Here in Symantec.cloud support, we speak to a lot of customers. We handle over 18 thousand client communications a month, via telephone, email, and online chat. It’s no wonder then, that we spend a lot of time looking at all our support data to ensure we do the right thing for you, the client.
One of the things we’ve found is that 1 in 4 support cases are not technical issues, but informational ones. Symantec.cloud put the technical folk right on the end of the phone to give you the best possible help and support. With that in mind, you may sometimes find it more convenient to use some of our other resources;
Online Help has been created with set up and configuration in mind. If you are a new administrator or just need a reminder of how things work, there is no better place to learn how to get the...