The evolution of a phishing attack is quite straightforward. At first, the fraudsters compromise a vulnerable server and deploy a package called a "phishing kit," which contains a clone application of the targeted institution. Then, mass mailing activities, with the aim of reaching a large number of recipients, are accomplished. Finally, the fraudsters use social engineering techniques to entice victims to submit their credentials, from which the fraudsters attempt to derive valid credentials. This will only happen if the fraudsters are able to convince users that they should trust the phishing website, or at least be tricked into believing it is a legitimate site and not raise any suspicion. Of course, this is not always a painless task.
Symantec has carried out several forensics analyses in order to evaluate the distribution of phished users over the different phases described above. Specifically, I want to focus my attention on the portion of users submitting...