If you don't care for the details of this blog, there is a Summary at the bottom.
Recently I was called, at home, informing me that my computer was “downloading viruses”. This is the fourth time this has happened and so I decided to take notes, screenshots and follow through with what happens.
Just a quick note about my setup; I pretended that my machine was a Windows XP SP2 box, which is actually virtualised and has many snapshots already taken. This means, if required, I can give control to anyone online of this machine without worry. Consequently, whilst the caller was describing my problems, I had created a backdoor to this system that allowed me to control processes from another computer. This meant, if anything TOO bad was about to happen, I can cut them off. I also had to pretend that I knew next to nothing about my computer and that I just used it for web browsing and e-mail.
So, here’s what happened: I received a call at...