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Aniket Amdekar | 14 Sep 2009 | 0 comments

The Symantec ThreatCon rating is a measurement of the global threat exposure, delivered as part of Symantec DeepSight Threat Management System.

We always see the Threatcon level indicator on the website as well as the Endpoint Protection Manager.

Following is the description for each one of the levels:

Threatcon Level 1

ThreatCon Level 1

Low : Basic network posture
This condition applies when there is no discernible network incident activity and no malicious code activity with a moderate or severe risk rating. Under these conditions, only a routine security posture, designed to defeat normal network threats, is warranted. Automated systems and alerting mechanisms should be used.


Hinata Uzumaki | 11 Sep 2009 | 1 comment

Symantec Endpoint Protection offers Home/Student Use licenses that are intended to allow customers to deploy a limited number of copies of the client onto the home machines of employees (or faculty and staff) at a significant discount over a normal new license purchase (SEP 11.0 standard license). The installation, configuration, and management method for these agents is at the discretion of the customer (the company or the school).

Support is not sold for Home/Student Use licenses. Support is shared with the Support agreement covering the associated standard license. The customer is responsible for providing support to the home-user; issues requiring escalation are submitted normally via the customer's registered technical contacts and maintenance agreement.

In short: Home or student users must contact their company or school to get downloads or technical assistance.


Hinata Uzumaki | 11 Sep 2009 | 4 comments

If you have purchased a Symantec product from a retail store (we call this as Box product), it is very important that you register this in the License Portal ( Symantec will never know to whom or to what company it has been sold to unless you register it. It will be a big problem if you didn't register and you lost your certificate. It will be very difficult for us to track the record for that Box product that you bought.

If, for example, you lost your CD for SEP 11.0 and you need to get a copy of that, since we can't find a record that you own the product, Customer Care will not provide you the download (especially for products like SEP because this doesn't have activation). The same goes if you need a license key/file or if you want to get an upgrade. Getting technical support will also be twice as difficult.

The info regarding that product will only flow on our database once this has...

Hinata Uzumaki | 09 Sep 2009 | 4 comments

Customers who have Symantec Endpoint Protection 11.0 have the following downgrade options to Symantec Antivirus 10.x:

1. If customer has Symantec Endpoint Protection 11.0 BUSINESS PACK, customer can have a downgrade license file for Symantec Antivirus 10.x.

For renewals, this can be obtained by registering the serial number  (for recent orders, Symantec has now started sending out certificates with the license files attached to it so you can skip the registration part)  in the License Portal.

For new purchases and if no license file was generated after registration, Customer Care can provide downgrade license files.

2. If customer has Symantec Endpoint Protection 11.0 (volume license), customer's downgrade option is to download Symantec Antivirus Corporate Edition 10.x, this version of Symantec Antivirus is the one that doesn't need a license file but it has the same features as the one which has the license file.

If customer doesn't...

jjesse | 06 Sep 2009 | 0 comments

Information Week has been running a "Rolling Review" of different DLP products in the marketplace.  Of the 6 products they reviewed only two of them stood out.  RSA's DLP Suite and Symantec's DLP Suite were the best of the products they reviewed.

Here is the summary of the review:

Also here is the specific review of Symantec DLP:

Enjoy and drop me a note if you have any questions in regards to Symantec DLP | 03 Sep 2009 | 5 comments

I paid for renewal and recieved the certificate pdf file for endpoint 11.0. I used that serial# to registar and it said no license file needed  how do i renw my old symc endpoint protection 11.0 with the new serial number

Pascal KOTTE | 28 Aug 2009 | 2 comments

Here you will find a 1,5 year old presentation regarding some explain regarding the Zombie problem on the Web...
I build this presentation to explain (try) what are the risks to non IT people.
Reuse for free - Most people must understand this problem.

We should Just add this presentation the information that Antivirus, all the same updated, with a true firewall, are not enough to protect any PC to turn a Zombie.

The 2 files are same content, in PDF + PPT format (about 1MB size)

jjesse | 27 Aug 2009 | 1 comment

In an article on Channel Insider, the author raises the question, Could a solid Data Loss Prevention product stopped the transfer of data from Goldman Sachs to a third part web hosting.

For those that don’t remember the whole story, a quick Google news search will be a quick refresher or from a New York Times article

“Mr. Aleynikov, who is free on $750,000 bond, is suspected of having taken pieces of Goldman software that enables the buying and selling of shares in milliseconds. Banks and hedge funds use such programs...

Peterpan | 26 Aug 2009 | 2 comments
In year 2007, I am newbie in IT industry, I was graduated as an IT in the same year, having a basic knowledge in this field, After I graduated I am seeking a job related to my profession, and there are lots of company where I applied for any position that fit to my skills, with my guts to have a job, I didn’t stop seeking, then finally I was hired as a Technical Support Engineer in one company which is a Reseller of Symantec products particular in IT Security and High Availability solution.
During my first few days I was orient with my Technical Head on what products that we could handle and manage, he also give me an idea on what is our main responsibility and roles, since the company’s nature of business is a reseller, we need to do a Proof of Concept in the client, during this days I have no idea and how and where to start that kind of task, I was assigned to focus in IT security solution. so I could absorb and learn the functionality...
LeslieMiller | 26 Aug 2009 | 2 comments

At long last we can announce the runners up to the Tell Your Story Contest that ended on July 31st.

The grand prize winners are announced here.

The runners up are:

Backup and Archiving:
clewis: Symantec Backup Exec: A feature-rich software
Abesama: PureDisk--the de-dup champion
Geral Wanjohi Gitau: The migration that went smoothly

shaun_b: Migration Success Story
danny77: SEP and SNAC - An Unbeatable Combination

Congratulations to each of...