. Why is that? Why can't Symantec develop admin guide just like the articles on Connect?
I think the answer is simple!
Admin guide developed by Symantec is about the product. For example, admin guide of SEP will talk about the using SEP, using its feature, product functionality etc.So, its actually product documentation. Whereas, Connect has the solution of practical challenges that administrators find in day to day operation. So, Connect is more about the implementation of product in a specific environment. Now, there can be 1000s of different environment and providing the solution of challenges of each environment differently is difficult for any product vendor. Also, given different environment, how product would behave is difficult to ascertain!
...