Welcome to the first of many Symantec.cloud support blogs! It's been a busy year for everyone, with cloud-based IT solutions continuing to snatch headlines everywhere. We thought it would be a good time to share what we're doing in support.
Here in support we monitor all of the issues coming through. Two items in particular come up time and time again and they are the most prevalent reasons our customers contact support for 2014 so far.
The first of these is Mail Failures. Symantec.cloud process literally billions of mail connections each week, so a certain degree of mail failures are to be expected. It might surprise you to learn however, that less than 10% of the mail failures investigated are as a result of the Email Security Service. Most mail failures occur with the sender or recipient.
With that in mind, we always advise our customers to read any bounceback message they receive carefully. We've put...