Green, Yellow, Red, and Grey - not quite a rainbow, but they are welcome colors around the community. If you read last week's blog post, you may be asking yourself, what does this have to do with being customer-centric at Symantec?
Well, if you've visited the community over the last week, you've probably noticed a variety of colored-badges popping up within forum threads. Most people associate "green, yellow, and red" with a stoplight; when to "go," when to either "speed up or slow down," and when to "stop." Fortunately, all the colors mentioned can be associated with "go," = assistance = customer centric.
Let me take a minute to define the colors for you, and why they are important.
- The newest color, green, is used for technical support folks who are assisting customers on the forums.
- Yellow, as you know, is used for...